Sun Life

@JSoccerMagazine @SunLifeCA Hi there. Thank you. We have responded to your private message. Take care and stay safe. ^SP

@Giz1205 Hi. Thanks for following up and we apologize for the inconvenience. We have responded to your private message. If there is anything we can help with, please let us know! Have a great day! ^KP

@SunLife My experience today

Today @SunLife reported our Q2 2022 financial results. This quarter saw new product offerings and strategic partnerships, focused on helping our Clients achieve lifetime financial security and live healthier lives. Learn more about our results here: ow.ly/ZzHU50Kbatg

@Giz1205 Hi Giz. We are sorry to hear this and apologize for the inconvenience. We have responded to your private message. Have a nice day. ^KP

@SunLife What is the best way to obtains service from you @SunLife 3 hours waiting on the phone last week. 3 hours waiting on the chat services today, and before someone answering me, the chat crashed. It a total disrespect for your customers.

@m_belenky Hi Megan, you can upload estimates on the website. Select 'submit a claim' from the home page and then locate the horizontal menu at the top of the page and select "CLAIMS." On the CLAIM menu, select "SUBMIT DOCUMENTS," Choose "ESTIMATES" and then "continue." Take care. ^SP

Happy New Year @SunLife! I’m still waiting, weeks later for a response to how I submit a pre-authorization request? I’m unable to do so on the app. Help!

@Leigh_Christie Hi there, the proof of claim period will appear in the coverage information section of your member site. Select 'medical coverage' and pick a benefit. The deadline will be at the bottom of the page. Take care. ^SP

@SunLife I can't find the claim date limitations anywhere on your website. What's the latest I can submit a claim?

@villyroxx Hi there, thanks for reaching out. If the option is not available, please call us at 1-800-361-6212 any business day between 8 a.m. and 8 p.m. ET. Thank you. ^SP

Hello @SunLife none of the options are clickable… how can I reset my password?

@figmentsofjune @PunksRant Hi Ruchi, thanks for reaching out. If you have not yet been able to reach our Client Care Center, please send a DM with your full name, date of birth and a phone number and we will be happy to investigate further. Take care. ^SP

@SunLife What’s the point of taking your insurance when you won’t reimburse us for my son’s yearly checkup? No answer on rejection. We keep reapplying with all docs but they keep rejecting. Its a basic yearly checkup within limit. Why? cc @PunksRant

@aajuooti Hi Farhad, we apologize for this frustration and that we have let you down. If willing, please send us a DM with the member's name, date of birth and phone number and we will escalate your messages to our management team. Take care. ^SP

@SunLife 2/2 I called down ur office on numerous occasions, left voice messages as none of my calls were attended, emailed on dozens of times but none of them attracted any response. I am going through a challenging phase of my life due to a medical issue so pls stop playing with me

@jackiehowarthco Hi Jackie, we apologize for this frustration and that we have let you down. If willing, please send us a DM with your spouse's name, date of birth and phone number and we will escalate your messages to our management team. Take care. ^SP

@SunLife my hubby been trying for a week to get some money out of his investments almost impossible to talk to staff who know anything.

@_sashamonteiro Hi Sasha, we apologize for this frustration and that we have let you down. If willing, please send us a DM with your name, date of birth and phone number and we will escalate your messages to our management team. Take care. ^SP

@SunLife continues to deny me the right to speak to a supervisor. 😡 #sunlifeinsurance #worstinsurance

@DaveIReese Hi Reesey we’re sorry for the long waits when calling. If you send us a DM with you name, DOB, and phone number we can escalate your concerns. Please let us know if we can help with anything else. Thank you. ^DV

@SunLife @WesternU Does anyone know how to get a hold of a pension fund representative at Sunlife? It seems like an impossible task.

@Balpree56387060 Hi Balpreet, thanks for reaching out. For claim information, we can assist you further using our secure messaging feature on the member site or by telephone at 1-800-361-6212 any business day between 8 a.m. and 8 p.m. ET. Thank you. ^SP

@SunLife hello dear, I need make an inquiry about my recent claim.

@SueTyler1313 Hi Sue we’re sorry for the poor experience. If you send us a DM with you name and date of birth, along with a phone number, we can escalate your concerns. Thank you. ^DV

@KatieRLever Hi Katie, we can be reached at 800-9876-5470. You would dial the international access codes applicable to your location prior to dialing the toll-free number. The local number is 416-753-4300. We are open any business day between 8 a.m. and 8 p.m. ET. Thank you. ^SP

@SunLife I need to contact you, the number I’ve been given is 18667338612, which is a Canadian based number. Do you have a English version of this one ?

@DJToronto_ @SunLifeCA Hi David, we would be happy to contact one of our partners to confirm the answer and arrange for someone to call you back within the next 2 business days with this information. Please send us a DM with your contact information to initiate this request. Take care. ^SP

@RedSalemShop Hi there, you can send a secure message via your member site for any questions about coverage and claims. For any other questions, you can send a message to askus@sunlife.com. Thank you. ^SP

@SunLife How do I email Sunlife. I don’t want to call and wait on hold forever. There must be an email but I can’t seem to find it. Found live chat but I was number 75 in the cue, don’t have time to wait.

@Mikemmarchand Hi Michael we’re sorry for the poor experience. If you send us a DM with details for your account, along with a phone number, we can escalate your concerns. Thank you. ^DV

@SunLife is sun life trying to steal money from me? I have been blocked by your customer service # so I cannot tell sun life to cancel automatic withdrawals from my credit union account. Do I need to call the police or a lawyer?

@Mikemmarchand Hi Michael. We’re sorry for the negative experience. Kindly send us a DM with your policy and certificate numbers and a phone number/email. We would be glad to have someone reach out to discuss any concerns. Take care. ^SP

@lghandi Hi Lalitta, it sounds like you’ve have a poor experience and we would like to help. If willing please send us details via DM and we can have your case investigated further. Thank you. ^SP

@rnistuk Hi Rich we’re sorry for the e-mails. If you send us a DM with details for your file we can investigate further. Thank you. ^DV

@SunLife how do I get off your spam list? I've not been a customer of yours in years, and after unsubscribing from every one of your emails I still get your spam. Why won't you honour unsubscribe requests?