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@edfenergy Thanks Dave. How committed actually are EDF though? Words mean nothing when this has been ongoing for 8 months. If I wanted to book an appointment right now for a smart meter issue in the PL28 area, when could an engineer attend?

@HML87 I'm sorry for the ongoing delay and frustration this will have caused. We're are committed to resolving this matter as soon as possible, so please don't hesitate to send a DM with your details so we can look further into this. Thanks, Dave

@edfenergy this is day 1 of messaging you on here daily until something is sorted. I won't be inboxing anything as all info will be provided (as has been provided in 6 months up to this point). 6 months and no resolution @Bionic_Business @EnergyOmbudsman @MartinSLewis thread..

@edfenergy Day 42

@edfenergy Day 41

@edfenergy Thanks Lisa. The area is PL28 postcode. If I wanted an appointment for the issues raised above and my availability was at your convenience, when would an engineer be able to attend?

@HML87 Hi, sorry for the delay in arranging your appointment, this would depend on the availability in your area and any preferences you have on dates and times. If you decide to DM us we'll be happy to chase this up for you. Thanks, Lisa

@edfenergy Thanks Ashleigh. Not bothered about the DM part, just wanting to know how long it might be before an engineer can attend a property to deal with a smart meter that wasn't commissioned correctly? Is 8 months and counting the usual time this takes?

Hi! I'm sorry to hear that the smart meter we installed isn't communicating and you're waiting for a new appointment from us. This can sometimes happen if there was an issue commissioning during the appointment or if the signal strength in your area isn't great. Due to restricted resources this is likely the reason a new appointment has not yet been secured. Please just send us a direct message with your details and we'll check for any update for you. Thanks, ^Ashleigh

@edfenergy The meter is already in, it's just not been set up correctly and we've been waiting since last September for someone to look at it. Amy idea why?

@HML87 This would depend on the type of meter needed, your post code region and account eligibility. You can check in MyAccount at edfenergy.com/myaccount/, by calling 0333 006 9950 or by send us a DM with your full nae, full address and email address. ^Steve.

@edfenergy Hi Steve cheers for the response. Not after confidential info just wanting to see what the lead time on getting a smart meter appointment in the Cornwall area is please?

@HML87 Hi, if there is there anything we can help you with, please send us a DM. ^Steve.

Fester would have been grateful for a clean sheet 🤣🤣🤣

Igor Tudor thought this random bald man was Slot 😭😭😭 x.com/HugoEkitikeFlo…

@NigelConnolly3 @edfenergy @MartinSLewis Thank you, Nigel! Some good news at last! Here's hoping we're both gonna get this resolved before that though 🤞

@HML87 @edfenergy The government announced yesterday that smart meters will have to be fixed within 90 days @MartinSLewis @edfenergy