Go Assist

@Lord_Baldry Sorry to hear that you have had some difficulty opting out of our communications. Please send us a DM with your postcode and we can get this updated for you. Nicola @ Go Assist

@Browniegal13 Hi Michelle, Thank you for making us aware of the delays you have encountered regarding the repair of your dishwasher. Please can you send us a DM with your reference number and postcode so that we can investigate this further for you - Nicola @ Go Assist

@GoAssist FOUR, yes four weeks and still waiting for my dishwasher to be fixed. Promised daily someone will get back to me. Promised that the engineer will be contacted. STILL nothing done. Still waiting. Left as a young widow with children and no dishwasher. How to add stress.

@ChiefRalsh Hi Ralph, Sorry to hear that you have encountered some difficulties with your repair and are unhappy with the service received. Please send us a DM with your reference number and postcode so that we can look into this for you. Team Go Assist

@GoAssist My tip is don't use @GoAssist under any circumstances! The irony here is hilarious. Their engineer forgot to plug in the part I needed, resulting in water damage to my floor. 4 months later fridge still not fixed and they're still avoiding blame and asking for more £££ to return!

Here are a few tips on how to keep fridge repair costs low 💰😓- go-assist.co.uk/blog/post/2018…

@fionalipscombe Hi Fiona, Sorry to hear that you are unhappy with the service and we can appreciate your frustrations regarding the delays. If you could please send us a DM with your reference number and postcode so that we can look into this for you? Nicola - Go Assist

@GoAssist absolutely appalling service. Happy to take my money but 4months later dishwasher still not working and no date in sight. Refused a refund. Don’t go near them they are awful.

@narindertweets Due to data protection rulings, we must always ask for more information, in order to verify you as a customer. We have received your DM and are in the process of looking into the policy notes for you. Nicola - Go Assist

@GoAssist Check your dm

@GoAssist absolutely appalling service..over 6 weeks now. And £600 taken. My cooker still isn't fixed and worse, no one has called me or told me en expected timeline. Is this acceptable?

@Becs8608 Hi Becky. Thank you for reaching out - sorry to hear that you have experienced some delays. Please send us a DM with your reference number and postcode so that we can investigate this further for you. Team Go Assist

@GoAssist Hi, Any chance of us having our microwave oven returned anytime soon? It was taken away 11 weeks ago!

@Katieha20187878 Hi Katie. Sorry for the delay in getting back to you. We have replied to your DM asking for a little more information, once we have this, we can look into this for you.

@GoAssist please can someone reply to my DM or email I sent to your complaints department? I've never had such bad customer service - you've taken my money, left me with a broken oven for 3 weeks + now you are ignoring me!

@AsimAkhtar775 We are sorry to hear that your repair has not been smooth sailing and can appreciate your frustrations regarding this. We have received your DM and will ask for a little more information so that we are able to investigate this further. - Nicola @ Go Assist

@GoAssist Engineer came last week, refused to wear a mask, parked in a permit only space and refused to move, spent 5 mins at flat, mumbled something about needing a part and the office would be in touch and heard nothing since. Sent 3 emails and not had a single response.

@nickaallan Sorry to hear that you are still receiving communications from us. We will send you a DM now to get some additional information in order to update your communication preferences. Team Go Assist

@GoAssist when I told you I wasn't interested I asked if you'd remove my details but I'm still getting texts from you. Please remove my details. DM me if you don't know what they are

@_waighty @CapitalRepairs Thanks for reaching out and advising us of your recent experience with our service and we are sorry to hear that you have had some problems with your repair. Please send us a DM with your reference number and postcode so that we can look into this for you - Team Go Assist

@GoAssist I’ve had to complain to you now 4 times. Your agent @CapitalRepairs has visited 3 times and broken my oven (more) twice. I don’t want them back. Your service is appalling and you are both total cowboys. You insist on upfront payment but don’t deliver. Don’t use!

@leapyleigh120 Thank you for leaving feedback and we are sorry to hear that you have had some difficulties with your repair. We would like to investigate this further, please send us a DM with your reference number and postcode - Go Assist

@yawdogs Hi Ben. Thank you for providing additional information in your DM. We will look into this in some more detail now. Team Go Assist

@JoanneDrury1 @GoAssist Yup, they've been two months not fixing our dishwasher. I've now given up with @GoAssist (who have added zero value) and am dealing directly with the engineers they gave the job to.

@GoAssist living up only the to first part of their name. Weeks of chasing, nothing fixed and they just seem to have taken our money and gone. Avoid these guys, they outsource it all and leave you to deal with any issues.

@yawdogs Hi Ben. Thanks for contacting us and making us aware of the recent difficulties you have had with your repair. We would like to look into this further for you, please can you send us a DM with your reference number and postcode.

@TravellingAndie @repaircareuk Hi Andrea. Thanks for contacting us and we are sorry to hear you have encountered some delays with your repair. If you could send us a DM with your reference number and postcode, we can then look into this a little further for you.

@GoAssist fast approaching Christmas and I will be cooking our diner by microwave as still no fix for my oven....from October's booking! Waited another week for an email update and still nothing. I have you, hoover candy and @repaircareuk all 'working on it' and still no fix!?

@GavinAnders1 Hi Gavin, we have tried to DM you but your settings don't allow us to. Message us and we'll be happy to help! - Conor

@GoAssist Please share details of your Data Protection Officer as per your Privacy & Data policy?

@GavinAnders1 Hi Gavin, we'll send you a DM - Conor

@firstforensic3 Thank you for contacting us and we are sorry to hear that you had some difficulties with the engineer. It looks like the engineer was due for another visit yesterday. Should you need any further assistance, please send us know - Nicola

@GoAssist LBR6481680 Waited in all day for an engineer to arrive, no one turned up for appointment. This despite your promise 2 weeks ago that an engineer would call within 3 days! I have paid a not inconsiderable amount of money to you to book an engineer. Unacceptable.

@DavidRice22 Hi Dave. Thanks for contacting us regarding the repair of your tumble dryer. We would like to look into this further for you, please can you send us a DM with your reference number? - Nicola

@GoAssist Thus far, after nearly a month waiting for a simple tumble drier drive belt replacement the only thing that’s gone from Go is money from my Credit Card! I have been repeatedly told - across 3 weeks - that the part is “hopefully 1 or 2 days” away. Very unimpressed.

@mjtwit78 @BBCWatchdog We are sorry to hear that your experience with us has not been smooth sailing. We would like to look into this further for you and see what has happened. Could you send us a DM with your reference number and we'll get this looked into asap - Nicola

@GoAssist 10 weeks and counting. You’ve taken our money and run! WARNING TO ANYONE READING THIS - DONT BE FOOLED BY THE SELECTED REVIEWS USED ON THEIR WEBSITE. Check out reviews.co.uk/company-review… and actual feedback on recent experiences of this rogue trader. @BBCWatchdog