Waitrose & Partners

@jopage1962 Hi Jo, I'm sorry to hear that your friend was disappointed with the Haddock they purchased. We would ask that your friend gets in touch either via any social media platform they use or by reaching out here waitrose.com/ecom/help-info… Thanks. ^Karen

A friend bought this in @waitrose today. Not up to the standard she would expect. If the portions are going to be that small, then at least put them in an appropriately sized box!!

@give_bethankful I'm concerned to see this. So I can report it to our Technical team for investigation, please DM us your full name, address & email, also images showing the best before date & any codes around it. Please keep the piece of plastic too. Once we have your DM we'll follow up. ^Karen twitter.com/messages/compo…

@waitrose not sure who to send this to but we just opened a lamb moussaka and it had a solid piece of plastic in it. Might want to check out the factory it was made in.

@KathyMi25429227 Thanks for letting us know, Kathy & please do keep in touch if you need any further help. ^Karen

@waitrose Hi, I emailed your customer services and CEO...so no need for follow up here... Thnx

@waitrose APPALLING no service, delivery late, told 2 call 3 places Did so. Noone can help. No call from you. Need to leave for important appt, no delivery! Just out of hospital ...

@Liannephillips Hey Lianne, I'm really sorry to hear this. Please may I ask you to kindly DM me with your order number/receipt, along with your email address, phone number, contact address and branch this was purchased from. I'll be happy to look into this further for you. ^Kayleigh twitter.com/messages/compo…

Brought a packet of chicken from @waitrose in date but clearly off bag full of smelling odour and juices and chicken looking white

@lennymr2 Hey Lenny, I'm sorry to hear you don't like our new change. I'll certainly pass your feedback onto the relevant team. Thanks for sharing this with us. ^Kayleigh

@waitrose I don't like the change in msgs for deliveries. The txt confirming arrival in 15 mins & driver name was perfect. Now I have to keep looking at the tracking link. A real pain. Not a good change Waitrose 😪

@ARay37740 Hi Aarti! It’s best to chat with our Buckhurst Hill Welcome Desk. They’ll know of any branch plans, as these specific options you've mentioned aren't standard across our entire estate. They may be part of a trial being conducted by our Northwood branch. ^Tony

@waitrose when will Buckhurst Hill have coffee machines like Northwood with decaffeinated and alternative milk options please?

@TraversPeter Hi Peter, I've replied to your DM. ^Steph

@waitrose hi there. Your coffee machine in Keynsham, Bristol is out of use more than half the time my wife and I go there to shop. If you can’t fulfil free coffee to members, please provide vouchers for the cafe? Thanks

@KathyMi25429227 Hi Kathy, please can you kindly DM me with your order number, email and address details and any other references you have to allow us to look into this further . ^Carena. twitter.com/messages/compo…

@GarethOwens18 Good morning, Gareth. So we can provide specific training, can you kindly DM via the link I've included, with a copy of your receipt or MyWaitrose membership number please? ^Paul twitter.com/messages/compo…

@waitrose Must not have been relayed yet, once again several women in front of me, "Do you have a waitrose card" Get to my turn, "That's £7.85 please" "Here's my waitrose card" *cashier huffs as she has to go backwards on the till*

@waitrose Every time I go to your shop in Thatcham, no one ever asks me for my waitrose card, they may ask the four elderly ladies ahead of me but they get to me, don't ask, I wait until they ask for money then ask if I can scan my reward card and usually get greeted with a huff.

@lronaut Hi @lronaut, please can you DM us to confirm the barcode from the packaging and any other coding if still to hand, along with your full name, email and address details to allow us to report this for you correctly. If you have a receipt please send a picture. ^Carena. twitter.com/messages/compo…

@waitrose found a spider in #waitrose grapes @ShareThis

@Christo28907011 Hi Chris, thanks again for your feedback regarding the rewards. You can see further details here waitrose.com/ecom/help-info… if you wish to raise your concerns further. ^Karen

@waitrose Thanks Karen - Going back on your earlier point, I receive vouchers for non-vegan food as well - Waitrose need to up their game on this as the loyalty card is clearly of little use to customers who choose a cruelty free lifestyle. To make a more formal complaint what can I do?

@waitrose Hi - I have never bought a non-vegan product in all my years shopping at Waitrose, but have just received all butter scones as a “little treat”. It removes the incentive to try and get rewards if they may be useless to you? Can this be subbed for something else?

@Christo28907011 We do welcome your feedback, Chris & we will share this with the relevant teams internally for consideration in the future. ^Karen

@waitrose That’s such a shame - and feels unfair - Sainsburys for example always seem to tailor offers to my dietary needs. Clearly no point in making an effort to spend a little extra to get the treats if it will be likely I can’t use them.

@popupqueen Hi there, I've replied to your DM. ^Amy

@waitrose I have provided a screen shot of the payment on my daughters card

@waitrose I received these flowers last night from my teenage children as a Mothers day gift. I’m extremely disappointed sadly. They are already turning brown and very wilted. This is not what I would expect for £25! I’m not letting the children know as they would be upset.

@TheInfiniteKiss Hi there, I'm sorry to hear that you had an issue when you were shopping with us. It might be best to speak with a Partner in the branch so they can look into this further for you. ^Karen

@waitrose Is your policy really to lose a loyal customer who spends £100s a month over a £3.60 technical glitch? Your terminal beeped, cashier didn't provide a receipt & now your support (Ref: 18563464) say they "can't" refund me despite proof. Is this the "Waitrose Way" now? 🙄

@apusapus8 Hello Alex, I'm really sorry you missed out. Our offers are subject to availability. ^David

@waitrose You have offered me vouchers for Haddock Fishfingers for weeks now yet none have been available in Cheltenham store.I asked if the cod ones could replace then on the voucher but told no ?

@VenkatBalakumar Hello, Thanks for letting us know this. We're really sorry it happened. I'll share your feedback with our Transport team. Please DM us with where and when this happened roughly. ^David

@waitrose your driver was arrogant he could have parked the vehicle with way for one vehicle on the other side, but did not do that and even after seeing my car trying to get out, kept me waiting on my way to school drop.

@Janeyjingler Oh, no Janey, I'm so sorry to see the quality of your flowers, and for the disappointment caused, especially the flowers being a gift for a special day. So I can help and provide feedback, please DM your full name, email, where purchased and a copy of your gift receipt.^Danielle twitter.com/messages/compo…

@waitrose Fresh Mother’s Day flowers bought Saturday evening and given to me Sunday morning. Photo on Monday morning……☹️. Didn’t even last 24hrs!

@windgieindgie I'm sorry to see that Lena, and for any disappointment. Can you DM please, or ask the purchaser to DM with their full name, address, postcode, email and a copy of the receipt, and I'll be happy to look into this. ^Lynda. twitter.com/messages/compo…

@waitrose never had such terrible Mother’s Day flowers

@GarethOwens18 Hi Gareth, thanks for your reply. We've followed up with the branch again regarding this to ensure requests for everyone's Waitrose card when shopping. ^Neil