Nigel Risner Chief Zookeeper

Time to stop all that monkeying around! If you haven't ordered your copy yet, click here! Every copy of the book ordered before December 3rd will have access to a free 30 minute webinar with yours truly! ow.ly/Wtob50x1aHt

@MikeFozOxford Thanks so much. Glad you enjoyed it

@Nigelrisner just brilliant today at the National Entrepreneurs Convention Engaging and full of value 🙏

When you don’t give the right information 🐘style, is that right @sophwebs @Nigelrisner ? 😁

The P in IMPACT @Nigelrisner is ‘Passionate’ important to have passion in what we come to work for. In doing so we create #joyatwork and how we put smiles on everyone’s faces no matter what they do or what we want them to do.😊 #laughterallround #responsive

@British_Airways Look at your records. You will find all my details. Gold member 20 yrs. but you just don’t care

@Nigelrisner So we can take a look, please provide us with: • Your full name • 8 digit Customer Relations reference and two of the following: •Email address used •Full address, including postcode •Telephone number Karen

@British_Airways are you ever going to give me my Avios points as per your cabin director for the disastrous flight I had from Miami to Lhr I’ve written I’ve spoken and yet nothing What’s happening?

@British_Airways You have had this information 10 times It’s ridiculous you don’t honour your promises

So looking forward to welcoming @Nigelrisner to @KingsCollegeNHS HarrisBirthRight soon. Learning the power of effective communication in leadership. #IMPACT 😊 leadership expert, dynamic and engaging.

So you tell me @British_Airways that you will give me 140,000 Avios air miles due to the terrible flight I had from Miami to Lhr last Sunday. But they have not appeared Again you are letting me down

@British_Airways And when I do that. You don’t respond. It’s just an automated response That’s even worse Please remember who pays the salaries It’s the customer

@Nigelrisner We're not a live chat service, I apologise for my delay in getting back to you. If there's anything we can help you with, do send us a DM. Siobhan twitter.com/messages/compo…

Why why do @British_Airways have brilliant staff but a shite product You knew the seat and entertainment wasn’t working Your senior crew member was told it was Miami to lhr bus class Don’t waste your money 140k Avios to say sorry not enough And I have to work tomorrow

@British_Airways And no reply. What a surprise

@Nigelrisner We're very sorry to hear this, Nigel. You can raise a complaint with our Customer Relations team here: ba.com/complaints Siobhan

@British_Airways Miami to Lhr Left at 5pm local time Issues raised about my seat They all knew it was unfit But as per normal You just done care Thanks for ruining yet another flight

@British_Airways And you will do absolutely nothing with it Thankfully James your senior crew member will try and get me avios points Why can’t you admit you don’t care anymore Thanks for ruining our anniversary

@British_Airways Miami to Lhr Sunday 5 pm Your staff are great Your product is shite Your team knew the seat wasn’t working Your senior crew member was told it was fine They have apologised Seat / entertainment not working They are embarrassed especially for a gold member

@TheSumoGuy You might find Moses.

Greetings from the river Nile. It’s play time.

Amazing service on @AmericanAir @British_Airways could learn a lot from them Food great Drinks on tap Very helpful JFK to Miami 9 30 team lead by Jennifer Salmon

@British_Airways Still on the flight. Let’s hope the so called tea sandwiches don’t let you down

@Nigelrisner We’re delighted to hear you had a great flight, Nigel. We’re incredibly proud of our colleagues and crew, and are thrilled to hear you had a great experience! To thank one of our colleagues directly, please visit ba.com/thankyou - we hope to see you again soon! 🇬🇧✈ Corry

Great crew @British_Airways LHR to NYC Lead by Christine It makes such a difference when the crew are happy

Another amazing conference Thanks for letting me close your amazing day