Mike Offland

@nathanbaileyfrw @marksandspencer I’m not being dramatic. I’m not worried about the money. I’m just genuinely interested, believe business should be transparent about what they offer and sadly in this day and age social media is often the best way to get a response. And no I won’t order online thank you.

@MikeOffland @marksandspencer Stop being so dramatic, it seems you moan a lot about shops, if you don’t like it. Order online

Hello @marksandspencer please could you point me in the direction of some terms and conditions for cook with dine in offer?

@marksandspencer Thanks Amelia. There’s no need for a private message there’s nothing private being discussed. Once you’ve found the T&C’s if you could send the link here? Thanks

@MikeOffland Hiya, this sounds like something we can look into for you, so please do pop us a PM if you're happy to, but you can find a bit more information on the Cook With Dine In here: tinyurl.com/52ad9u49 - Amelia twitter.com/messages/compo…

@marksandspencer I’m just looking for the terms? I bought a main and two potato sides the other day. As I have been charged the whole amount for each item I would like to check the terms to see if this is allowed as I could see nothing on the shelf edge to say this was not allowed

@MikeOffland Hi Mike. Can you send me a PM with some more details so I can help further with the information you need. - Siân 😊 twitter.com/messages/compo…

@joseroque900 @northernassist Did you use this same language to the staff on board the train. I’m surprised the BTP weren’t called and you thrown off the service. Bet you didn’t. You hide behind your social media using abusive and offensive language towards the social media staff on duty today.

Just tried to board a train at Halifax on an advance ticket was made to purchase a new ticket by your JOBSWORH UGLY CUNTS even though though it was exactly the same train just a stop less. I will be taking legal action USELESS FUCKIN CUNTS.@northernassist

@sainsburys It was 19th February

@MikeOffland Hi Mike, I'm very sorry we missed your last message about the chairs outside the entrance at our Keighley store. Could you confirm the date this occurred please? I'll get this fed back for review. Kelly

Hello @sainsburys is it company policy to place a few chairs directly right outside your store entrances so your customers can sit down and have a cigarette forcing other customers including small children to walk through the smoke or is your Keighley store just special?

@DirectLine Thank you. Fortunately your online chat has been able to help otherwise I would have been stuck.

@MikeOffland I'm sorry about this, Mike. I've checked our correct opening hours for Pet insurance and put them below. I'll send this over to our admin team to make sure our opening hours are corrected on our documents. Weekdays - 8am - 6pm Saturdays - 9am - 3pm Sundays - Closed

Why send out renewal letters @DirectLine stating you customer hotline open 8-9 Monday to Friday 9-5 Saturday and 10-5 Sunday to be greeted with totally different hours when you call in the evening. How can I speak to someone when I am working 12 hour shifts for the next 3 days

@DirectLine Pet Insurance. The telephone number on the letter is 0345 2468246

@MikeOffland Hi Mike. What insurance product and department were you looking to speak with?

@DirectLine They’re not because when I called at 8.13pm last night I was greeted with a recorded message stating open hours Mon-Fri were 8-6 and lines were closed. Can’t remember what it said for Saturday and Sunday closed. This is not the same as what is in the letter

@MikeOffland Hi Mike, the opening hours confirmed on your renewal are correct for our phone lines. We’re available to help over here Monday – Friday, 8am -7pm, and Saturday 9am-5pm. twitter.com/messages/compo…

Massive shout out to driver and conductor @northernassist 2H29 0947 SKI-LDS for dealing with a trespass incident professionally and with a positive attitude keeping passengers informed at all times.

@SkySportsF1 Time to do the decent thing then and let @C4F1 show the decider live. Closet championship for years and a possible British winner…

It's not over yet.

@northernassist @alexhornbyrail Thank you for the clearer explanation.

@MikeOffland @alexhornbyrail Hello, unfortunately advance tickets are limited and not available on all journeys^EK

Hello @northernassist and @alexhornbyrail just wondering why your Christmas market £2 fares apply to such a limited number of stations? If you can travel from Leeds to Skipton for £2 why can’t you travel from an intermediate station. Why are stations on the Bentham line excluded

@northernassist @alexhornbyrail That doesn’t answer the question. The question was why have you chosen to exclude intermediate stations and also completely exclude the rural communities who could benefit from such offers the most.

from the Lancaster offer or S&C stations from Skipton? Someone from the dales is far more likely to travel to Skipton for a Christmas market than someone from Leeds.

@PetsatHome I am specifically looking for senior chicken and rice dog food but I understand you are withdrawing all Arden Grange products for your stores. Is this correct?

@MikeOffland Good morning Mike, Please can you send us a DM confirming the product codes/names so we can look into this for you. Best Wishes, Kacey@PAH twitter.com/messages/compo…

Hello @PetsatHome could you let me know why you are discontinuing products in your stores?