Route 101

Here's our latest blog exploring real-life case studies of AI and its impact on CX across retail, healthcare and utility sectors. hubs.li/Q02119GB0

Route 101 has been named as a supplier on Crown Commercial Service’s Network Services 3 framework. This highlights the company's commitment to delivering innovative communication and customer engagement services to businesses across the country... hubs.li/Q020FsSW0

Important factors to keep in mind when transforming your customer engagement hubs.li/Q01RVT-20

Achieve Consumer Duty Compliance & Fair Outcomes with AI Get NICE's eBook to: 🔹Handle vulnerable customers with fairness 🔹Use AI for compliance 🔹Spot vulnerabilities swiftly 🔹& much more Download now hubs.li/Q01RKmLq0

Discover the latest insights from Zendesk in their new whitepaper, " Consumers expect AI to radically transform service" Link: hubs.li/Q01Rj-fs0 Download the whitepaper now and unlock valuable insights. #CustomerService #AI #Trends2023

5 Considerations when planning for technology change in the contact centre - bridge IT & operations gaps, make effective decisions, foster collaboration & stay ahead hubs.li/Q01QQwDw0

Exciting news! We're thrilled to announce that we'll be sponsoring the Customer Engagement & Transformation Conference organised by Engage Customer. Register now and learn about the latest trends in customer engagement and transformation. hubs.li/Q01PtXXy0

🌊 Navigating the Technology Seascape 🚀 Download the exclusive research from the @CCMATALK produced with support from Route 101, compiling practical insights and knowledge gathered from CX Leaders. hubs.li/Q01MFh2f0 #digitaltransformation #customerexperience

Identifying the triggers of change for CX leaders hubs.li/Q01L6mny0

Head to page 338 of the latest edition of @OpenAccessGov magazine to read an article from our very own James Johns on "Adopting a Digital-First Approach in Public Services." Follow the link below to find out more hubs.li/Q01KYD8V0 #digitaltransformation #publicsector

Four key factors affecting agent experience hubs.li/Q01KtFTM0

Join us for an exclusive online seminar in partnership with @CCMATALK on "Navigating the Technology Seascape" on April 20th, 12-1pm. Discover how vendors and buyers can collaborate to maximize success. Register now! hubs.li/Q01JtLJy0 #contactcentres #technology #seminar

FCA Consumer Duty: How CX Technology Can Help Financial Services Firms hubs.li/Q01JtbYg0

Just 3 weeks to go until the Zendesk Agent Workspace switchover. If you haven't already made the switch, it may automatically switch over on 15th April. Speak to our team of experts if you need advice hubs.li/Q01HX1x40

Route 101 kick-off charity efforts with 5-a-side football tournament hubs.li/Q01HWrpQ0

James Johns, a CX Consultant at @Route101Ltd discusses scaling up a digital-first public sector approach to service #DigitalTransformation #PublicSector bit.ly/41SThMi

Meeting the challenge of change: 6 key takeaways for CX leaders hubs.li/Q01H1lRK0

CX Trends 2023: Understanding the power of customer sentiment hubs.li/Q01FP91s0

Don't miss out on tomorrow's @Zendesk's CX Trends 2023 virtual event. Get actionable insights relevant to your performance in 2023 and a deeper understanding of their recent report. Starts tomorrow (7/03/2023), from 10 am. Sign up here - hubs.li/Q01FqGF40

CX Trends 2023: Delivering Personalised, Contextual Experiences hubs.li/Q01C_fqD0