Nextbase UK & Ireland

@StePurse Thank you for getting in touch, our support team have been dealing with a high volume of requests recently. Rest assured, they're working hard to assist everyone as quickly as possible, and you should receive a response by close of play today. Thank you for your patience!

@NextbaseUK I just wondered when I would receive a response to support ticket 671511. Logged on 12th March, no response yet.

@JulieMelvinator Hi Julie, we've just sent you a DM.

@NextbaseUK I’ve a 122 I can’t seem to access the files? I’m getting nothing coming up on my laptop for today, and “access files” is showing on the dashcam and I’ve clicked ok and now access files is stuck on the screen and I can’t move on , help please

@trigger2010 Hello Martin, we’re sorry to hear you’re experiencing connectivity issues. That’s certainly not how the camera should be working. Please contact our support team at support@nextbase.com, and they’ll be happy to assist you promptly in getting this resolved.

@NextbaseUK what’s the point of having a £500 dash when it don’t even work and by the time you get a alert to a detection you try to load the app up and you get this

@JILLYP1980 Hello Jilly, I'm sorry to hear that. I've sent you a DM to promptly assist you with your query.

@NextbaseUK can you please respond to my message? Emails are being ignored!

@trigger2010 Hello Martin, we’re sorry to hear you’re having issues with your camera. Please reach out to our support team at support@nextbase.com and we’ll be happy to help get this resolved as quickly as possible.

@NextbaseUK software issue I had 3 things happened to me and all of them not recorded what a load of rubbish software you got and can’t even get on it to see what happening

@matthew67268174 Hi Matthew, I'm sorry to hear you're dealing with a corrupted file. Please reach out to our support team at support@nextbase.com so our team can assist you in resolving this issue as soon as possible.

@NextbaseUK i had a near miss accident when a cyclist rode onto the road crossing in front of my car, the relevant nextbase video files will not open, other files open fine, it would seem that when needed your kit isn't up to much,

@solsunftm Hello David, Thank you for reaching out. We’re sorry to hear you’re having issues with the payment. Please contact our support team at support@nextbase.com or send your ticket number via DM so we can review and assist you.

@NextbaseUK Lost camera when car written off informed you and cancelled payments Do why the hell have you just taken one?

@giframac Hello Gillian, Thank you for reaching out. We’re sorry to hear you had difficulty contacting us. Could you please send your ticket or order number via DM so we can review your case and assist you?

@NextbaseUK 2nd Nextbase dashcam! 1st one had to be replaced as faulty. This one - cable not powering up. Tried to contact you - impossible! Lost a lot of faith in your products! Ordered hardwire kit - extra £19.99? 222XR. 😡

@4peterborough @PeterboroughCC Hi Andrew, we’re really sorry this happened and understand how frustrating it is. Please contact our support team again so we can troubleshoot your camera and help resolve the issue.

Don't buy a @NextbaseUK dash cam as mine failed at the most crucial time. And they are fascinated about a rear camera nothing to do with the rear camera nothing to do with a memory card unfortunately, my car was written off Emailed @PeterboroughCC get this to put to a left turn only but they're famous words again they haven't been many accidents what are you waiting for? Someone to be killed? Because people don't know the English highway pulling out of the giveaway junction. Even the copper struggled to tell the woman that is a giveaway I'm now pursuing private prosecution against her careless driving. Please treat this as a Section 56 matter. This junction must be designated left turn only. If this is not addressed, I am fully prepared to pursue the matter through the appropriate court procedures. Any more accident who would be held liable?

@4peterborough Hello Andrew,We strive to provide reliable products, and we are disappointed to hear that the camera malfunctioned during a critical moment. Please get in touch with our support team at support@nextbase.com to assist you with this.

On Sunday I had a serious accident my vehicle is written off luckily, I'm okay I do have front and rear dash cam @NextbaseUK 422GW unfortunately, there was an error I thought it was a memory card it turns out it was the device to say how p off I am is an understatement yes, the device is out of warranty I've had it about five years never had an issue until you need it. Do I buy another net base? Or I'll go for a different make

@katrinaangus Hi Katrina, We are sorry for your current product experience and would love to help. We can see that a customer ambassador is currently assisting with your ticket and is doing all they can to support you with this issue. Kind regards, The Nextbase review team

@NextbaseUK I have been contacting support for a nearly month. Do you think that's an acceptable timeframe for resolving faulty products?

