Geraldine Smith

@RoseVAlexander It wasn’t open till 730

That lush time of year when I get up early for SATS results and the PAG inevitably crashes so I might as well have stayed in bed…

@MathsBlast This year? Really? KS2 maths is Wednesday and Thursday, tests cannot be taken early. Papers are sent off to be marked and results day is July 9th so clearly this is just fake.

The top score in KS2 SATs is 120 so this a great result from one of this year's students! To book us head to: mathsblast.com/tutoring

@BraaiKing_Bad So long as schools realise results are not on till 730 and actually have some patience. 16,000 schools trying to access at the same time is bound to cause slowness.

@RoyalMailHelp any chance of the app working anytime soon?

@Y44RDD @DVLAgovuk So far 7 months - service is appalling

Find out the latest dates of applications we are processing and how to access our online services: gov.uk/guidance/dvla-…

@DVLAgovuk how do I speak to someone to chase my licence. Waiting since June, spoke to someone end of Nov & was advised there is no timescale, no one answers calls. I urgently need an answer. Please advise how I can get a call back….or speak to someone ASAP

Sorry to have made you wait so long for this one. Yes the dynamic duo return. Thank you @robbiewilliams for taking the time to be part of this. Big hugs (virtually of course) #thecroonersessions

@nxwestmidlands 25 minutes later after several, 5 mins, 3 mins etc and then again not showing. The service is really poor in the evenings

@GezzaSmith I am sorry Geraldine, I cannot find a reason for this but this can happen when a bus suddenly needs to return to the depot, I hope you have been able to board another service.

@nxwestmidlands Thanks

@GezzaSmith I can only apologise about this Geraldine. I will feed this back to the depo and get this looked into for you. thank you for bringing this to our attention.

@nxwestmidlands It did show and then disappeared as soon as 17:44 hit. Still wondering when the X52 service will run smoothly in the evenings.....

@GezzaSmith Hi Geraldine, thanks for getting in touch. I'm afraid your service is not showing on our live tracker, I apologise for any inconvenience caused.

@nxwestmidlands Which one do I use, the bus service in evening is terrible so I want to make sure I have the correct app. I was advised not to use the National Express West Midlands app, now you say don’t use NX Bus either so can you tell which I need?

@GezzaSmith The one that is owned by us, however it has the exact same information as Network WM's app so it is up to you.

@nxwestmidlands To Walsall - you can only go one way from that stop. Now on a bus but every evening the bus is never on time, shows on the schedule and disappears. Really poor service

@GezzaSmith I'm really sorry to hear this. Which direction are you travelling so I could look into this for you?

@nxwestmidlands It arrived 5 mins late and has now been sitting at lower bull street since. Why have a timetable? The one after 17:00 should have been 17:07 so why is this not moving 🤦🏻‍♀️

@GezzaSmith Hi Geraldine, if a service disappears from the digital board this would mean there are delays affecting the service and we are unable to precisely confirm when the service will arrive at your stop. I hope you did manage to board a service without any other issues.

@nxwestmidlands Is there a new service called ‘Not in Service’ Everyday there are delays and when a bus is due a Not In Service bus shows up in its place 🤷🏻‍♀️

@GezzaSmith I'm sorry for the wait for your service Geraldine. I do hope you've since managed to board and now en route to your destination.

@nxwestmidlands A bus? At least 5 stated due during that time, I’ve now had to board a different service due to none of these showing.

@GezzaSmith I'm sorry to hear you are waiting for a service, unfortunately if an incident happens last minute resulting in a bus going out of service this can happen. Sorry for the inconvenience.

@nxwestmidlands Registration.... would this be 4862 that’s at the top of the bus? X51 to Cannock. Thank you

@GezzaSmith Hi Geraldine, sorry to hear this. If you can please let us know the exact service you experience this on we can look into this: socsi.in/DOGoI You would just need to provide the registration and service number.

@nxwestmidlands Hi, please can you ensure that if the screens on the buses are on that they work correctly? When flickering and flashing it is not good at all for epilepsy sufferers. If they are faulty surely they can be turned off. Thanks

@nxwestmidlands Yes but there were 2 missing, the app stated due TWICE and then disappeared. I’ve had so many issues with the bus services this week, it’s ridiculous. Why should I pay £61 a month for buses that don’t show?!

@GezzaSmith Hello, Sorry for the delay Geraldine. Have you been able to board a service yet?

@nxwestmidlands Eventually, after the no show

@GezzaSmith Hi Geraldine, I am sorry for the delay to the service, have you been able to get the bus?

@nxwestmidlands The bus has just turned up after 33 minutes of waiting. Is there any chance the boards and the app will be correct tomorrow? #NotAskingMuch 🤷🏻‍♀️

@GezzaSmith I'm sorry to hear this Geraldine, have you since been able to board a service?