Frogfoot Customer Service

Outage Resolved| JHB | East on 82 | The outage has been resolved, and all affected services are now fully operational.

Outage Update | JHB | Centurion |Technicians arrived onsite, to begin investigating shortly.

Outage Update | JHB | Rivonia | AE Links | We have followed-up with our fibre service provider's management for an ETA.

Outage Update | JHB | Route21 |Team tested a disconnect at 0.239km of full distance 1.108km.

Outage Update | DBN | Westcliffdfa|A ticket has been logged with our maintenance team to assist with the investigation. Their ETA to site is 3 hours.

New Outage | JHB | Centurion | We have identified a network outage affecting the Centurion area. Our fibre service provider team has been informed to identify the cause of the impact.

Outage Resolved| CPT | Georgecentral | Repairs are complete, and the affected fibre routes are fully operational. Outage has been resolved

@FransFouche2 Good day, Frans.  Thank you for taking our call and confirming your connection has restored. Should you require any further assistance, you are welcome to contact us!

@FrogfootSupport Internet in Benoni Rynfield is down. Please can you help?

@Peter_Herold @Afrihost Good day, Peter.  Thank you for taking our call.  Your request has been sent to your ISP for assistance. We apologize for any inconvenience this may have caused and appreciate your patience. We will keep you informed of any updates. Kind regards.

@FrogfootSupport @Afrihost any reported problems with fibre in Parkview, JHB? My internet is so slow it won’t load email or websites. I have unplugged and replugged the router etc

@FransFouche2 Hi, Frans.  We've tried calling you but weren’t able to reach you. When you have a moment, please let us know a time that works best for a call back. Thank you.

@GeraldSuth Good day, Gerald.  Thank you for taking our call and confirming your connection has restored. Should you require any further assistance, you are welcome to contact us!

@FrogfootSupport Boy am I reconsidering my decision to use @FrogfootSupport for my FTTH. Have been spotty for weeks, then totally down Thur night. IT logged the call on Friday AM. It is now Tuesday PM and still no movement towards resolution. No technician has been dispatched!

@FransFouche2 @FransFouche2 Hi there, Thank you for taking our call. As discussed, your query has been escalated to the relevant team and we will provide you with feedback as received. Our apologies for the inconvenience caused once more.

Outage Update| JHB | East on 82 | The fibre provider technicians remain onsite and are actively working towards resolution of the fault. Restoration efforts are ongoing, and we will continue to provide updates as further progress is made.

New Outage | DBN | Durbancbddfa | Partial| We have identified a network outage affecting the Durban CBD area. Our fibre service provider team has been informed to identify the cause of the impact.

@GeraldSuth Good day, Gerald.  Thank you for taking our call. Kindly note that we have requested feedback on your query from your ISP. Once we receive a response, we will update you accordingly.

Outage Update | DBN | Amanzimtotiff | 2 links remain down. Our Frogfoot maintenance team has been notified to investigate further.

Outage Update | JHB | Alrode | Our fibre service provider is on site and has tested a disconnection at 1.13km.

Outage Update | CPT | Oudtshoorn | Our Frogfoot Maintenance teams have arrived on site and are investigating the outage.

Outage Update| JHB | Nelspruiteast | Team is onsite investigating the outage. More updates will be shared.

Outage Update| JHB | Alrode |Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.