CapCut Support

🔥 Your Voice, Our Priority 🔥 Hi creators! We're CapCut Support team! we're here to unblock your creativity. ✨ Quick Help Zone ✨ Q: "Pro paid but features locked? Log-in failed?" → DM us your UID! We'll fix it ASAP ⏱️ Q: "Having questions or suggestions while using the features?" → Leave a message here or contact our official customer service channels below 👇 🚀 Official Customer Service Channels🚀 For fastest help: 1️⃣ DM @Capcut_CS (CapCut Support) 2️⃣ Email: capcut.support@bytedance.com (24/7) 3️⃣ Feedback: you could always go to "Help -> Feedback" to report your problem and provide relevant screenshots or videos. We're happy to hear from you! Wish you a pleasant editing journey~❤️

@jimmyjamesmm1 @capcutapp Hi, we’re the CapCut support team. Thanks for your feedback. We’re continuously improving the app and will share your concern with our team for review in future updates. We appreciate your understanding.

@capcutapp I like capcut but the new update changed it to much. Seems like everything else now.

Why not let CapCut perfect your IG shot? ✨ Seedream 5.0 helps your everyday shots match the style you love. Try it now in Edit Photo > AI Edit on CapCut App.

@walex68340 @capcutapp Dear user, we're sorry to hear that you're experiencing issues with your payment. Would you mind sharing more information of your payment details with us via DM please? We will contact the internal team to prioritize your case and give you feedback the quickest we can.

@capcutapp Capcut is a cheat you deducted my money without my consent since October till date you don't refund me

We’re partnering with World AI Film Festival. 🎬✨ CapCut joins WAiFF as an official sponsor to support the next wave of creative storytelling. Together, we’ll be launching a series of online competitions and offline events that bring creators and filmmakers closer together. To kick things off, we’re introducing the CapCut AI Short Film Contest: Road to Cannes. If you’ve been thinking about making a short film, this is your sign. Create your film using CapCut’s AI Video tools and you could earn a direct entry to WAiFF and a chance to showcase your work in Cannes. 🏆 Grand Prize(Top 2) Top 2 absolute best entries •$2,500 USD •3 years of CapCut Pro •10,000 CapCut credits •Direct entry to WAiFF competition 🤩 Excellence Award(Top 10) Next 10 exceptional entries •$500 USD •1 year of CapCut Pro •Direct entry to WAiFF competition 🎟️ Lucky Draw(500 Winners!) 500 winners. Everyone has a chance! 1 Month of CapCut Pro each

@kayonade @dreamina_ai Hi ! We are the CapCut support team and we have received your feedback. Could you please further elaborate your problem here - whether you need our support for subscription, product features or other services? We will try our best to support you. Thanks for your understanding!

@dreamina_ai Hello, can your team check their DM’s? I’ve messaged about an issue and still haven’t got a response.

✨Jury Announced: 105th ADC × Dreamina AI | AI Visual Design Category When AI steps into ADC, the century‑old benchmark of creativity, sparks between creative integrity and technology begin to illuminate new frontiers. This year, Dreamina AI joined hands with ADC to launch the AI Visual Design Category for creators around the globe. @TheOneClub The jury comprises 14 senior professionals from internationally recognized creative studios and agencies, including Studio Dumbar/DEPT®, Monks, and beyond. With backgrounds spanning independent creative practice, design leadership, and creative technology, the panel brings both depth and diversity to the judging process. We honor the "imperfection": Purposeful creations never lose their luster for being unfinished — instead, they grow stronger through authenticity. Dreamina AI's latest image model — Seedream 5.0 Lite — is here for you. Featuring richer visual expression, smarter and more precise editing, as well as 4K-level exquisite output, it frees every creator from tool constraints and lets inspiration bloom to its fullest. 🎨 Now seeking global AI artworks 💵 A $30,000 prize could be yours! ⏰ Submission Dates: January 16, 2026 – March 16, 2026 #DreaminaAI #ADCawards #AImperfectionism

@justcontent101 @capcutapp @Capcut Hi there! We are the CapCut support team and we have received your feedback. Could you please further elaborate your problem here - whether you need our support for subscription, product features or other services? We will try our best to support you. We appreciate your patience!

@capcutapp Hey @CapCut, I'm a Pro user experiencing constant login loops and can't access my paid features. Could you please help me resolve this or direct me to a technician? Thanks!"

@MrTally0002 @capcutapp Hi, we sincerely apologize for the inconvenience you've encountered. We would like to know: Which channel you use to contact, and what issue are you currently facing? Please provide your UID or email address so we can assist you further. Thank you for your understanding!

