Tatiana N

Back in an IT-outsourcing company. #Marketing in IT is definitely different than 10 years ago.

The best way to lose a customer is to fail to deliver their orders before Christmas. It helps to save your reputation if you decide not to sell an item, than fail to deliver it. Be honest with your customers. #christmasseason #ecommerce #delivery #CX #CustServ

@ServiceEveryday When a shop assistant calls for an administrator to resolve an issue, then administrator calls for their director, and director never shows up. No one is interested in resolving the issue. Time wasted, problem not solved.

Just a small thing can ruin customer experience. E.g. delivering dirty items. Buyers can probably clean them in a minute, but do they really want to? What other things can disappoint you? #CustomerExperience #custexp #CX

It's always pleasant to talk to people who are in good mood. It works the same way in customer service. Happy employees make customers happier. #CX #custserv #CustomerService

If the company’s employees don’t experience the same value, promise & treatment that's supposed to be delivered to the customer, then the experience for the customer can be shaky & the entire company can suffer.

Reduce Shopping Cart Abandonment Rate With Live Chat ow.ly/7hXJ309yWMe #CX #ecommerce #livechat #custexp

50 Random Acts of Kindness Your Customers Will Love ow.ly/jJyy309lVDt #CX #custserv

Many companies are afraid of asking this question, because they don't want to hear the answer they won't like. twitter.com/helponclick/st…

When you can't compete for a price, your offer shouldn't be easily compared to the offer of your competititors. #marketing #sales

Still Just Upgrading Touchpoints? Create Future Journey Maps for Real Value bit.ly/2jBssqV #marketing #customerjourney

Sales vs. Marketing … for Salespeople bit.ly/2ix6mHB #sales #marketing

71 ways that online marketing will NOT change in 2017 bit.ly/2ix8LSH #digital #marketing

5 Ways to Create Engaging Marketing Campaigns on a Tight Budget bit.ly/2js4KNJ #smallbiz #startup

Pay-Per-Click (PPC) Trends For 2017 And Beyond bit.ly/2jrQiFL

Marketers increase spending in paid social in 2017 – is it smart? bit.ly/2ijM4RS #digital #marketing

Strategies For Effective Mobile Landing Pages bit.ly/2ijv4v2 #UX #ecommerce

The Pros and Cons of Pros-and-Cons Lists bit.ly/2hYulMj #insights

9 Reasons WordPress is Perfect for Small Businesses bit.ly/2hY0CTG #SMB #smallbiz

Now Is the Time to Fix Your LinkedIn Profile—Here’s Why bit.ly/2hXd3CN

10 Tips for Creating a Viral Marketing Campaign bit.ly/2hSyWTE #marketing