InPost UK

We're aware of fake accounts pretending to be us on X. This is our only genuine X profile, please don't engage with other accounts. We'll never ask customers to message us on WhatsApp or ask for bank details / payments. Visit inpost.co.uk/help/fraudulen… for more info.

@lucindahawksley Hi Lucinda, we're sorry to hear of your frustrations with our service. Customer feedback is very important to us, so if you would like to continue this conversation further with us our message inbox is open to you. Thank you.

First attempt to use @InPostUK is absolutely INFURIATING. So, I'm off to the Post Office.... NB #InPost when you actually offer an alleged "call us" option on your app, NO ONE wants to have it answered by a "virtual assistant"!!! #fail

@KathrynAmeliax We're very sorry to see the frustration that this is causing, Kathryn. We'd like to see if we can try and advise you any further, in order for us to do so could you please send us a DM? Thank you.

@InPostUK Tell me to contact @AliExpress_EN as they need to raise the claim. Ali Express say they cannot contact Yodel for privacy reasons!! Smashing my head against a wall now. This parcel went missing in September 2025! Someone sort it out PLEASE

@mikewheelercore Thanks for making us aware here. We've picked up your DM and have offered support from there. Thank you.

@InPostUK please respond to my DM I’m having a nightmare about my package being possibly lost in your system

@louise_crossing We're sorry you're having issues with the locker, Louise. Be sure to call our Customer Care team on 0330 335 0950 who'll be able to offer immediate assistance with this. If you'd like to chat any further, please don't hesitate to send us a DM. Thank you. twitter.com/messages/compo…

@ramesh6102 Hi there, thanks for letting us know. We've picked up your DM and have responded. Thank you.

@InPostUK hi can you please check my dm

@honestyluv123 We're sorry to hear you're having issues with the delivery of your parcels, Honesty. We appreciate you raising your concerns here, too. As we're chatting via Instagram DM, if there's any outstanding questions, we'll help you from there to save any confusion. Thank you.

@InPostUK I am extremely disappointed with the quality of your postal service. Four of my items have been marked as “out for delivery” for over three days now, yet they have still not been delivered. The locker where the items are supposed to be received is fully operational,

We're aware of fake accounts pretending to be us on X. This is our only genuine X profile, please don't engage with other accounts. We'll never ask customers to message us on WhatsApp or ask for bank details / payments. Visit inpost.co.uk/help/fraudulen… for more info.

@MarkMounfield We're sorry to hear that you're disappointed with the service you've received, Mark! Please feel free to send us a DM with some more details. Thank you.

@InPostUK awful service from this company. Delivery massively late. Dumped in an inappropriate place. Even more shocking customer service. When you call to make a complaint you just get told use the online chat then hangs up. The chat is just AI script. Do not use, so poor.

@SquiresAndrew91 We're incredibly sorry to hear that you're disappointed with our service, Andrew. Please feel free to send us a DM so that we can advise on next steps. Thank you.

@InPostUK How can I do that when yourself and yodel are hopeless. Tell me when my parcel will be delivered

@InPostUK any chance you can tell me whats going on with my parcel.

@grlinmedia Hi there, we've just picked up your private message regarding this so we'll continue this conversation there. Thank you.

@InPostUK hello I have a parcel that’s not been delivered and chat is not available please could you help?

@staceylxd Hi Stacey. We've picked up your DM about this and have responded there. Thank you.

@InPostUK I've been treated awfully by your in-app customer service team re: a lost parcel. I'm basically being called a liar and being denied help for a parcel I deposited and ensured was secure inside a locker. Please reply to my DM, or I will need to engage Trading Standards.

@louise_tho19824 Hi Louise, we're sorry to hear that your parcel's status hasn't yet updated! We've just picked up your private message to us, so we'll continue this conversation with you there. Thank you.

@InPostUK dropped off my parcel yesterday morning at the locker but no update or confirmation that it's anywhere? Vinted telling me to print my label and post even though it's already in the locker

@AlDmm938501 Hi there, if this is something that we're able to help with as the InPost UK team please don't hesitate to ask. Many thanks.

Increíble que @SamsungSpain me tenga retenidos más de1000€ desde el 27/02, su transportista InPost ha perdido el paquete y me piden esperar 20 días para investigar. ¿Desde cuándo el cliente financia los errores de vuestra logística? #Samsung #AtencionAlCliente #InPost

@jodc17 We've managed to DM you, now 😊 We'll help from there.

@InPostUK Not working!

@InPostUK have been waiting for parcels to arrive at the locker near BP garage Dartford, but it's no longer there? Where are my parcels??

@jodc17 You should be able to use the link in this message, Jo 😊 twitter.com/messages/compo…

@InPostUK How do I DM you?

@ChampagneTonyP We've gotten back to you now, thank you!

@InPostUK DM sent thanks

@InPostUK can someone actually provide an update on an order it just says we have it for 6days now. I've used the contact number and it just doesn't connect me through to a human just an automated system that states we have your order terrible service

@SpydaLog After having a look, the locker was full when the courier last visited with your parcel. It has since been emptied, so we're hopeful that your parcel will be delivered for you soon. Thank you.

@InPostUK You're service is shocking on my current parcel, 2 days in a row you claimed locker was full, then yesterday seemingly no attempt at all & current live status for selected locker it's lots of room in all locker types, can you actually deliver today perhaps?

@InPostUK Hey, how can both be true, one from yodel app, 1 from inpost app, both operated by you

@clairelouiseb67 Thank you for bringing this to our attention, Claire! Could we please ask you to fill in our Customer Care form here - bit.ly/4fTNHAx - and a member of the team should reach out to you as soon as possible. Thank you!

@InPostUK a parcel has been delivered to me be mistake, I told the Yodel delivery man it was the wrong address and he still chose to leave it on my doorstep, your online chat people are useless, please contact me,