Hamleys India

@PankChiSandesh Hi Sandesh, we’re really sorry for the delay and the experience you’ve had — this isn’t the service we aim to provide. We’ve already taken this up with the team and are looking into your order on priority. We’ll have this checked and updated at the earliest.

@Hamleys_India Extremely poor service! Order 17764078217511420111 placed on 17 Apr still stuck at Processing after 4 days. No confirmation, no accountability. Customer care useless—asked me to wait 2 more days just to know if it’s confirmed or cancelled. Unacceptable!

@Pranay_biswas96 Hi Pranay, that definitely shouldn’t be the experience. We take this seriously—please share your contact details with us via DM so our team can connect and look into this right away.

Why does @HamleysIndia staff act so suspicious the moment you ask for HotWheels?From"yes we have stock" to"no stock"in 2 secs. 🤡.Fans have been complaining about this corruption for years with zero change. Shameful service. Collectors, stay away! #HotWheels #Hamleys #kolkata

@Vinit_Joshi Hi Vinit, we’re really sorry for the inconvenience caused. This isn’t the experience we aim to provide. Please DM us your order details so we can check this on priority and assist you further.

@Hamleys_India you sell kids merchandise who take ur expected date of delivery very seriously. If you can't deliver by that date don't mention.

@ravikantbhatt Hi Ravi Kant, glad we could resolve this for you! 😊 Thank you for your patience and for sharing your feedback—it means a lot to us. 💙

@Hamleys_India A big thanks to @Hamleys_India for a prompt resolution of the issue. Thanks

@Hamleys_India got a broken product from your delhi airport terminal 1 shop yesterday.... further your customer care is pretty much non existent or confusing

@SanjayKaw63 Hi Sanjay, we understand how frustrating this must be—sincere apologies for the delay. Our team is already looking into this and will get it sorted at the earliest.

@Hamleys_India ordered few toys online on 5th April and got a message that the same will be delivered on 6th . Till 6.45 pm ,7th there is no visibility of delivery ,though I have a message that it has been dispatched . Order no FY69D25557542FC5DD74. Very frustrating.

@MukulikaMandal Hi Mukulika! That’s definitely not the experience we want you to have. Could you please share your contact details via DM so our team can connect with you and look into this right away? 😊

@Hamleys_India why do customers have to pay to get gift wraps that advertise your brand? Is it not illegal? Shopped at T2 in Mumbai, after paying for gift wraps the folks at the shop say Hamley’s paper is all we have, sorry - but you get to pick between red or white!

@Motolover09 Hey there, we apologize for the trouble. We've made a note of your request and our team is trying our best to get this delivered at the earliest. We'll provide an update soon on this.

@Hamleys_India At least I have the shame to respond guys. This is pathetic and needs to be escalated to the top level in the management if they bother.

@Hamleys_India Pathetic experience with a reputable store like yours. Ordered an item on 27th March with delivery on or before 1st April. Till today the item is not shipped. Your customer care has no idea and mail service has no response. It was a birthday gift and you ruined it.

@lokesh5351 Hi Lokesh, we’re sorry for the inconvenience caused. This is certainly not the experience we want you to have. Please DM us your contact details and purchase information so we can check this on priority and get it resolved for you.

Worst experience with hamleys India, I literally purchased the Hamleys membership from there store but there is showing I didn’t purchase the membership when i call on there number 90229 90229, I purchased on 21/2/2026 from hamleys jalandhar Customer ID-757870142 @Hamleys_India

@ManchiSara98936 look into this—please DM us more details so we can address your concerns. (2/2)

@ManchiSara98936 Hey Srujan, we hear your concern and would like to clarify that pricing at Hamleys India is influenced by multiple factors. That said, quality and value are extremely important to us, and we never intend for our customers to feel otherwise. We’d appreciate the chance to (1/2)

@Hamleys_India @RIL_Updates have you any rebuttal or do you silently accept that you are cheating the customers?

@yatindra_s Hi Yatindra, we’re sorry for the inconvenience. Please DM us your order ID, and we'll look into it immediately to resolve this. Your satisfaction is important to us, and we appreciate your patience! twitter.com/messages/compo…

@Hamleys_India An order placed with @Hamleys_India dat is to be delivered tomorrow (23rd Mar, 2026). Status is still processing. Cust care says to wait to confirm in 48 hrs. If order is placed when there was stock, why to wait. Also no update post more than 48 hrs. What to do?

@smahenoor Hi Mahenoor, we’re sorry for the inconvenience caused. Please share your order ID and contact details via DM so our team can check the status and assist you at the earliest. twitter.com/messages/compo…

@Hamleys_India product ordered online on 11th March , supposed to be delivered next day as per your website. Have received no update on it. Customer support also not replying

@nikita9198 Hi Nikita, thank you for bringing this to our attention. Could you please DM us your contact number and the coupon details so our team can connect with you and look into this.

@Hamleys_India I received a promotional coupon for a 50% on playtime, and I walked into your aurangabad store and the coupon code is not working at the store How can offers be invalid at diff stores?

@imsagargarg Hey Sagar, thanks for the confirmation. We're glad to know that your concern has been sorted. :)

@Hamleys_India @RILretail Late Update : Hamleys India took the necessary action and the product was returned smoothly and money was refunded.

Ths is condition of a new toy, orderd directly from Hamleys website. @HamleysOfficial @Hamleys_India shamelessly delivered an old used and broken toy. Didn't expectd such roadside stndrds frm such a Global Brand Is it @RILretail which squeeze profits & ruined the brand & toys?

@DrIkshitPatel Thanks for sharing the details, Ikshit. Our team will connect with you on a call to assist you with the best Hot Wheels models. Please DM us your contact number so our team can get in touch with you. twitter.com/messages/compo…

@Hamleys_India @SensibleH21211 Store location:- HAMLEYS Inorbit mall Vadodara Gujarat 390016 Google map link:- maps.app.goo.gl/2EPwPXc7PbuBK4… Contact me at ikshit3patel@gmail.com

Hamleys employees take all the Hot Wheels stock and sell it to Scalpers scammers For bribes. Then scalpers then sell these for 10 times the cost illegally. This video is from 5/12/2025, Hamleys Ambience Mall Gurugram. @Hamleys_India Same thing in Ahmedabad. No stock is ever found

@DrIkshitPatel @SensibleH21211 Hi there, thank you for bringing this to our notice. Could you please share your contact details and confirm the store location so our team can look into this matter and assist you further. 🙏

@SensibleH21211 @Hamleys_India @Hamleys_India also happens at one outlet of Vadodara. Inorbit mall vadodara. I have heard that the manager makes bill worth of 80,000-1,00,000 to only single customer and who had online site to sell this hotwheels at 2x-3x price. Please look into it.

@TejasChandra09 @SensibleH21211 Hi there, we understand your concern. For any product availability queries or requests, please feel free to DM us your store location and details, and our team will be happy to assist you.

@Hamleys_India @SensibleH21211 You guys are not gonna do anything. Pathetic how such a huge international toy chain simply can’t regulate its employees from indulging in fraud. You guys ruin the hobby entirely.

@The_EyePatch14 Hi there, we understand your concern. For any product availability queries or requests, please feel free to DM us your store location and details, and our team will be happy to assist you.

@SensibleH21211 @Hamleys_India They won't do shitt. This is the only reply they give . They don't care about collectors or their hobbies