Virgin Experience Days

@SueNoakes9 Hey, Thanks for dropping us a message! I can see it appears you had also reached out to us alongside this message and my colleague has picked up your query that way which I am super pleased to see!  But please of course do reach out if you need any further help. - Asenathi

@VirginExp I have signed up to a subscription for £9.99 by mistake when booking one of your experiences. Could I please arrange for a refund and for it to be cancelled please? I still want the experience.

@NatEvaJudeD Hey Nate, kindly DM us please. AS we would be able to assist you much better.

@VirginExp how do I use the free video gift message? I’m clicking on here but it won’t take me to it

@XCGM16 @driftlimits_ltd @MetroUK @TheSun I am sorry to hear that you didn't receive a response from us, if you can please send us a DM with your voucher details, and we will try to assist.

@driftlimits_ltd so bloody fcuking annoying booked a birthday surprise for my hubby and they cancelled the car i booked and no fcuking resposne so annoying, absolutely disgusting behaviour from @driftlimits_ltd #shame #driftlimits @MetroUK @TheSun similar with @VirginExp

@XCGM16 @driftlimits_ltd @MetroUK @TheSun Hey there, I am sorry to hear that the car you booked has been cancelled. Can you please send us a DM and we will get back in touch as soon as possible.

@kylemeakins69 Our deepest condolences to you and your family. Please DM us with your details and we will assist.

@VirginExp I've got tickets for abba voyage on Sunday. I booked via virgin experience days but unfortunate for extreme circles I need to change the date. Is that possible? A family member has passed

@FionaCa69359464 @VirginRed Hey Fiona, we would love to assist you. Please send us a DM and we will assist you as soon as possible.

@VirginRed @VirginExp How do I reach out for some help

Afternoon teas, wine tastings, flying lessons, stadium tours, and more! 🤩 Win a year of @VirginExp adventures in 2024. Enter this way 👉 virg.in/wVqD Ends 08.12.23. 18+ UK residents only. Exclusive to Virgin Red members. Terms apply.

@Jodw4e6 Hey Jo, I am so sorry that you did not receive your delivery information. Kindly DM us as we would be able to assist you much better.

@VirginExp Hi I ordered a red envelope for a skydive for tomorrow but do not have any tracking number despite paying £15 for next day

Wedding bells are ringing, love is in the air, and you’ve received a wedding invite but have no clue what to get the newlyweds 💒✨ Panic over. We're here to level up your gifting game 🎁🥰 Read on to get inspired: virginexperiencedays.co.uk/experience-blo… #VirginExperienceDays

@Itsmelauren421 Hey Lauren, I'm sorry to hear that you can't find your voucher. Please DM your details, and we will be able to check this out for you.

@VirginExp hello, I had a voucher sent to me the other month over email and now I can’t find it. Are you able to resend it please?

@Andy_Of_Oirc Hey Andy, we’re really sorry to hear this. Please send us a direct message with the details of the two transactions (dates and amounts), and we’ll look into this as a priority for you.

@Decaffee We are sorry to hear that you are not happy with the customer service you have received. Please do send us a DM and we will get back in touch.

@VirginExp I would recommend that no one book experiences through Virgin Experience Days. I have never had such poor customer service in my life, from any company. I am now being forced to escalate my issue (which has been ongoing since October) to the regulator.

Make the most of this extra day off and embrace the long weekend vibes!✨🥂 #virginexperiencedays #bankholiday

@Nath_2389 Hey Nathan, I am so sorry that you are having trouble exchanging your experience. Kindly DM us as we would be able to assist you much better.

Hi @VirginExp. I have a voucher that was £119. I need to exchange it for something else but every available experience comes to around £70 if purchased directly through the company. How does that work please?

@IVFBabyOnBoard Hey there, I am so sorry that you are having trouble with your gift card. Kindly DM us as we would be able to assist you much better.

Why the fuck not @VirginExp ?! #virginwankers #bransonisscum #EpsteinFiles

@amannufc Hey AP, I am so sorry that you did not have a good experience and for the disappointment this has caused. Kindly DM us as we would be able to assist you much better.

@VirginExp nice to see how you treat your customers. I had the most awful experience and was sold a deal which promised a meal at the shard, which wasn’t forthcoming. Ripped me off and told me I can’t even have a refund, what sort of service is this. I have very disappointed!

@Gort1964Mark Hey Mark, I am so sorry that you are having trouble booking your experience. Kindly DM us as we would be able to assist you much better.

@VirginExp having trouble booking abba voyage with a voucher I have any help would be great thanks

@Gort1964Mark Hey Mark, I am so sorry that you are having trouble booking your experience. Kindly DM us as we would be able to assist you much better.

@VirginExp Having trouble booking abba voyage any help please

@AnitaShellabear I am sorry that you have not received any response. We will respond to you shortly.

@VirginExp will anyone come back on what’s app / Facebook please

@merdode I am so sorry that you are having trouble with your voucher and gift card. Kindly DM us as we would be able to assist you.

@VirginExp Hi team Is there any way I can contact your head office, as I am going nowhere with an ongoing issue I am having with a voucher and subsequently a gift card?

@__abbierhodes I am sorry to hear you haven't received a response from our Email team, please DM us your details so we can assist you with this.

@BlindBlackBird1 We absolutely want all of our customers to feel supported and included. For any customers who require assistance over the phone, we can arrange a call back as soon as possible to help directly with bookings or queries. Please DM us with your name and phone number, and we’ll gi...

@VirginExp You've gone phoneless.. that's great, but doesn't help someone who's blind!!! Please provide a contact number so i can redeem my voucher or i will be requesting a refund!!!

@BlindBlackBird1 I am afraid we don't have a contact number, however you can DM us our details and we will be able to assist.