Tobi

An inside peek of life at Tobi! 👀 ⚡️Shop now on tobi.com⚡️

@rosetyrn So glad you liked them. Thank you for shopping with us

@SumpterSaphire FedEx has sent a notice that this package will be delivered today: Updated delivery: Wednesday, March 16, 2022 by end of day I am very sorry for the delay in delivery.

@SumpterSaphire I have filed a shipping inquiry with FedEx. I will let you what their response is.

@Danielle_Bell0 We have emailed for weeks. Your consistent complaint was the clothes did not fit, until you were told that you were getting store credit. Then they were damaged. If you would like I have the entire email chain.

@SumpterSaphire I am awaiting a response from FedEx, I called on the phone this morning. They are supposed to have an answer within 24 hours and call me back with it. You should hear from me within 24 hours. I am very sorry for the inconvenience.

@shitzoid Please allow us to explain our return policy to you! NOTE: All returns are credited via store credit. We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases.

@ShopTobi @RESISTTHECHEETO @themktgbee @adreamymelody @saint_vivi @shahlalxe @AliGoldber97 @sadafzgr @djpeachykeen @wanderlusterrr @shutup_meg26 @EmmaHBuckle @danielafinesse @abbyt133 @allison_schwiep @marlllleneeee @_thegreatkatsby @alexeasland @chhristelle @EmRedwood @saraallennn @verseau93 @jordlevy17 @anastasiamoore_ @Andreaduongg @v_sizzle @angeeee_b @TheRealEEL @payalravani @Melallyx3 @janinehall @serpmichele @Tayyz19 @jaydimez3 @kaitlynfail @tobiken

Hi Tobi babes! Tobi is currently in the process of moving to a new and improved facility! We're so sorry if this has impacted any orders & we are working hard to get back to all of our customers! Rest assured we want this transition to go smoothly as possible <3

@shitzoid Please allow us to explain our return policy to you! NOTE: All returns are credited via store credit. We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases

@AliGoldber97 @ShopTobi Refund order 7756110 while you’re at it in the original payment form and not store credit only

@giaoliv We are not ignoring you, By all means please reply to our emails to you requesting your order number

@ShopTobi SOOOOO UNACCEPTABLE FOR YOU TO IGNORE YOUR CUSTOMERS.

@giaoliv We can do anything unless you the order number via email like we requested.

@ShopTobi Since you guys keep ignoring my emails and DM's about my return and the fact that you guys have yet to refund me after nearly 2 months I thought I'd take it to Twitter to get an answer @ShopTobi GIVE ME MY REFUND - YOU ALREADY RECEIVED MY RETURN!!!

@ABAtweetin Please send me your order number and I will send the return label to you. I am sorry for the inconvenience.

angry at @ShopTobi bc you’re supposed to have 10 days from the delivery date....I hop online to print a return label AND THE WEBSITE SAYS IM NOT APPLICABLE.

@SalsaSisterss Can you please provide your order number

@ShopTobi Same my order still has not came yet and the dates about the tracking are all over the place 😣

@RESISTTHECHEETO Please verify your order number

@amormistre_ I apologize Pitney Bowes cannot seem to deliver on time. I am filing continuous requests and get back useless answers. Please believe my regret that we can not do anything about this issue. Please feel free to contact their customer support: solutions-newg@pb.com

@ShopTobi What is up with your shipping? There are no updates on the issue, and no updates on my tracking for my order? You may run into a lot of disputes just saying!

@Mxdir We will file a claim for a lost package, please reply with your address and we will send the claim.

@ShopTobi So what's the solution if the parcel just remains stuck with Pitney Bowes? As much as this is allegedly PB's fault, the customer still needs their product or their money.

@ShopTobi hi team, I placed an order on the 1st of December and it hasn't even been recieved by USPS yet. I understand there are shipping delays, but 2 weeks to even have the parcel enter the USPS network is no good. Please assist?

@Mxdir I apologize that Pitney Bowes cannot seem to fulfill their obligation as a shipping company. I am filing continuous requests for updates and get back useless answers. Please believe my regret that we can not do anything about this issue.

@ShopTobi Hi team, I've done that for you.

@Mxdir I will send a shipping inquiry to the carrier to see what the delay is. Sorry for the inconvenience.

@Mxdir The package has been shipped: 12/1/2020420308059261292700501706645402SEAUTO-2IYWGSKI7UAGBOHSYKUYXAIn TransitBlythe, GA 30805 Event DateEvent TimeEvent DescriptionLocation 12/5/202003:00 AMDelivered to Partner FacilityGreenwood, IN 46143-9703

@Ginggervittis If you could tell us the problem, we might be able to assist you.

@Jayyyne @ShopTobi SAME! And I’m six hours away from it!!!!!

@kaitlynfail Can we please know why

I’m so annoyed with @ShopTobi shipping..