easyJet

@RachidKarraz Hi Rachid, thank you for reaching out. I'm sorry to learn that you've been experiencing issues with making a new booking. Please confirm if you tried to book using both the website and the mobile app? Thanks, Afika

@easyJet why is this happening all day when i want to book a flight? Tried from mobile device when step create account after filling email address.

@JoanneSmith857 Hi Joanne, thank you for reaching out. Sharp objects or items with pointed edges that could cause injury are not allowed in cabin baggage. These items must be packed in hold luggage. Please refer to our restricted items page easyjet.com/en/help-centre…. Thanks, Afika

@easyJet flying from Liverpool to Faro in June with only hand luggage. Am I ok taking circular knitting needles on board? Knitting hearts for the hospitals!

@EmmaMoore79p Hi Emma, thank you for reaching out. I have sent you a DM, please have a look. Thanks, Afika

@easyJet I was disgusted with staff at Gatwick airport! I was charged £46 for my daughter’s bag (photo attached) that contained sensory toys, an iPad, a teddy - things to ease anxiety; I wasn’t even given time to put it in another bag as staff were threatening to close the gate!

@kayleee_x Hi Kayleigh, we have sent you a DM please have a look. -Thanks, Thando

@easyJet hello! We fly on Monday - we have cases for 'hand luggage' as they are under the 'small cabin bag' measurements, can we use those cases, or does it need to be a backpack?

@Stevea117 Hi Stevea. I’m really sorry to hear about your experience at Lisbon Airport. Being stuck on a crowded transfer bus without any updates is understandably frustrating. Please advise if you booked a holiday package? Thanks, Afika

@easyJet - standing on a transfer bus packed in like sardines for 30 minutes going nowhere at Lisbon Airport? Why don’t you communicate what the hell is going on???

@KSwifticles17 Hi Kirsty, thank you for reaching out. I have sent you a DM, please have a look. Thanks, Afika

@easyJet Just a quick question please? I have noticed EasyJet have flights during April flying from Bristol to Skiathos….as a regular to Skiathos I haven’t noticed flights departing til May normally…is it something that will start early from Manchester at all?

@CharlesAllen189 Hi Charles, please send us a DM so we can advise accordingly. -Thanks, Thando

@easyJet I have had to make an X account just to try to talk to a human because you have no phone number and the virtual assistant is wank. Nearly 3 weeks ago I sent a formal complaint after your staff member refused boarding unless I paid £48. Please respond so we can discuss.

@LisaMarieBright Could I ask you to please DM us on X, so we can advise you further? ✈️ Thanks, Siya.

@easyJet Have already done that.

@easyJet I need to make a formal complaint ASAP

@tredpath74 Hi Tanya, I've sent you a DM. Kindly have a look. Regards, Jerry

@easyJet Appalling treatment at the gate today at Gatwick on the 1225 flight to BFS. Agents completely misinformed and jumping to the wrong conclusion regarding the extra cabin bag I had paid for, yet continuing to talk over me, whilst avoiding eye contact.

@GracieGDG11 Hi Gracie, thank you for reaching out. I have sent you a DM, please have a look. Thanks, Afika

@easyJet Waiting to speak to someone after Flight cancelled at Manchester in July for a wedding in Cyprus and redirected to Luton Airport with a 1 year old. Rest of party flying the day after at no extra cost and from Manchester. Absolutely poor customer service.

@olipog94 Hi there, kindly follow and DM us in order for us to respond back to you. Regards, Jerry

@easyJetholidays @easyJet @easyJet_press can someone please get in touch with me please? I am currently experiencing one of the worst cases of customer service I have ever experienced. All because of a mistake that easyJet have caused!!

@sklenarova90127 Hi Dana, thank you for reaching out. Kindly DM us so we can advise and assist you accordingly. Thanks, Sami

@easyJet Your agent confirmed reimbursement for my Ryanair flight after you cancelled mine to Prague. Now you are rejecting my claim! I have the chat record. Give me my 5000 CZK back! #easyJet #badservice #Prague

@mightyw Hi there, thank you for reaching out. We understand you are flying next week and need to use a knee scooter due to a broken foot. Therefore, would like to know if they treated the same way as a buggy. Kindly follow and DM us, so that we can advise you accordingly. Thanks, Anga

@easyJet I am flying with you next week but due to a broken foot a few weeks ago I need to use a knee scooter. Are they treated in the same way as a buggy (ie fold and returned after the flight) or do I need to do something else? I don’t need any special assistance.

@KezOsman Hi Kez, thank you for reaching out. Please note that the boarding gate closes a minutes before departure. After it closes, you will not be able to board and will miss your flight. Regards, Thando

@easyJet we have 20 mins left until our flight from Palermo to London takes off, been in finger print queue for an hour now and moved 3 steps. They let LOADS of BA people through before us who are leaving 10 mins before our flight and now we’re even more delayed. What will happen

@DThap10 Hi Devansh, thank you for reaching out. I am sorry to learn that you left your cabin bag onboard. Kindly follow and DM us, so we can assist. - Thanks, Khonzy✈️

Hi @easyJet @berlinairport I left a blue American Tourister cabin bag on flight EJU8625 (Gatwick → Berlin, 8am). Booking ref: KC63PKM. Traveling onward tomorrow - would really appreciate urgent help locating it

@SheenSkelly To get in touch with them directly, please click here: twitter.com/messages/compo…. - Thanks, Khonzy✈️

@easyJet I have been trying to speak to a human being to book a seat for over an hour. Spoken to 3 different depts - each claiming to be the wrong one, then directing me to the ‘right’ one Why are your processes so difficult!??? This user journey is atrocious!

@SheenSkelly I would love to help however your query is one for our friends at easyJet holidays. To get in touch with them directly, please click here: twitter.com/messages/compo…. - Thanks, Khonzy✈️

@easyJet Package holiday

@souvik_raj1982 Hi Souvik, thanks for reaching out. Kindly follow and DM us so we can respond to you. Regards, Jerry

@easyJet worst service . Standing at Marrakesh airport halfway boarding to Manchester. No update whats happening. Worst service bad communication. Demand full refund due to poor service