CIBC

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

Thank you for sharing your concerns, Thomas. We understand how frustrating it can be when funds from a cheque deposit are placed on hold. Holds are applied to allow us time to verify the cheque and ensure your account’s security. The hold period can vary depending on the cheque amount, type, and other factors. For faster access to your funds, we recommend considering electronic deposit options, such as direct deposit or Interac e-Transfer. These methods typically allow you to access your funds immediately, without the need for a hold period. You can set up direct deposit with your employer or other payers, or use Interac e-Transfer for personal transfers. To access your void cheque, sign on to Online Banking and navigate to Account Details. From there, you'll see an option that says Get Void Cheque/Direct Deposit Info. Click the link, ensure the information is correct, and then select Print. To send money with Interac e-Transfer, sign in to CIBC Online Banking or the mobile app. Find “Interac e-Transfer” in the menu. Tap “Send Money”, pick your recipient, and enter the details. If you’d like more information about a specific deposit or want to know when the hold will be released, please contact our 24/7 Telephone Banking team at 1-800-465-2422. If you have any further questions or concerns, please do not hesitate to send us a DM. ^Monique

I wonder what happened to @cibc ? They keep withholding money from their customers. You try to deposit a cheque and somehow they make a stupid excuse to withhold funds from you. Im paying you to keep my money for safe keeping, AWAY FROM OTHER PEOPLE, not keep it away from myself

@mariettamma Hi there. Thank you for sharing your feedback. We understand how frustrating it can be to repeatedly reset your online banking passcode. If you’re experiencing ongoing issues, please send us a DM so we may further review. ^Monique

The amount of times I have to reset my online banking passcode, you’d think @cibc would learn their lesson twice.

@BadHairGaming Thank you for reaching out to us directly. We’ve received your DM and will continue to address your concerns there. ^Steven

@cibc For what? It's my fault for staying with your institution for so long. I've never seen a company treat it's long term clients so much worse. The amount of money you charge people to spend their own goddamn money is insane.

When your shitty bank puts you in the hole for $40 because of all their ridiculous fees after being a loyal customer for almost two decades, you know it's time to jump ship. Fuck you @cibc

Hi there. Thanks for thinking of CIBC. Funding and sponsorship requests need to go through our formal intake process rather than social media. If you're not sure where to reach out to, please feel free to DM us with more information about your project and we'll be happy to point you in the right direction. ^Steven

Ask my husband if you can fund my project @cibc.

@BlickySchnicky Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

@cibc count your fucking days. On top of my cibc debit card not working on the CRA website you now don’t want to pick up a customer service call to figure it out? Fucking ridiculous, business hours are open

@suhaan_02 Hi there. We did not receive your private message, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

Compared to me, something similar happened to my friend, who is using RBC. However, it was handled in a very different way, with the process going smoothly and his transaction quickly reversed. I request @CIBC to look into the matters.

Reason why I am switching to @RBC: I am a student and recently got phished by a scammer. The scammer was able to get access to my @cibc credit and debit card due to which I lost $400. As a student, I can't afford this due to the bank's inability to protect my funds. #FRAUD

Hi there, we apologize for the wait. Our colleauges are working to assist all of our customers as soon as possible. We appreciate your patience. Should you have any questions that do not require access to your account, we can assist you with self serve tools. Feel free to send us a DM. ^Vlad

@cibc Why are you always short of tellers? Currently there is exactly ONE teller working,there's 9 ppl. This branch has cut hours, days and now locks the door and going to a machine has been taken away after 9pm. Why haven't banking fees went down,now that everything else has?

Hi there , we're sorry to learn that you’re running into issues using your CIBC debit card on the CRA site and that you haven’t been able to reach us by phone. Please send us a DM at your earliest convenience so we can better understand what’s happening and see how we can help. ^Steven

@suhaan_02 Hi there. We’re very sorry to learn this happened, being scammed is stressful, and we understand how impactful a $400 loss can be, especially as a student. Please DM us at your earliest convenience so we can better understand the situation and see how we can assist. ^Steven

@WorkAbove Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

@CIBC you needed to update my business account information (I did not see a request) and in your arrogance you froze my account until I had to figure out why and then call and provide the info. While the account was frozen, deposits didn't go through and bills didn't get paid.

@DocGetgood Hi Pascal, we’re sorry you’re experiencing this and we understand how frustrating that can be. If you’re still having issues, please call our team at 1-800-567-3343 or feel free to DM us. ^Steven

@cibc WHY ARE THE OPTION CHAINS DOWNS. THIEVES! fix this before noon or I'm out.

@wanderpow Hi there. We're sorry you're experiencing issues. If you're still encountering this problem, please give us a call at 1-800-465-2422, available 24/7, or send us a DM and we'll be happy to look into this further with you. ^Steven

Hello @cibc. I'm trying to take advantage of an offer to open a new account, but I'm getting an error on both the mobile app and through a web browser. Where can I open a ticket about this?

Hi there, we’re sorry to learn about this experience and the impact it had on your deposits and bill payments. Thank you for bringing it to our attention. If there’s anything still unresolved or should you wish to discuss your experience further, please feel free to send us a DM. ^Steven

@CriticalMeh @canadapostcorp Hi there, thanks for reaching out. We're sorry to hear you are experiencing issues with Online Banking and, we'd like to learn more. Please send us a DM so we may further review. ^Monique

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

@Melissa73379344 Hi there, thanks for reaching out. We'd like to learn more about the issue you are facing. Please send us a DM so we may further review. ^Monique

I am experiencing the same problem

@temxelnalhn Hi there. We did not receive your private message, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Monique

@cibc is on my shit list these days

Hi Alan, thank you for sharing your concerns about your Aeroplan points and for being a loyal client. We understand how disappointing it can be when your points balance doesn’t match your expectations, especially after significant spending. With the CIBC Aeroplan Visa Infinite card, you earn Aeroplan points based on eligible purchases. For example, you typically earn: - 1.5 points per $1 spent on eligible grocery, gas, and Air Canada purchases - 1 point per $1 spent on all other eligible purchases Please note that: - Some transactions (like cash advances or balance transfers) are not eligible for points - Points can take a few days after your statement date to appear in your account If your card has a welcome offer, the details and timelines for these bonuses are outlined in your cardholder agreement and promotional materials. If you believe your points have not been credited correctly, we recommend contacting our Telephone Banking team directly at 1-800-465-4653. They're best equipped to review your account details and are available Monday to Friday 7am to midnight and 7am to 10pm on the weekend. If you have any outstanding questions or concerns, please do not hesitate to send us a DM. ^Monique

6,400! And what’s more, $20K of personal and business charges on my CIBC Infinite Visa Aeroplan card have NOT been credited. I got a measly 1K “bonus.” All that loyalty and spending over less than four months has netted me 7,400 points. Check your account. You may be shocked.

Time to rage against the machine. A thread featuring the Airing of the Grievances.

Hi there. For locked card issues, our telephone team is the best resource to get this resolved quickly. Please reach out at 1-800-465-4653. Monday through Friday we're available 7:00 AM to Midnight ET, and Weekends 7:00 AM to 10:00 PM ET. They'll be able to unlock your card right away. Feel free to DM us if you would like to discuss your experience further. We're here to help! ^Steven

My @cibc credit card is locked and trying to talk to someone to fix it but after trying calling few times customer service. Any better way to get help.

@Purpurescens We're sorry to learn you're experiencing difficulties with our verification process. We understand this is frustrating, especially given your accessibility needs. Please send us a DM so we can better understand the situation. ^Steven