DavidMcM

Thames Water slammed as 'disgraceful' after residents left without water witneygazette.co.uk/news/25966869.… @GMBLondonRegion @CliffordRo1435

@UltrahumanHQ Again I’m afraid this doesn’t ring true. It wasn’t just one sensor that failed. It was the first two you sent. Then you sent two replacement ones and they failed also. Then you told me it was a wider issue and had been fixed. Then you told me it was a sensor problem. Then an app!

@DMHM123 We understand your concern. This was an isolated issue with your specific sensor and the integration, which is why we processed a prompt refund to ensure your experience wasn’t hampered. We’ve taken this very seriously to make sure it doesn’t happen again.

@UltrahumanHQ if there’s a fault with the product why are you still selling it?

@UltrahumanHQ I’m confused you said it was a sensor issue and now you’ve said it was a temporary integration downtime on your end. So which one is it?

@DMHM123 We understand your concern. There was a temporary integration downtime on our side, which is why data didn’t reflect in our app while LibreLink worked. As a valued customer, we’ve refunded your order to ensure you have the best experience.

@UltrahumanHQ So if that’s the case why did the last sensor not work with your app but worked fine with Libre Link?

@DMHM123 Totally hear you and there’s no big secret. We just don’t share account-specific info publicly to protect your privacy. In your case, it was sensor-related, which is why we issued a refund. This kind of issue is very rare, and we act fast when it happens.

@UltrahumanHQ What’s the big secret? Why does it have to be offline? DM me if you like but I don’t see why you can’t answer the question. Is it a sensor issue or an app issue?

@DMHM123 conversation in DM (2/2)

@UltrahumanHQ Why won’t you answer the question? Is it the sensor or the app?

@DMHM123 We’ve already processed a refund for you, so you’re fully covered on that front. If you have any more queries or need clarity on anything, please connect with us via DM and we’ll be happy to help further.

@UltrahumanHQ You’ve not answered the question. Is it the sensor that’s faulty or your software? Why are you avoiding the question?

@UltrahumanHQ So is it the sensor that’s faulty or your app reading and handling them?

@DMHM123 We want to reassure you that every sensor that shows an issue is thoroughly reviewed by our technical team so we can identify whether it’s an isolated case or something that requires wider action. Also, the technology behind these sensors is built on a well-established, (1/2)

@UltrahumanHQ And what happens if that becomes the 5th sensor not to work? And then the 6th and the 7th and the 8th. At one point will you accept it’s a nationwide issue?

@DMHM123 You can surely try out using the sensors again if you wish to. Please feel free to reach out in case you have any questions!

@UltrahumanHQ So if I buy a new sensor the same thing won’t happen? Shall we try that theory? Or is it that all Libre Sensors you are selling to the UK market don’t work with your app?

@DMHM123 That’s not the case for all users. Your issue was specific to your batch and setup, which is why we’ve already processed your refund. If there’s anything else you need help with, we’re here.

@UltrahumanHQ But you are being dishonest. Your sensors don’t work with the app. You’ve accepted they don’t work. Yet you continue to sell them to unsuspecting customers.

@DMHM123 Our sensors come as part of an integrated experience that includes the app, analytics, support, and multiple premium features, which is why the pricing differs from standalone sensors available online. For your case, we’ve already processed the refund, and your feedback has (1/2)

@UltrahumanHQ I don’t get why you are still selling faulty sensors which you charged £200 for when they can be purchased for £100 online?

@DMHM123 Hey! We’ve already initiated the refund for your case and shared your feedback with the team. If there’s anything specific you still need help with, feel free to let us know — we’re here to support you.

@I_amMukhtar @gingerrtom Ginger Tom for the knighthood! Services to pest control!

Ginger Tom: Delete that lie about West Ham not wearing the poppy, or I'll plaster your face on some of the notorious peadophiles known to man. Tommy Robinson: I will track you down and find you. Ginger Tom:

@gingerrtom Ginger Tom for the knighthood! Services to pest control!

@DMHM123 You can check again, our team is in touch and reviewing your case. We appreciate your patience.

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@UltrahumanHQ Your comment was at 16.17 and your message in my DM was 16.19. So you hadn’t been in contact at the time you said you had. But yes I have since had a message saying you are looking into it. Having now spent most of the afternoon dealing with your CS and not much further forward.

@UltrahumanHQ Nothing in my DM other than me sending my email.

@DMHM123 Hey there — we understand your frustration and appreciate you bringing this up. We’re already in touch with you via DM and will make sure this gets resolved promptly. 🙏

@UltrahumanHQ Then they said I must have ordered the wrong sensors. I ordered them from your app. Then they agreed they weren’t the wrong ones for the uk. Then they sent new ones. Exactly the same thing. On top of that your ring keeps saying it’s lost connection at night. Joke of a company.

@DMHM123 Hey David, we take this very seriously. If you could please DM us your details, including your email address, our team would be happy to look into this and work toward a resolution right away.

@UltrahumanHQ I’ve spent 4hrs dealing with your advisers. First sensor they told me they’d fixed it and to restart the app. Went from expiring in two days to expired. So they said they’d send a replacement and to go ahead and use the second sensor. Same thing.