ComEd

⚠️ ComEd Weather Alert: The first wave of severe storms moving through northern Illinois has caused significant damage across the area, including downed poles and wires, leading to widespread customer interruptions. We know this is challenging and will restore service as safely and quickly as conditions allow. 👉 Report outages and check restoration estimates at ComEd.com/OutageTracker. Times may change as damage is assessed and additional weather moves through. ⚡ Stay clear of downed wires and trees. Report downed power lines right away by calling 1‑800‑334‑7661.

HI Yuri, we’re truly sorry for the ongoing delays and understand how frustrating this experience has been. Estimated restoration times can change as crews assess damage and uncover additional issues that must be addressed to safely restore power. We know how difficult it is when timelines shift, and we appreciate your patience as our teams work to get everyone back up and running as quickly and safely as possible.

@ComEd Why bother give estimated restoration times if you’re going to delay it constantly by 4 fucking days and counting. This company is a joke.

Tonight, ComEd’s VP of Distribution Operations, Jeremy Smith, shared a message for customers still without power—recognizing the frustration and exhaustion many are feeling. This storm caused some of the most severe damage we’ve seen since the 2020 Derecho. Crews are working through downed trees, blocked roads, and thousands of broken poles that must be rebuilt before power can be safely restored. So far, 97% of customers have been restored, with more than 3,000 crew members working through the night. If you’re still without power, please know: you haven’t been forgotten. Crews are working their way to you and won’t stop until everyone is restored. Thank you for your patience. For updates, visit ComEd.com/OutageTracker.

@taygracielizzy We apologize for the inconvenience! If you have not done so already, please visit ComEd.com/Report to report your outage. twitter.com/messages/compo…

@ComEd you guys are just playing atp because we had power for a couple hours and now the power is out again what is your guys problem

@CJ2879 Different streets or parts of a street may be served by different power lines or transformers. Repairs on one part of a street may not fix problems on another section of a street. twitter.com/messages/compo…

@ComEd How can my neighbors across the street have power all the way down, but my street still has no power DESPITE your text message saying power was restored. You guys simply please the rich first but lets figure this shit out, its been days.

Crews continue working in the hardest-hit areas where damage requires more complex and time-intensive repairs. More than 3,000 ComEd employees and 2,200 contractors are in the field, supported by an additional 400 mutual assistance personnel, all working to restore service as safely and efficiently as possible. Here’s the latest updates: ⚡As of now, power has been restored to approximately 623,779 customers—about 90% of those impacted by Wednesday and Thursday’s storms. ⚡Customer Care Vans are being deployed in Streator, Hickory Hills and Chicago's South Side, including the Stony Island and Gresham neighborhoods to provide on-site support and resources for customers. ⚡Forecasts for northern Illinois indicate a chance of isolated storms late Saturday into early Sunday, and we are actively monitoring conditions and preparing for potential impacts. For more information visit: ComEd.com/Storm

Unfortunately, damages resulting from events, like weather, that are out of our control generally will not be reimbursed, except possibly under specific circumstances discussed on our claim form. You can download a claim form here: ComEd.com/Claims. Once the completed form is received, your claim will be registered and referred to a Case Manager, who will contact you at your daytime telephone number, via email or mail.

I keep checking my @ComEd account in paranoia. It says power is back on, but I evacuated to my parents home in Virginia, and when I return tomorrow I am paranoid it will actually still be off. Also comed, will there be any breaks for spoiled food/no service for 96 hours?

Please know your location has not been overlooked. Crews are continuing work in the remaining hardest hit areas, where damage has required longer, more complex repairs. That doesn’t make what you’re experiencing any easier, and we recognize the toll this has taken. We appreciate you speaking up and we are working to restore your service as quickly and safely as possible.

@ComEd My power is still out, despite being told it would be restored by 6 PM today. It’s now well past that time, and my family has been without power for an extended period. Could I please DM you with more details so someone can look into this?

@JDaFreightPlug Different streets or parts of a street may be served by different power lines or transformers. Repairs on one part of a street may not fix problems on another section of a street.