@capcutapp Why have I yet to get a response from any support, I want what I pay for to work, now please. I'm sick of your program just stops working. This is a horrible app

@Yutong1211 @dreamina_ai Dear User, Thank you for your feedback, and we apologize for the inconvenience caused by the high volume of inquiries. Please share the email address you used to contact us via DM so we can flag and prioritize your case with our internal team. We appreciate your patience!

@dreamina_ai Do you have after-sales customer service? Why aren't you replying to my emails? Is support@us.dreamina.com your customer service email address?

@Vee_The_TV @capcutapp Thanks for your feedback. We understand your concerns about the CapCut paid features. The decision followed careful evaluation to ensure stable, high-quality service long term. We apologize for any impact on your experience and welcome your suggestions on this adjustment.

@capcutapp You guys are making the good this pro. No body is going to pay that much money on pro. Just make everything free for everyone without anyone having to pay for everything.

@kostschema @capcutapp Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

@capcutapp Seedance 2.0 not working in capcut. The credit not refund.

@7x_Monsters @capcutapp Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

@capcutapp Hi, i've been trying to use Seedance 2, but has been stuck at 99% for hours, and if I close the session it says i will loose my credits, what should I do?

@RealKhalilU @capcutapp Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

@capcutapp Uhh @Capcut_CS ….@capcutapp

@adilhikmet033 @capcutapp Hi, for the most accurate info and support: • Product info, features & templates: capcut.com • Latest updates: follow @CapCut • Tech support: DM @Capcut_CS or email capcut.support@bytedance.com • Feedback: Settings → Feedback (app) or Help → Feedback (web)

@capcutapp seedream 2.0 both took my credits and didn't produce a video :/ I spemt nearly 700 credits for nothing :/

@CyrilOrem @capcutapp Hi, the official launch date for Seedance 2.0 has not yet been announced. We will share updates on our official website as soon as it becomes available. Please stay tuned for further announcements. Thank you for your interest and continued support.

@capcutapp Capcut has released seedance 2.0 it is a scam 99% of generations will fail. They making money out of you build on hype! :)

@pathe13233 @capcutapp Dear user, thank you for taking your time to share your thoughts with us! We will surely deliver your valuable opinions to our internal teams, and we'll do everything to continuously optimize our products!

@capcutapp Hi! I discovered Capcut and I love it. I aim to make AI video generation, and I now have access to Seedance 2.0, thank you so much! I intended to buy a subscription, but um...... The credit ratio seems exaggerated. I would get 1400 credits per month. That's only 4 videos....

@ShadowM0narch_ @capcutapp Hi, sorry for the trouble! Please download the latest version from capcut.com and then try logging in again.

@capcutapp I only see Ssedream 4.5 available on mine. How do I get 5.0?

@MarkWal35709868 @capcutapp Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

@capcutapp This last update broke Capcut. It just freezes up and you can't do anything. What the hell did you guys do to it?

@JonCampbellcom @capcutapp Hi, For info and support: • Product info, features & templates: capcut.com • Latest updates: follow @CapCut • Tech support: DM @Capcut_CS or email capcut.support@bytedance.com • Feedback: Settings → Feedback (app) or Help → Feedback (web)

@capcutapp It is absolutely horrific for retaining bespoke character features. At least 4.5 for all its faults got it right. The new version has got it 💯 hundred wrong. Worst trade off ever.

… it’s already thinking in shots? ✨ Seedream 5.0 turns text into characters and storyboard frames that flow naturally, scene by scene. Try it yourself in AI Design on CapCut Web. Enjoy 20 FREE generations every day.

@leemer1978 @capcutapp Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

@capcutapp I was double charged. Late January and early February. You guys are impossible to deal with. No replies if you can even find out how to talk with you.

@AsrarLiaqat @capcutapp Hi, For the most accurate info and support: • Product info, features & templates: capcut.com • Latest updates: follow @CapCut • Tech support: DM @Capcut_CS or email capcut.support@bytedance.com • Feedback: Settings → Feedback (app) or Help → Feedback (web)

@capcutapp @capcutapp acc id : 5216789842 please check i still not showing levels and not able to apply for creator even can post temeplate

@Lucho_X_ @capcutapp Dear user, we have received your feedback, would you mind sharing more information and details with us via DM please?

@capcutapp Ladrones! No se puede dar de baja la suscripción. Estafadores!

@MIrishwolf @capcutapp Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

@capcutapp Please fix your app💔 nothing is working and I can’t login and I’m nothing with the editing tools, please I’m begging you to fix the app…

Introducing DreamActor Move 2.0 on CapCut 🐾 The SOTA in motion control is now free through CapCut’s Mimic Motion Motion will never be boring again Clips go viral faster now Turn anything, one or many, into expressive videos That’s the power of Move 2.0 RT in 9h to get 200 credits in your DM