CIBC

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

@satyen88242 When calling from outside of Canada, we can be reached at the international number 1-902-420-2422. Alternatively, many clients use VOIP (online calling) services to reach us internationally, in which case you may dial the toll free number: 1-800-465-2422, available 24/7. ^Steven

@cibc Hello.. how do I contact ? I called a while ago today but did not get any reply.

@cibc @CIBC I contacted customer care from India and updated my phone number & email. I was told my account would be activated within 24 hours, but it’s still not working and OTP options are not showing. Thanks 🙏

Thank you again for sharing your concerns. We understand international calls can be costly and apologize for the inconvenience. Many clients use VOIP (online calling services) to contact us from abroad, which can help reduce fees. While we can’t recommend a specific service, there are several options available online. If you choose this method, please use our toll-free number 1-800-465-2422. We’ve also responded to your other posts. For privacy and security reasons, we’re unable to access account details via social media but If you continue to experience difficulties reaching us, please send us a direct message so we can try to work towards a solution. ^Steven

@cibc International calls are costing me a lot, and +1 902 420 2422 is not connecting properly. Please resolve this issue in one go. Thanks a lot, Name: Satyendra Giri

Hi Satyendra. Thank you for reaching out and sharing your experience. We understand how important access to your account is and apologize for the inconvenience you’re facing. For privacy and security reasons, we’re unable to verify account details or resolve account-specific issues through social media. If you’re still experiencing difficulties, please contact our Telephone Banking team directly so we can assist you further. Thank you for your understanding. ^Steven

@cibc However,it has been more than 24 hours now, and I am still unable to see the updated email and Indian phone number option for OTP while trying to access my account. Could you please check my account and help resolve this issue as soon as possible? Thank you,Satyendra Giri

@Craner123 Hi Emily. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

@cibc one of your agents just spoke to me as if I wasn’t a client of 20+ in a super condescending tone but know what 99% of the time your agents are great so I’m taking the high road and going to think he was having a rough morning and go on with my day.

@phanff Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

Wow. You suck @cibc. If someone finishes off a debt and wants to close their account, way to punish them by keeping their earned Cash Back.

@LeighMaree_ Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

@cibc is so lame, they take away my credit limit because of one late 10 dollar payment. There are no people with brains in charge of anything anymore.

@friendofmusky Hi there. Thank you for reaching sharing your experience. We’re truly sorry for the frustration and wait you’ve encountered. We’ve received your DM and will be responding to you there. ^Steven

@cibc @canadapostcorp Why the absolute fuck is the wait times so long. My wife had 3 fraudulent charges for 400 on her card this morning, shes canceled it and been on fucking hold for 1.5 hours. 1 and a half hours!!!!!

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

Hi there, thank you for your question. If you’re referring to the welcome offer for the CIBC Smart Account, the funds are typically deposited within 7 months after the month you opened your account. This is the standard process. The timeframe allows us to verify that all requirements, such as maintaining recurring direct deposits, are consistently met. For more details, please see our offer page for the full timeframe and terms & conditions: cibc.com/en/special-off… ^Steven

@cibc why does CIBC take 8 months to pay $600 as a new customer? So far I have waited 7 months and I haven’t received any compensation as a new customer. Is this normal process?

While it may seem unnecessary, banks in Canada are required by law to ask questions about the purpose of certain cash transactions, even if you’ve already verified your identity. This isn’t meant to question your loyalty or privacy, it’s a regulatory requirement to help prevent financial crimes and protect all clients. We know it can feel intrusive, but these steps are in place for everyone’s security. Thank you for being a valued client for so many years. ^Steven

@cibc I actually dont understand, Steven. He texted me the security code, he photocopied my driver's license. There is NO reason, "for security reasons", to ask me what MY money is for. Unbelievable....I've been with CIBC for 33 years....2 mortgages....totally uncalled for.

Went to @cibc to withdraw some money and the teller asked me WHAT THE MONEY WAS FOR? I was like, "umm, thats none of your business". He claimed it was for security reasons. I've been a customer for years...never once asked that. WTF, #CIBC??

@carlosmsm7 Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

I’m extremely disappointed with the lack of accountability from @cibc. One of their ATMs dispensed a torn $100 USD bill, and when I reported it, they refused to take responsibility or offer a solution. This is unacceptable, customers shouldn't have to bear the consequences...

@Craner123 Hi Emily. Thank you for sharing your experience and for your understanding. We truly value your loyalty over the past 20+ years. If you’d like to discuss this further or share more details, please feel free to DM us. ^Steven

@phanff Hi there. Thank you for sharing your experience. We’re sorry to learn about this. Please DM us with more details so we can better understand the situation. ^Steven

Hi there. Thank you for sharing your experience. We understand how frustrating it can be when your credit limit changes due to a late payment, even a small one. Credit limits and payment history are reviewed regularly as outlined in our Cardholder Agreement. For more details, please refer to our agreement here: cibc.com/content/dam/pe…. If there is anything you would like to discuss further, please feel free to DM us. ^Steven

@Dineshkpathak Hi Dinesh. We did not receive your DM, but we are committed to resolving your complaint. If you would like to lodge a complaint, please visit our website to learn more about our complaint handling process: cibc.com/en/about-cibc/… ^Steven

@cibc 2+ weeks without a replacement credit card after expiry. Zero communication, zero accountability. Customers left financially restricted. Escalation to Ombudsman & regulators will follow if unresolved.

Hi Carlos. We’re truly sorry to learn about your experience and understand how frustrating this must be. This isn’t the standard we strive for at CIBC, and your feedback is important to us. Please DM us with more details so we can look into this further and work towards a resolution. ^Steven

@JayJjtml555 We have now received your DM and will continue the conversation there. ^Steven

@cibc I tried..how do I do that?

@cibc this is yo inform all customers of CIBC lack of service. I paid 12.00 to stop a pre authorized payment a few days ago, as I am a senior and I miscalculated my budget. I informed the vendor, who was very supportive and they told me I was too late to have them reschedule , however I should simply stop the payment at my bank..which I paid for and did...This morning, I found my account overdrawn as they did not stop the payment and the excuse was that the payee [the only one I have, so obviously the cancellation was to them]..their excuse is that the vendor name had an 'a' in front of the name, exactly as it is spelled in every statement I have since paying them every month for over 2 years..so now they also sent back another payment to another business as by them allowing the payment that I paid to stop, has messed up everything for me..as well they actually charged me fees for their screw up....If you are a person who prefers a bank to do what you pay them to do, stay away from these people

@AntiVenom42420 Hi there. We’re sorry to learn about your recent experience. This isn’t the level of service we aim to provide. If you’d like to share more details or discuss this further, please feel free to DM us. ^Steven

I just had a banker at @cibc that wasn't listening and rude regarding a card relacement request just convince me that Ai for bank tellers is the way to go