Ultra Support

Hey there! Very sorry to hear that you're having issues with this. I've looked into this and I can see that we have responded to your inquiry on the 25th, requesting more information in order to investigate this further. Could you please see if our response has gone into your spam folder by chance?

@Ultra4Life_ @ultra_io this seems to be the issue.but only for paid games, free ones work smoothly. wrote on 25th for the first time and this wednesday again...no response

👀 The web version of the @ultra_io client should be arriving soon, as we can see with the recent additions that have appeared on the platform for downloading the $UOS Chrome extension wallet and for downloading ULTRA directly from a web browser! 🔥

[Maintenance complete] We have finished performing updates on our Ultra Wallet extension and it is now active again. Thank you for your patience!

[Maintenance] Please note that our Ultra Wallet chrome extension will be undergoing some maintenance and will be temporarily inaccessible. We will post an update as soon as this maintenance is complete.

@Fynocrypto @Ultra_platform Hey Fyno! Sorry about this issue, we'll be looking into it. Could you write to us at support@ultra.io to keep track of this? Thanks!

@Ultra_platform Hello i have some issue with this content, i can't launch it after installation I have this message when try to run the game

Enter a dark world and embark on a journey of revenge and mystery in Winter Ember🕵️‍♂️💥 Unleash your inner stealth master and resist the Greater Heaven, a tyrannical religious militant faction. Play Winter Ember NOW on Ultra Games: bit.ly/40LyrwT #GameOnUltra

@mico130384 @ultra_io @blowfishstudios @animocabrands Hi Chris! Sorry about that! We were informed that an update to the game build is coming within the next couple of days. In the mean time, please create an account via eskillz.info/register

@ultra_io @blowfishstudios @animocabrands You need to fix Eskillz game won't let you create an account pretty broken

We're teaming up with @BlowfishStudios to bring you a new batch of thrilling titles and expand our games catalog 🎮 Blowfish Studios, a subsidiary of @animocabrands, is an indie game studio focused on innovative games with captivating visuals and storylines. Learn more: bit.ly/41KSNaT

[Maintenance complete] The maintenance is complete and the Ultra client is accessible again! We hope you enjoy Ultra Games and if you have any feedback or issues, please do not hesitate to forward them to support@ultra.io

[Maintenance] Please note that in preparation for the launch of Ultra Games, the platform will be put under maintenance starting at 17:30 CET. Once the maintenance is complete, in order to access the games store, you will need to log out of your account, restart the Ultra client and log back in. We will post another update once the maintenance is complete!

[Issue resolved] We have resolved the issue that was causing delays with token swaps between Mainnet and ERC20 UOS. All of the pending swaps should now be processed. If yours still has not gone through, please reach out to us at support@ultra.io and provide us with the URL of the transaction for us to investigate this further.

@EADJACK Purchases through Simplex are currently unsupported in the states of Hawaii and New York. If you are located outside of these states and are still unable to complete your payment, please reach out to support@simplex.com so they could advise you accordingly!

@Ultraio_Support I am unable to purchase $UOS through Simplex on the Ultra Platform. Is it due to the state in the US that I live in or is this a @Visa issue?

[Investigating] We are looking into delays that some of our users may experience when performing token swaps between Mainnet and ERC20 UOS at the moment. Apologies for any inconvenience these delays may cause, we will post an update as soon as this is resolved.

[Client maintenance] Please note that the Ultra Client will be under maintenance for a bit while we are performing an update. Please follow status.ultra.io for updates!🙏

‼️ [Fake account] Please note that there is a fake Twitter account impersonating @ultra_io and offering users a prize of $5,000 USD to be won by connecting your wallet. This account is not affiliated with us in any way and we are currently not hosting any giveaways on our end.

‼️Some of our users may have received unsolicited messages from this account, with an invitation to participate in a contest. Please ignore these messages, as this account may have been compromised. We are investigating this with our security team at the moment.

[Investigating] We have identified an issue where some of our users will receive a Transaction Failed error message when trying to make a purchase via the Ultra client. We are currently investigating this and will post more updates on status.ultra.io!

[Client maintenance] The Ultra client will be under maintenance for a brief period of time while we are validating a few hotfixes. Please follow status.ultra.io for updates! 🙏

After launching the Uniq Marketplace, some of the Elemental Souls uniqs were displayed ahead of schedule and some people were able to purchase them ahead of time. We have now hidden the remaining Elemental Souls and they will be released in accordance with the initial schedule.

@RomainLepoutre @ultra_io You can use your credit card for first-hand purchases, however, second-hand purchases on the marketplace can only be made with UOS at the moment

@Ultraio_Support @ultra_io Could we Just get our payment card or we absolutly need to transfer uos before

[1/6] Hey folks! Since we are launching the Uniq Marketplace today, here are a few tips that we'd like to share with you (thread🧵)

@crypto476551309 @ultra_io If you participated in the beta, there should be no need for you to relogin. You will retain your access already!

@Ultraio_Support @ultra_io are we forced to disconnect, even for beta testers?

@0xWax_ @ultra_io Right now, the client is only available for Windows, however, you can still run it using a virtual machine similar to Parallels!

@Ultraio_Support @ultra_io Available on mac ?

[5/5] If you have any issues with using the Uniq Marketplace once it is live, do not hesitate to reach out to us at support@ultra.io!

[4/5] Keep in mind that some of the Uniqs that are going live today will have limited quantity. If you experience any purchase issues, please make sure that the Uniq you are trying to buy is still in stock.