@keithrhills Hi Kith. I’m sorry that you have been experiencing this issue, and thank you very much for reaching out. We can confirm that your issue has now been resolved. Thank you very much for your patience.

@NextbaseUK I’m a new customer waiting for my camera. You state next day delivery #fail 4 days ago. #252857

@Tracy52468806 Hi there 👋 We apologise in the delay in getting back to you, we have been experiencing a high level of contact currently, are you able to DM your ticket number and we can chase this up for you ☺️

@NextbaseUK Shove it! Absolutely rubbish service and I’m not surprised you are experiencing lots of contact, probably all the same query about the equipment you sell!

@NextbaseUK do you have any idea what problems your latest Firmware updates are having on our dash cams?

@JILLYP1980 Hi 😊 Thank you for providing your ticket number, I have chased this for you and can see a customer ambassador has responded to continue your case. We apologise for the delay 🙏

@NextbaseUK please could I have a response to ticket number 628201? I've also sent a message on here but had no response.

@Captain_Herby Hi, I am sorry to hear about your camera issues! This is not something we would expect. Please get in touch with us via our contact page nextbase.co.uk/contact-us/ and fill out our contact form or try our live chat service. We'll get this sorted for you 🙌

@NextbaseUK Trying to set up my Nextbase app. However, it keeps telling me the OTP code is invalid. I'm entering the six-digit code exactly as it's emailed, but it says it's invalid every time.

@RANGERBRENT Hi there 👋 We apologise in the delay in getting back to you, we have been experiencing a high level of contact currently, are you able to DM your ticket number and we can chase this up for you ☺️

@NextbaseUK Just purchased a GW622 dashcam directly from Nextbase. Booked installation with Nextbase & the engineer confirmed that the brand new dashcam is faulty. There is no one to talk to on the weekend about this, I raised a ticket but warned there are delays.

@johnred1974 Hi there 👋 We apologise in the delay in getting back to you, we have been experiencing a high level of contact currently, are you able to DM your ticket number and we can chase this up for you ☺️

@NextbaseUK Bought one of these Nextbase Piqos last December and it's stopped working...this company are ignoring my warranty claim. Ignoring me on all platforms...a first time purchaser of one of there products. Think about how they support there customers before you buy from them.

Meet the Nextbase Piqo, our smartest, most affordable dash cam yet. The new #Piqo is simple, smart, and perfect for everyday driving. No unnecessary extras, just the protection you need. Order your Piqo here 📸 nextbase.co.uk/dash-cams/piqo… #Nextbase #Dashcam

@VWBoy96 Hi, I am very sorry that it has been returned to sender. Please get in touch with our sales team sales@nextbase.co.uk who will be able to make a claim for your missing items 📨 If you have already been in touch and are waiting for a response, please DM us your ticket number🙂

@NextbaseUK Hi guys Im having issues with order #250584. @RoyalMail have first tried to deliver to the wrong address (I was at home), attempted to deliver to the correct address today (wasn't home), and despite logging a case with them are "returning to sender". Can you help?

@Tracy52468806 Hi there 👋 We apologise in the delay in getting back to you, we have been experiencing a high level of contact currently, are you able to DM us your ticket number and we can chase this up for you ☺️

@NextbaseUK Wow, 20 days waiting for a response! Almost as bad as your Nextbase kits! @TradeStandards

@BenMyatt74 Hi there 👋 We apologise if this issues is unresolved, are you able to DM your ticket number and we can chase this up for you ☺️

@NextbaseUK Tried that, standard scripted responses but no solutions.

So @NextbaseUK for black Friday are you going to buy back the mis-sold and totally useless iQ series of dashcams so we can buy something that a. Reliably Records incidents b. Can download incidents off when they do get recorded?