WeTransfer

No more pointless downloads 👏 👏 👏 With Previews, you can view files directly in WeTransfer, on any device. When sharing, choose between preview-only, download-only, or both. Previews are hot right now—there's already been 59M! Read more: bit.ly/WeTransfer-Pre…

@FranciTheGeek Hi! We can see that you received a reply on March 4. Could you please look for that email and follow the instructions outlined there? Thank you!

Hi @WeTransfer Following your request for a court order in relation to a cyberbullying investigation, the order was duly shared with your Law Enforcement team. Kindly confirm receipt and advise on the timeline for compliance and data disclosure.

@WeTransfer Your platform was used to execute a cyberbullying incident. I reached out 10 days ago with ticket number 2183042 but no response yet. Please assist. It’s urgent

@FranciTheGeek @FranciTheGeek You're most welcome, Francis 🙂️

@FranciTheGeek @FranciTheGeek

@FranciTheGeek Hi. We have received the email. Please wait until our colleagues get back to you. Our average response time is 48-72 hours. Thank you!

@FranciTheGeek Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at: help.wetransfer.com/hc/en-us/reque…? so we can better address your questions and concerns. Thanks!

@batchnotnormal Hi there! 👋🏻 We'd love to help! Please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests so we can better address your questions and concerns. Thanks!

@WeTransfer I’m having issues sending a couple small files via the web browser & I keep getting directed to download the app. Is this problem isolated to me or is an issue taking place causing this? I have never had any problems previously.

Keep tabs on your transfers 👁️‍ You can now get a detailed timeline of previews and downloads per recipient by sharing with Access control set to Tracked or Restricted. For a quick glance at how your transfer’s landing, open any transfer from your transfers list to see a running tally of total previews and downloads. No more “just checking in” pings or refreshing your inbox hoping for a reply. Transfer receipts are just a setting away. 💁‍♀️

@ChiluLemba I can see that you received a reply from our Support team on Monday. Please feel free to follow up with them and they'll be happy to assist.

@WeTransfer I've been for a month unsuccessfully trying to reach WeTransfer about my acc via support channels. I can't log into my acc. No replies to ticket yet I'm still being billed - and since I can't log into the account I can't cancel the subscription. Kindly intervene. Ticket #2196724

@ElSenorRafalito Hi! With a free account, you can complete up to 10 transfers and share up to 3GB-worth of files within a 30-day period. For transferring without limits, we have our Ultimate subscription plan.

@WeTransfer wtf do you mean now I can only send 3Go of files every 11 days AND in total 10 tranfer a month for the free version I was only usin it rarely because my coworker refuse to let me send them alternatives but now fuck you and fuck them I'm not paying 23 bucks a month !

@al_ghamdi87566 @justanswer As we already suggested, please provide this information in your Support ticket for further help. You can also send us a DM with your ticket number so that we can check the status of your ticket. Thank you.

@WeTransfer @justanswer What would be the cost of taking legal action regarding this theft, so they learn a lesson

@WeTransfer I subscribed to a 3-day free trial, after which the weekly subscription fee was supposed to be $10. However, I was shocked to receive a charge of $228, and this happened before the free trial even ended. I was informed that I must request a refund through Apple,

@al_ghamdi87566 @justanswer If you provide these details in your support ticket directly, our team will be happy to help you further. Please make sure to include this in a reply to an existing Support ticket, not a new one. Thanks!

@al_ghamdi87566 @justanswer We do not recommend submitting multiple support requests as it may significantly delay the resolution time. If you've already submitted a ticket, please make sure to reply to the first email you receive from us, and this will redirect your request to our Support team. Thank you!

@al_ghamdi87566 @justanswer Hi! We'll be happy to help you. Could you please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests so we can better address your questions and concerns. Thanks!

@RFGFotografie Hi! If you need any help, please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests so we can better address your questions and concerns. Thanks!

Because @Wetransfer isn't working as it should be and it's way to expensive now for my wallet. I have to end my subscription there. Searching for another method to deliver my work to people.

@iriszio Thank you, Iris! We'll be happy to speak to you via email to discuss your Enterprise package 😊

Hello @WeTransfer, do you guys have available or can custom create large high-level/high security accounts or package plans for enterprise to governance level use? :)

All the right tools in all the right places 🛠️ Last-minute checks? Forgotten what happened with an expired transfer? Easy fix. Your transfers now have a workshop of their own where you can check details, tweak settings, edit backgrounds, and preview files in one place. Select any transfer to start making the most of those tools. Unlike a real workshop, this one’s always tidy. ✨

@FranciTheGeek Hi! We've checked the ticket, and our colleagues already sent you a reply. Could you please check your inbox? Thank you!

@iriszio Hi Iris! 👋🏻 Could you please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests? We'll be happy to help you further. Thank you!

@franklinveaux Hi! Could you please submit a ticket to our Support team using the Contact Support form at we.tl/submitrequests and include the transfer link? We'll be happy to take a closer look into this. Thank you!

Hey @WeTransfer, there’s a malware gang distributing ransomware on your service. Your Help pages say “There’s a Report this transfer link available on every transfer.” Sorry, this is wrong. No Report link or button anywhere.

@M_Mujtaba1 Could you please send us a DM? We'll be happy to provide you with an email address you can use to contact us. Thank you!

@WeTransfer why aren't your services working in Pakistan?