RonB

@BoschHomeUS After weeks and weeks of attempting to get some help, I am going to track down the email for the president of Bosch US, and send him a direct email since your service department is incapable. I will post that on here for those having the same problems with Bosch service.

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@BoschHomeUS @CoinWatcher8 Your service department sucks, grow up and create an executive resolution number! #neverbuyBoschagain

@CoinWatcher8 Thanks for reaching out. We're sorry to hear you're having issues with your oven. Please contact our customer service team at 1-800-944-2904. If you have an ongoing case, please provide your case number. Thanks.

@BoschHomeUS We have a Maytag washer and dryer that still work well, with 25 years of service we are shopping for replacements. All our other appliances are Bosch. We’ve been chasing your service team for a month on a problem with our icemaker. We ca no longer consider Bosch for our laundry!

@BoschHomeUS Another day, another opportunity to do the right thing, and another day we never heard back from your “service team”. It’s pathetic that a “premium” brand like Bosch has such poor service. I’ll be sure to remember this the next time I replace an appliance or am asked for a recco

@RonB196 Hi, we understand your frustration and again, we apologize. As we are unable to resolve disputes over Social Media, we encourage all customers to connect with our service team in order to discuss cases. We look forward to answering any questions you may have.

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@BoschHomeUS Another day, another opportunity for @BoschHomeUS to assist a 4x customer with problems with their very unpleasant “customer service department”, and another day of being ghosted. Great way to manage the lifetime value of a customer, NOT!

@BoschHomeUS Another day goes by, and still no response from your “service” team Bosch. Despite calling them initially, I guess my situation was not considered a problem. Guess which brand I will NOT be considering when I replace my appliances? #terribleservice

@BoschHomeUS If you wanted to actually resolve this problem, you have my info from your service call to connect with me. So I have to assume that there no genuine interest in solving for my repair problem.

@BoschHomeUS Your response to poor service is so bad, that fraudsters troll your social media to try and get your customers to give them credentials to obtain refunds from your service calls.

@BoschHomeUS This is bullshit! The problem is your horrible “service team”! I will continue to post about my experience, because even if it won’t help me, it may help others.

@randomdudeda1 @BoschHomeUS Nice move, refer a customer to your customer care department that is not at all concerned about handling a problem! Horrible company!

@BoschHomeUS 2nd major plumbing failure in 3 yrs on a premium 500 Series fridge (filter leak, now dead ice maker—a known defect). Told we must wait 4-8 BUSINESS DAYS for a manager to call back? Unacceptable. Needs escalation today! Appt Ref: 2772100102

@BoschHomeUSA_US Thanks, just followed you. We LOVE Bosch, have built 4 kitchens with your appliances, love your design and technology. Been a super advocate for your product. I guess that’s why this treatment was a big ouch!

@RonB196 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

@BoschHomeUS Sadly, we tried to discuss our situation with your customer service team, they didn’t seem to be interested in working with us on any kind of reasonable accommodation. If you’d like to send me a direct message, I’m happy to provide my phone number if you’d like to help us?

@BoschHomeUS Here’s what customer service isn’t, after calling to discuss my experience, your representative was not helpful, when I asked that they escalate the problem I was told I would only get a response if they deemed my concern worthwhile.

@BoschHomeUS More detail on my “service call” yesterday. Despite your email, promising a call the night before or morning of the meeting. We received no call, had there been, he could’ve simply told me there was no replacement part. $244 to have a tech spent five minutes is outrageous!

@BoschHomeUS This is the same phone number for the people that were not helpful whatsoever, so I won’t be calling. Sadly, I just spent nearly $250 for a service call, the repairman was unable to secure a replacement part and advised your appliances don’t last as long as they use to.

@JackHardwoodXXX What is Imgur??

@JackHardwoodXXX What was the other platform you mentioned??

@JackHardwoodXXX Any other questions??