LifeLock

It can be hard to help protect your identity. Make it easier on yourself and harder on identity thieves. Identity theft protection starts here. lifelock.com

@Eye4anEye2024 Hi Peace. We are sorry to hear about your experience. Please send us a private issue so we can resolve this issue. Thank.

@LifeLock you literally SUCK. How do you go from being a customer service oriented great company to put source to India and Thailand? The very freaking countries where we are getting most scammers from and Nigeria. Getting notified that a password should be changed and then not able to just click and get to the website and do that, then having to go online to Lifelock where there’s zero info just the same oh uour password may be compromised, like which websites, oh nope no more info so then have to call and try to communicate with the same exact sounding people who scams Americans and be asked to give them all your info! Lmfao you are pathetic. You got the money you wanted and then dropped customer service completely, NO ONE should sign in to life lock - Norton it’s BS unless you like talking to people who barely speak English and you don’t know if they sell your info to scammers. Here’s some more info on this now shitty fka great company LifeLock (Norton/Gen Digital) outsources much of its general customer service to centers in India and the Philippines. Reviewers often describe reps as hard to understand, slow to resolve issues, giving scripted/runaround responses, or seeming unhelpful—leading to that “scammy” feeling even though it’s legitimate (but poorly executed) support. Core US-based restoration teams exist for major identity theft cases, but day-to-day help frequently routes overseas.

@Jlpaul116 Hi Jessica. We are sorry to hear about that experience. Please send us a private message so we can resolve this issue. Thanks.

@LifeLock I have been a customer for years, today I needed to use your services. The way you handled the matter has me reassessing the value of what I pay for, something I will absolutely consider at renewal.

@REALMATHEW Hi Mathew. Can you send us a private message to connect to our customer care team? They can look into this for you. Thanks.

@LifeLock purchased made a payment for LifeLock for my wife. The email didn't work so I did not get a password. Wondering how I can fix this problem. The email used does not receive account setup

@babz98193414 That is great to hear! Feel free to always send us a private message if issues arise in the future.

@LifeLock it's been handled. the person who helped me was excellent.

@LifeLock So what, now I can't get a human to talk to me? Not a good look for you!!!

@northsouthgurl We appreciate you reaching out to us. Please send us a DM so that we can assist you. You can also reach our LifeLock Member Services at 1-800-543-3562. twitter.com/messages/compo…

Je n'ai jamais été en mesure de réclamer cette assurance. @LifeLock absolutely failed me. Un service d'assurance disponible 24/24 qui ne me répond pas, me demande de laisser un message et qui me rappelle 3 jours plus tard me doit des explications. drive.google.com/file/d/1Gjs5vk…

@AngieLarson8 Thanks for reaching out to us. We can understand your frustration. Please send us a DM here and our team can take a look and assist. Thanks. twitter.com/messages/compo…

@LifeLock Hey there. I requested a refund. 4 phone calls later no refund. What more do I have to do to get my money back.

@Realsonofgod46 Thanks for reaching out. Please send us a DM if you can or contact our LifeLock Member Services and our team can assist. We recommend not to put personal information in a public forum for security. twitter.com/messages/compo…

@LifeLock hi website doesn’t send confirmation email to harpire29@gmail.com Did you tech payment?

@topdogdlw We're glad we could help alert you to the issue. If you need any further assistance, our team is here to help. twitter.com/messages/compo…

I would like to thank the people at @LifeLock and @creditkarma who notified me of a credit card fraud.

@Undercover_amw Thanks for reaching out to us. Please connect with our LifeLock Member Services at 1-800-543-3562 and they can assist with account questions. twitter.com/messages/compo…

@LifeLock Do you cover any losses in a cryptocurrency scam?

@Realsonofgod46 Thanks for reaching out to us for this. We request that you reach out to our LifeLock Member Services at 1-800-543-3562, so that they can get any additional information and assist further. Also, we do not recommend putting your personal information on a public forum. twitter.com/messages/compo…

@LifeLock hi I’m using aloha browser I didn’t get any confirmation email to harpjre29@gmail.com I want to check payment

@Alex_ITRC @jeverettlee @IDTheftCenter Thanks for joining us! We really enjoyed the conversation! twitter.com/messages/compo…

youtube.com/watch?v=fux3AM… Thank you so much to @LifeLock and The Control Room for having @jeverettlee and the @IDTheftCenter on the show to discuss all things identity crimes!

@OutlawOpinions Thanks for reaching out! If you need assistance with your account, you can send us a DM here or contact our LifeLock Member Services at 1-800-543-3562. twitter.com/messages/compo…

@LifeLock how the bleep do I get customer service ? Live agent chat is ridiculous #PleaseHelpMe #IPayForThisOMG

@TP7187 Thanks for letting us know. You can also reach our LifeLock Member Services at 1-800-543-3562 and our team is there to help you. twitter.com/messages/compo…

@LifeLock Yeah I can't DM you unless you follow me or I pay for an upgrade on X, which I'm not going to do

@LifeLock I think I got a phishing attempt with someone posing as you

@TP7187 We do not initiate DM's. Please feel free to send us a DM if you are in need of assistance. Thanks! twitter.com/messages/compo…

@LifeLock Will do but DM me

@RobertSiciliano ❤️

youtube.com/watch?v=X-JlZX… Thanks to Shawnee and Tyler for having me on Control Room. The show—presented by @LifeLock, part of the @Gen family—breaks down how identity thieves really operate and how to protect yourself.  Subscribe #Gen #GenDigital #Cybersecurity #Identity

@lonnieg It’s eye‑opening how widespread identity threats have become. Awareness is a big first step. twitter.com/messages/compo…

@Adam_K_Levin @LifeLock did not even think about kids being targets too. crazy how widespread this is now.

Anyone can be a target of identity theft--even children. Thanks to Shawnee and Tyler for having me on Control Room via @lifelock, part of the @gen family, to discuss how to protect yourself and minimize your risk. youtube.com/watch?v=26HHpt…

@CivicViewPoint This is an important point, which is why education and proactive protection matter so much. twitter.com/messages/compo…

@Adam_K_Levin @LifeLock Children are among the most tracked and documented people on the planet - starting in PRE SCHOOL, if they are enrolled in a 'free' government pre school. Parents are not even aware that they need to protect their children's personally identifiable data!

@pandaquantai We really appreciate that! It's such an important topic. twitter.com/messages/compo…

@Adam_K_Levin @LifeLock Great take. Excellent discussion on protecting identity, especially for kids!