The Body Shop Canada

@Yolada_ Additionally, we pride ourselves on the quality of our products and our safety record, so you can enjoy The Body Shop products with confidence, however all our products are safe to be used for everyone above the age of three! 💞

@TheBodyShopCA Pls when is the pears blend coming back in stores? I have used this for my infant steadily amongst other BodyShop products & I fear it's never coming back. Pray tell... #vegan #bodyshop #bathblend #showercream #bodybutter @TheBodyShop @TheBodyShopUK @TheBodyShopUS

@Yolada_ Hi Yolada! 🤗️ Currently, our Pear Bath Blend is not available, however there's always a chance to see it back on our shelves in the future. 💜

@tatterededge Hi Lelainia, thanks for bringing this to our attention. We're sorry to hear about the negative experience you had during your recent store visit. We are committed to providing excellent customer service and we apologize for falling short of your expectations in this instance! 💗

@TheBodyShopCA ….in a way which let me know she could have cared less. All it did was irritate me. I had excellent service in numerous shops I visited in the mall. Im a pretty forgiving person, but being treated like I was invisible in your store twice yesterday was very rude.

@charmedchickJG Hi Jennifer, we're sorry to hear that you had such experience with our product, would you be so kind to contact us in private and providing us with some details, and we will be more than happy to look into this for you. We look forward to hearing from you. 💚

@TheBodyShopCA I just had my order delivered this week, I was shocked and disappointed that the Almond body butter was rancid. Please check all batches for better quality! UPC 5 028197 973643

@CherryDingDong We are sorry to hear our soaps are not your new favorite. 😔️ Feedback from our consumers is very important to us and we appreciate you sharing your experience. We thank you for giving these products a try as we will be passing on your comments to others in our team. 💚

@TheBodyShopCA Super disappointed and confused as to why your glycerin soaps now contain shea butter? I’ve bought them for decades. As someone with oily skin it’s so hard to find products without pore clogging ingredients.

@ElenaMikhailova Hi Dr. Elena, thanks for reaching out, we're happy to inform you that we are still providing our loyalty members with birthday rewards on their birthday. For more details you can check our website, or you can go to any of your local The Body Shop store. 💚️

@TheBodyShopCA Do you still have a FREE birthday gift?

@TarahLianne Hi Tarah! Our Tea Tree Skin Clearing Foaming Cleanser is currently unavailable, however there's always a chance to bring it back, and we're sure your comments will help in that. We suggest you to keep an eye on our website so you are notified as soon as there are some updates. 🤗

@TheBodyShopCA is it true that the Tea Tree Foaming Face Cleanser is being discontinued?

@meaghantalks Hi Meaghan! Our Aloe Calming Foaming Wash is currently unavailable but that might change in the future. Every comment counts, and we will let the team know that you would like to see it back! ❤

@Anndi07 Hi Anndi! We apologize for the inconvenience you've experienced while trying to make a purchase. We understand the importance of a seamless and positive shopping experience, and we regret falling short of your expectations on this occasion. We will forward your suggestion! ❤️

@TheBodyShopCA went shopping at your store but forgot my membership card @ home&when staff entered my phone# & email they couldn’t find me so I left without buying. Yours is the ONLY membership card I have that doesn’t support Apple Wallet yet. Please catch up with the times. 👎🏻

@LuisaFo06756316 Hi Luisa! We're truly sorry to hear about your frustrating experience! If you like, please send us a private message, and we will be more than happy to assist you with the issue! 💚

@catsa_gc @TheBodyShopCA

Packing for your next trip? Visit our website for helpful tips on packing your carry-on and checked baggage. ow.ly/KbWK50LuyG0

@emeraldphoenix Hi Courtney! We would like to thank you for your interest in our Return Recycle Repeat program. We don't have any information when the program will be back but we will definitely forward your interest to the relevant team. 💚

@TheBodyShopCA Are you accepting returns of empty containers in your stores again?

@asmasyed99 Hi Asma! We are very sorry to hear this! Would you be so kind to DM us, so we can check everything for you? Hope to hear from you soon! ❤️

@TheBodyShopCA your online shipping service is not good . It takes a long time to get our order . Other companies also send orders through Canada Post, and within 3 days I get em but your shipment takes 2 weeks .. please inquire about it

@Kikiladouche Hi Kiara, thank you so much for your interest in our Oceanus Eau de Toilette! Rest assured your feedback will be forwarded to the product team, as listening to our customers is a key to success! We will certainly take this into consideration. Fingers crossed it returns! 😊

@TheBodyShopCA we've got a real problem. I only have a quarter bottle of Oceanus oil left. Yes I know you discontinued 5+ years ago. I've been holding onto it for a while. Gonna need you to bring that back please. Thanks.

@bukayo_ Hi Oluwabukayomi! 🤗 Currently, our Tea Tree In-Control Hydrator is not available. However, it should be back soon. We suggest you keep checking on the website regularly for any updates. 💞

Hey @TheBodyShopCA , why is the tea tree in-control hydrator no longer in stores and on your website???

@RMrockz This is a true trip down the memory lane and thank you for the reminder. Sadly, our Dewberry Perfume Oil is not available anymore. Every comment counts, and we have made sure this was forwarded to the appropriate team. There is a chance that it comes back in the future. 🤞 ❤️

@TheBodyShopCA can y'all bring back the dewberry oil plzzzzzz?

@itsKKR007 @TheBodyShopUK @TheBodyShopIND @TheBodyShopUS We are so sorry to hear this happened! Would you be so kind to contact us in private, we will be more than happy to help you out! ❤️

@TheBodyShopCA @TheBodyShop I had a terrible experience with TheBodyShop's ginger shampoo. It caused severe irritation and pain, but their customer service offered no compensation or apology. It's disappointing to see such disregard for customers and product quality. I won't buy.

@NaterieB We are so sorry to hear that, Naterie! Would you be so kind to contact us in private, we will be more than happy to help you out! ❤️

Hey @TheBodyShopCA since when do you put parfum/fragrance in things?! My hands are winter-dry; I grabbed a thing of avocado hand balm when I was in the other day without thinking I needed to smell it -it stinks! Can’t wear it without a headache.

@madnomadic We are sorry to hear you don't like the email, but we have to be considerate of people who don't feel comfortable receiving this emails for various reasons. 💕️

First communication I have ever received from the Body Shop regarding opting out of emails surrounding a specific event/holiday. Why is MOTHER a dirty word @TheBodyShopCA ?

@McGrathNancyA Hi Nancy, thank you for the kind words. We are delighted to hear you liked it. ❤️

The most progressive, non-annoying email I’ve received in my inbox in a long time! Thank you @TheBodyShopCA

@figmentsofjune Hi Ruchi, we are sorry to hear this is the case. We would like to assure you that this kind of feedback is taken very seriously. Unfortunately we can not find your dm, so we have sent you one, please check your dm. 💕 twitter.com/messages/compo…

@TheBodyShopCA how does one read expiry date on your products? I have a few but not sure whats the expiry date. They smell funny! Have sent you a dm with images.