JetstarNZ

@KiwiGooner01 Hi there, apologies for the late response. We understand you have inquiries about checked baggage. Could you please send us a DM here with your booking details? We'd like to look into this for you. Thanks - Norine

@Jetstar_NZ Hi, on Thursday I fly from Christchurch to Ho Chi Ming City which goes via Hamilton and Sydney. I've tried to find out what happens to my checked in bag an what happens in Sydney buy nothing is consistent. So 1) do I check my bag in Christchurch and collect in HCM? +

@KatelinNotFound Would you mind sending us a DM with more information? We'd appreciate a chance to look into this further for you, and see what we can do to assist. Thanks – Mauri 2/2

my grandad (my mothers dad) DIED on friday and @Jetstar_NZ is making my mother pay almost $100 EXTRA for changing her flight back from christchurch while we are moving me into university. this is so disgusting we are already struggling you sick fucks.

@KatelinNotFound Hi there, we're really sorry to hear this. We'd like to begin by offering our sincere condolences for your loss. This must be a very difficult time for you and your family. 1/2

Alternatively, if you already have an existing baggage case with us, feel free to reply directly to the email you received to get in touch with your case manager. Thanks - Kae

@OzayAydoan1 Hi Ozay, we’re sorry to hear that your baggage was damaged on your flight with us. Could you please send us a DM with your booking details? We’d appreciate the chance to assist you further. 1/2

@Jetstar_NZ how do I get contact woth support? My bag has been damaged in flight that From Auckland to Christchurch ?

@Rob48573042 Hi there, we’re sorry to hear you’re having trouble booking a flight on our website. We recommend clearing your browser cookies and cache, then trying again. If the issue continues, please send us a DM so we can assist you further. – Kae

@Jetstar_NZ what gives with your website tonight? Unable to complete a booking.

@mikedance Hi there, we’re sorry to hear about your father’s experience and understand how upsetting this would be. Could you please send us a DM with his booking details so we can look into this further? — Kae

@Jetstar_NZ just charged my 81 year old father with dementia $150 name change charge because he put Ted as his first name instead of Edward, for his first flight as a Club Jetstar member, then he had to wait for two hours to locate his bag with his essential medications 👏🏼

@rajeshgupta1992 If you still require any further assistance with your booking or would like to discuss this experience further, feel free to DM us. We'd like to see what we can do to assist. Thanks - Emma 2/2

@Jetstar_NZ - I'm trying to get a seat assignment, but I can't get your app to bring up my reservation, or to do it at jetstar dot com on either Android or iPhone - in all cases I get a blank screen after providing the PNR and last name. Please advise.

@rajeshgupta1992 Hi Rajesh, apologies for the delayed response. We're sorry to hear that our system isn't making things easy for you. 1/2

@hippie_tim Hi Hippie, I’m sorry to hear this and understand how frustrating it must be. Could you please send us a DM with your booking details so we can look into it further and see how we can help? Thanks – Kae

You started off doing a seemingly great job with today's weather chaos @Jetstar_NZ but your staff completey stuffed up and gave us the wrong information and it flipped the other way. Then they said they will be in touch in 5-7 business, not great for an urgent issue you created.

@mortbrad Hi Brad, we are sorry to hear about your cancelled flight. If you still require further assistance with your booking, please feel free to send us a DM. We’d appreciate the chance to see what we can do to help. Thanks - Paul

@Jetstar_NZ it should surprise nobody that you suck. You cancel a flight tomorrow, don't notify me about it for hours, then have no usable alternative flights, forcing me to book a full price Air NZ seat then spend hours on the phone to you. What I need is a refund and apology.

@JamesClayt10564 Hi James, we have already responded to your DM. Feel free to reply to us when you're available. We'd appreciate the chance to look into this for you and see what we can do to assist. Thanks - Emma

@Jetstar_NZ Lesson learnt fly air New Zealand never in my life have i sat in such a dirty seat, drop tray had food cumbs coffee spit everywhere it's disgusting. This was the privilege of pre booking my seat. So annoyed seeing the 2 clean seats and trays next too me #disgusting

@ju8ular Hi there, thanks for getting in touch. Could you send us a DM with your full name, and booking reference number? We'd like to see what we can do to help you with cancelling your booking. – Mauri

@Toby_j_coxon Hi there, we're concerned to hear this. Could you please send us a DM with your booking details? We'd appreciate the chance to look into this and investigate further for you. Thanks - Emma

@Jetstar_NZ @prkjai Complaint and Jetstar hasn't even apologized. Jetstar staff at the airport were rude and dismissive. I will be seeking the advice of Lawyers. I've never had such shockingly bad customer service. My mouth is likely permanently affected and Jetstar has showed no accountability

Flight WLG-AKL cancelled on 15th. @Jetstar_NZ promised full reimbursement for accommodation, food & transport expenses but now only offering partial payment. Why the change? #JetstarFail #ConsumerRights #TravelNightmare

Alternatively, if you have an existing case with us, we'd recommend reaching out to your case manager directly by responding to the case email. Thanks - Kae 2/2

@prkjai Hi Jai, we're sorry to hear your flight got cancelled. Could you please send us a DM? We'd appreciate the chance to look into this for you. 1/2

@novagibson Hi Nova, we're sorry to hear you about this. Could you please send us a DM with your booking details? We'd appreciate the chance to look into this and see how we can help. Thanks - Kae

@Jetstar_NZ we were booked to fly from GC to Auck when CycAlfred hit. You gave affected travellers rebooking or a credit voucher. We chose a credit on your app but when we tried to use that credit for a trip to QT, where was it? Your chatbot said it’d help but was useless!!!

@karen_mitsuzawa Apologies for the late reply, Karen. We're really concerned to hear about what happened. Could you please DM us with your booking details? We'd like to see how we can help. Thanks – Christian

A flight that was 30 mint Wellington to Christchurch @Jetstar_NZ lost my bag. The one they made me pay an extra beacuse aparently I was not allowed to get my carry on with me. Worst service! No one replying, no one at the airport!

@ju8ular Hi there, we're sorry to hear that you still haven't received your voucher. For us to look further into this, could you please DM us with your booking details? We'd appreciate the chance to assist. Thanks – Christian

@Jetstar_NZ I haven’t received my fare credit voucher after I canceled my booking yesterday

If you have an existing baggage case with us, you can also respond to the email from your case manager to get in touch with them directly for updates. Thanks - Kae 2/2

@Safreeby Hi Saskia, we're sorry to hear that this happened. Could you please send us a DM with your booking details? We’ll see what we can do to help. 1/2

Hi @JetstarAirways @Jetstar_NZ , we’ve spent hours on the phone with your support team, but no one can help us. Our luggage from Auckland is still missing in Wellington, and we’re stuck without any answers. We need a solution NOW – when will you finally take action?