Such a shame to see your neighbors getting power before you. Means work was NOT completely completed before heading to a new area. Meaning @ComEd did a half ass job once again. medication and food has gone bad, and mobile oxygen tanks are depleted you lost hope Thanks ConEd

@TweetSyxx Estimated time of restoration can change based on what crews discover onsite. Certain repairs may take longer than expected due to the level of damage caused by the storm. Sign up for outage text alerts for updates regarding your outage at: ComEd.com/Text

@Juliana_CHGO @ComEd I am in the "dark" area in your screenshot and I'm still out - latest ETA is 10PM tomorrow, but they push it back every few hours. My aunt lives in the "light green area" in your screenshot and her entire block has also been without power this whole time, so I don't trust it.

@marionc33088602 Happy to hear your power is back on. Thank you so much for your patience!

@ComEd Our power has just been restored. Thank you for your message and subsequent service...

@comed @19thWard could you send any additional tree collectors and Comed trucks to the @AldMosley21

We understand why this feels unfair—especially when you’ve been without power. Crews prioritize repairs that restore power to the greatest number of customers and to critical services like hospitals, fire departments, and senior centers. From there, we focus on medically urgent situations before moving to individual streets or homes, which can require more complex repairs and take longer. We’re truly sorry you’re still waiting and know how frustrating this has been. Please know your area remains on our restoration list and crews are continuing work until service is fully restored.

@ComEd this is a joke the last 4 days u said power will be on by 6pm Saturday , for 4 days we have been waiting all food gone no lights , sump pumps and then it doesn’t happen we still dont have power going on 5 days please let it be tonight we are suffering

We understand why this feels unfair—especially when you’ve been without power. Crews prioritize repairs that restore power to the greatest number of customers and to critical services like hospitals, fire departments, and senior centers. From there, we focus on medically urgent situations before moving to individual streets or homes, which can require more complex repairs and take longer. We’re truly sorry you’re still waiting and know how frustrating this has been. Please know your area remains on our restoration list and crews are continuing work until service is fully restored.

@ComEd Can you do something in Burr Ridge? 3days you know? Bitch

Unfortunately, damages resulting from events, like weather, that are out of our control generally will not be reimbursed, except possibly under specific circumstances discussed on our claim form. You can download a claim form here: ComEd.com/Claims. Once the completed form is received, your claim will be registered and referred to a Case Manager, who will contact you at your daytime telephone number, via email or mail.

Regained power today after 4 days without electricity, @ComEd how do we get reimbursed for the food that has spoiled?

@meowsandra123 We understand your frustration and apologize for the inconvenience! If you haven’t yet reported your outage, please do so at ComEd.com/Report. If an estimated restoration time is available, it will be updated on our online outage map.

@ComEd hi so my mom is elderly and needs her power. is there any estimate when the palos area will get the power turned back on? shes in palos heights

We understand why this feels unfair—especially when you’ve been without power this long. Crews prioritize repairs that restore power to the greatest number of customers and to critical services like hospitals, fire departments, and senior centers. From there, we focus on medically urgent situations before moving to individual streets or homes, which can require more complex repairs and take longer. We’re truly sorry you’re still waiting and know how frustrating this has been. Please know your area remains on our restoration list and crews are continuing work until service is fully restored.

@ComEd Done

@ComEd not a truck in site. Four days now. This is terrible.

@MahinDaPodcastr We understand your frustration. Estimated restoration times can change based on what crews discover onsite and repairs may take longer than expected. Our crews are working as safely and quickly as possible to restore power.

@ComEd I spoke to one of your field techs and he informed me that your crew can’t work because of a tree issue. Why do I need to hunt down a field tech to get an actual update?

@MahinDaPodcastr Crews are working in our service area but may not be visible from your home.

@ComEd my status has not changed in the last few hours. 6 PM is only 20 mins away. Crew assigned at 2:44…when will they be working??

We know that after multiple days without power, it can feel like you’ve been overlooked. You haven’t. Crews are still actively working in the remaining outage areas, including yours, where storm damage has taken longer to safely repair. We’re sorry for the continued disruption and are committed to getting your power back as soon as possible.

It has been 72 hours since I had power. @ComEd

@michaelstillman Hi there. Thanks for bringing this to our attention. Can you please send us a DM with additional information about the location so we can look into this? Thank you.

@ComEd - Come on- still haven't touched this near house in Burr Ridge. Not only is it inconvenient but dangerous. Day 4 no power.

@TheBSTravelers Hi there. We're sorry to hear you've been interrupted again. Please be sure to report your outage via our mobile app or ComEd.com/outage. Our crews are working to restore power as quickly and safely as possible.

@ComEd Why did our power just go out for no reason?