Lucid Software Support

@mrbenjohnstone @LucidSoftware I am not seeing a previous ticket submitted under your name. But if you fill out the form linked here, we'll be happy to assist you. - MW bit.ly/2zovOrS

@LucidHelp @LucidSoftware I have two accounts and have been trying to cancel one for months! You keep taking double! How do I resolve this and arrange a refund?

@mrbenjohnstone @LucidSoftware Thanks for contacting Lucid Support. We would love to help you out. Please submit a support ticket at the below link so we can look into your billing issue. - MW bit.ly/2zovOrS

@angelgartzia Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - (LC)

@LucidHelp hi, the service is down? I can't log in via web or app

@sjivan @therealdanvega @LucidSoftware Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - (RS)

@therealdanvega @LucidSoftware @LucidHelp ^^

Excalidraw + MCP is the combo I didn't know I needed. You give Claude a prompt and it generates beautiful diagrams for you in seconds. No dragging boxes around, no fiddling with arrows. Just describe it and watch it appear. Here are 5 examples that show off this workflow 👇🏻

@LucidSoftware @EveryonesCTO Thanks for contacting Lucid Support. We would love to help you out. Please submit a support ticket through this form (bit.ly/2zovOrS) so we can look into your billing issue. - JV

@EveryonesCTO @fablednet Hi! Looping in @LucidHelp will be able to assist you here.

@fablednet Hey Sarah- We refunded the annual charge and placed you on a monthly subscription. Thanks!

@kk202502 @LucidSoftware Hello, Thank you for contacting Lucid Software! I would be happy to help you with this. Unfortunately, I wasn't able to find the paid account in our system with the information provided. In order to locate the correct account, we'll need more information from you about the c...

@LucidSoftware Love the updates, but could your support team please respond to existing tickets? I’ve been waiting over 10 days for a simple refund review. @LucidHelp

Research shows that 83% of organizations call innovation a priority, but only 3% are translating that aspiration into results. That’s a massive gap between intention and impact. We uncover how to fix that in our new blog post: bit.ly/4ru5tQN

@Rafael26134640 Hi, Thank you for contacting Lucid Software! I'm happy to help you with this. I have ensured your subscription has been cancelled and that there will be no more attempts to charge your card. You are now on a Free account, which you can use to access any documents that you cr...

@LucidHelp Hi, I have a one issue, I canceled my Lucidchart subscription the day before it was supposed to renew, but they are still trying to charge my card. I don't understand why, because I already canceled it. On top of that, I don't have enough funds in the account

Lucid is currently experiencing an incident impacting Google SSO, Jira cards, and several integrations. Our development team is looking into the issue, and we expect it to be resolved soon.

@LucidSoftware @Rafael26134640 Hi, You have contacted Lucid Support! Did you have a question about Lucidchart? Please let me know how I can help.

@Rafael26134640 Hi @rafeal26134640, tagging @LucidHelp to assist you.

At Lucid Software, every role plays a key part in helping teams see and build the future. See how our teams collaborate, innovate, and have fun along the way in this behind-the-scenes look at a day in the life of one of our brilliant interns!

@Rafael26134640 Hello, Thank you for contacting Lucid Software! I would be happy to help you with this. Unfortunately, I wasn't able to find the paid account in our system with the information provided. In order to locate the correct account, we'll need more information from you about the c...

@LucidSoftware @FanOwnedBoxing @FanOwnedBoxing Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - RS

@FanOwnedBoxing Hi Kenyatta, tagging @LucidHelp to assist here.

@LucidSoftware You have been billing us for nearly 2 years for a "Team" subscription we never used once. It's nearly impossible to "Cancel" on your website. This isn't SaaS. This is extortion.

@LucidSoftware @EnricoMani Hi, did you have a question about Lucidchart? Please let me know how I can help.

@EnricoMani Hi Enrico, tagging @LucidHelp to assist you.

@LucidSoftware whats up with your Servers. I need my work, tomorrow is deadline and your servers decided to sleep after I did my work

@LucidSoftware @Patapoufz @Patapoufz Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - MS

@Patapoufz Hi @Patapoufz, tagging our support team to help you with your request! @LucidHelp

@LucidSoftware all my work has gone, my page on ludicspark is all blank with no reason. Help

@LucidSoftware @quiimf @quiimf Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - MS

@quiimf Hi @quiimf, tagging our support team to help you with your request. @LucidHelp

✨Lucid makes it simple to take your documents from raw potential to presentation-ready✨ With our new features, it’s easier than ever to add polish to your work. Register for our upcoming webinar to learn how: lucid.co/resources/webi…

@quiimf Hi سبحان, You have contacted Lucid Support! Did you have a question about Lucid? Please let me know how I can help. (LC)

@LucidSoftware @bmurray66 @bmurray66 • Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - MS

@bmurray66 Hi @bmurray66, tagging our support team here to help you with this! @LucidHelp

@LucidSoftware I’m reaching out here in the hopes to obtain faster feedback. My organization has had issues with our account now for 5 days. Support and our account manager have provided us little to no assistance. #supportissues #frustratedcustomer

@KurtAndrews Hi, Thank you for contacting Lucid Support!  In Lucid, Enterprise admins have the option to enforce two-factor authentication under the “User sign-in” section of the admin panel. You can learn more about it here (#two-factor-authentication" target="_blank" rel="nofollow noopener">help.lucid.co/hc/en-us/artic…). If you're curious about available p...

Two factor authentication is an important security feature. We'd like to see it supported @LucidHelp. #SupportTwoFactorAuth

@alessandrotimp1 @LucidSoftware Sorry for missing that in your first response. It seems like you shared a link to your tweet in the community. Thanks for providing this additional information!

Start diagramming faster than ever before with intuitive tools right on the Lucidchart canvas. From quick shape changes to automatic branching, you can build out powerful diagrams in just a few clicks.

@alessandrotimp1 @LucidSoftware Please reach out via the Lucid Community (community.lucid.co) with your video so we can help you out! - (FD)

@alessandrotimp1 @LucidSoftware Thanks for contacting Lucid Support! We would love to help you out and discuss this further. Please reach out via the Lucid Community (community.lucid.co) so we can take a closer look! - (FD)

@LucidSoftware @vanditshah17 @vanditshah17 Thanks for submitting a ticket! While I'm not able to provide an exact timeline, our billing team efficiently addresses tickets in the order that they were received and you can expect a response soon. - MS

@vanditshah17 Hi! Looping in @LucidHelp to help you with this.

@lucidchart Hey there -- I just signed up for an annual account when I meant to sign up for a monthly. Emailed you: can I back out of that?