TitleAdam

I am currently being scammed for $3,300 while using @StubHub @TeamStubHub for tickets. I bought my father (life-long Flyers fan) tickets to a SUITE for $3,300 for his birthday for Game Four this Saturday (tomorrow). The tickets were purchased Wednesday (prior to Game Three) and then subsequently transferred into my StubHub account, added to my apple wallet and available in Ticketmaster app (I have screen recordings of everything). After the Flyers won game 3, tickets for Saturday in the same suite as mine skyrocketed to $2,000 a piece (I bought ours for $1,000 each). I immediately knew what was going to happen next. I got a notification Thursday afternoon saying my tickets had been added to a new apple wallet. The seller had transferred the tickets out of my possession to presumably re-sell them for more. I have now lost access to my tickets via StubHub, TicketMaster AND apple wallet. In calling customer support, they confirmed the seller had transferred the tickets back and told me they have given the seller 24 hours to return the tickets. The problem? The game is in 26 hours. I’m supposed to wait 24 hours to see if the person who scams me gives me my tickets back? I was told this is a “protocol” and they cannot break the protocol. They also added that we would get comparable tickets or a refund within 24-48 hours if the tickets were never transferred back. The seller is on the west coast, which puts this time frame AFTER the game starts. Again, this was described as a protocol that cannot be broken. I asked if we could just fast track the comparable ticket protocol and get new seats now instead of waiting to see if the person who scammed us gives our tickets back in 24 hours, in which again I was told isn’t possible because of the protocol. The most likely outcome of resolution based off StubHubs’ protocol is going to be waiting 24 hours to see if the person who scammed me for $3,300 gives me the tickets back (which probably won’t happen as the tickets most likely have been already re-sold) and then given their protocol timeframe, we will only be able to get a refund as the game will have already started, so we cannot get comparable tickets. I tried reaching out via DMs and replies in which they HID my reply under their post (see screenshot). I am beyond disappointed in the way this situation is being handled. I hope this can be resolved and my parents can enjoy a @NHLFlyers playoff game.