Webcentral

@BuyWhiskyOnline Good Morning! Thanks for your feedback so far, would you mind if we reach out privately and open a ticket to get some further feedback, where we can improve your online portal? If there is any issues you have the moment, we can also take a look. -Sam, Customer Advocacy

Dear @WebcentralAU seriously your platform is just the worst user experience over and over lately. Can't checkout, your Chatwoot service is useless, can't update DNS records... what's happened last few years over there?

@smws_matt Hi Matt, thanks for reaching out! Your account was set as “Delegate,” limiting some features. We’ve fixed that and sent an email with more details. Our updates aim to improve performance and usability, and we’re here to keep your experience smooth. -Dyane, Customer Advocacy

@JonoHerrman Hi Jonathan, Thanks for reaching out, our senior tech team fixed the setup on your account. We shared the update in ticket WCG-ETX-436-51965. Please check the latest message and let us know if all's working. If you need anything else, we're here to help. -Dyane, Customer Advocacy

@WebcentralAU I had a legacy setup (ie I've been a loyal customer for years) and your UI systems have screwed up my emails and caused much inconvenience in my business. Your Live Chat agents have no idea. Ticket (WCG-ETX-436-51965)

Are you considering transferring to a different domain provider? Webcentral can deliver a seamless transition for your business thanks to our detail-oriented team, where you can experience the service of a trustworthy provider. webcentral.au/contact-us/ #domainregistration

@shutterbugs74 Hi Louise, Thank you for reaching out to us and your patience so far with the recent Legacy email issue. I have found your account and will reach out to you private to see where we can assist. -Sam, Customer Advocacy

@WebcentralAU I am beyond exasperated with our email situation. Had to migrate from the legacy email system to professional emails after major issues but it still doesn’t work!! I have been on and off phone calls and web chat for a week now and no one has sorted this issue out.

@tearfulxsoul @articulationapp Hello Kylah. 
I can share with you how to do it if your hosting plan is with Webcentral. Almost all hosting providers operate similarly (please visit: support.webcentral.au/docs/connect-y…). I can only share this as a guideline, but we suggest contacting your host provider. Have a great day.

@shiftrefresh Hi Lee! You can always contact us via live chat or phone for the quickest support or even requesting a password reset if there is trouble accessing your account. Please feel free to DM us your account reference or email so we can investigate. Sam, Customer Advoc

@WebcentralAU @GingerGorman @WebcentralAU I have not been able to log into my admin account to pay a domain renewal for over a week. The domain has now expired and my client website is down. How can I resolve this ASAP!?

So @WebcentralAU you've taken my website down, although Iv'e paid my bill! And I can't get anyone in Australia to talk to about this...

@swhillance Hey Sam, thank you for this feedback! That is an excellent point so thanks for bringing it to our attention. I've passed this onto our team and if we have any upcoming changes to the portal, we'll be sure to let you know! Thanks, Kaitlin

@WebcentralAU Cool. I'd suggest removing the edit button from the DNS management table if this is the preferred way, or just allowing delete like the rest of the DNS records.

There's no way to delete nameservers from their UI... @WebcentralAU Seriously guys what?

@GTsambourakis Thanks for reaching out! Our dedicated phone support is available 8 AM - 5 PM AEDT on 1300 638 734 and our live chat crew are available 24/7. We believe in the personal touch - our live chat team are all authentic humans ready to help sort your technical issues. Maria, Advocacy

@ByeKell Hi Kell, Sorry to hear that! We’d love to look into this for you. Please provide a domain name, account reference, or email address so we can locate your account and assist further. Thanks! – Kaitlin, Customer Advocacy

@WebcentralAU I have a domain with you guys, had it for 6 months and the email has worked for about a week … I’m reaching out one last time to try and escalate to management or I’m changing and asking for a refund

@terrorbiteagain Hi Grant Thank you for contacting about your emails, its never great to see them stop working! While it can be for a many reasons, like domain needing to be renewed or DNS, our 247 team can get to the bottom of it, let us know a case number so we can followup! -Sam, CustomerAdvoc

@WebcentralAU Don't do it! Support is a mystery if your emails suddenly stop working...

@prupil Hi Paul! Thank you for your reaching out and being security-minded, we can confirm there have been no security breaches on our systems. I have found your ticket and look forward to following up with you there, where we can communicate securely. -Sam, Customer Advoc.

@WebcentralAU you have a security breach. Our nameservers have been changed without our permission! Major headache.

@Fem_Kill_Joy Good Afternoon! Thank you for your patience so far, we are in the final stages of the maintenance. All your zones are still there and should be working, however I will reach out to to see if we can get something sorted just before we get things finalised. -Sam, Customer Advocacy

@WebcentralAU Day 6 still can't get to access our Domain Manager - when will this be up as we desperately need to access this. :( I am shocked at how long this is taking and concerned.

@BlackGeoff Good Afternoon, We are always here to support our customers, whether it be via a case, chat or call. We do take authenticating very seriously, we ask that you private message us your support case number or account reference. We can then followup with the team. -Sam, Cust. Advoc.

@WebcentralAU When are you people going to fucking help your Customer?

@JesseVenables Hi Jesse, Thank you for being so security-aware. There has definitely not been any security breach on our side. If you would like us to investigate anything within your account, please reach out to our care team or raise a ticket in your Console. All the best! -Sam, Cust. Advoc.

@WebcentralAU you guys had a data breach I need to know about?

@rishisamuel Hi Rishi, That's no good to hear, we would love to investigate what may have gone on with domain registration/transfer but couldn't find a support case or account. Thank you for this feedback, its a goal to always be improving the domain-management experience! -Sam Customer Adv.

First and last time (hopefully) using @WebcentralAU today, how can you be that bad with domain management?

@chris_r_v_s Hi Chris, thanks again for being so constructive! If you ever want to self-check, you can check the from-address, it should look like no-reply@webcentral.com.au or head to the Notifications tab in Console. You will see your latest emails there as well. -Sam, Customer Advocacy

@WebcentralAU It's not a case of "worried that any emails might not be from us" - there is no way to know that it is from you in the first place unless you click on something!! (or know how to figure it out safely). Just please do better next time.

@WebcentralAU do you really expect people to click on your price change notification email?

@thatstupidache @JesseVenables @netregistry Hiya Jay, Thank you for this feedback, we aim to update you as soon as possible when it comes to important things like price and domain names! Don't forget to log into the Console to check auto-renew status of your domains, or give us a ring. -Sam Customer Advocacy

@JesseVenables @WebcentralAU @netregistry Yea, same here. It's ridiculous

@WebcentralAU @netregistry doing their best to lose my business