Wix Help

@BeckyJo49906692 Hi Becky, we'd be happy to take a look at what is going on. Would you please send us a DM so we can follow up?

@WixHelp when I set up my website through Wix, someone helped me. She became the site owner and made me co-owner. A few weeks ago, I tried to cancel all my subscriptions through Wix. I am unable to cancel my premium plan. I have updated my payment plans as requested.

@Quamiss Hi there. If you’ve contacted our support team and have a ticket number, please share it with us via DM. We offer chat support directly here and would like to review your support request.

📍If u see this click Repost 🙌🏼🇿🇦 @Wix needs to take accountability! @Wix hiding from client who has written confirmation to exit their contract with refund Resorting to ghosting is pitiful. trstp.lt/X3To-erGcx

@Lchoor14 Hi LC, we'd be happy to take a look at what is going on. Would you please send us a DM so we can follow up on this?

My Wix editing portal has not been working for 2 days. I tried clearing the cache, going on incognito mode, and even tried on another computer, but still not working. What's causing the outages? #Wix #websites @Wix

@PeeZee_Director Hi there, if you find you are unable to transfer your domain away from Wix, you can still connect it to an external site following these steps >> support.wix.com/en/article/con…

@Wix I waited 2 months to transfer my domain bought with you to another provider just to learn that I need to wait another 2 months because the old email address the domain was registered with was a different backup email. No way to know before the "transfer away from Wix" button was enabled. That is fraudulent. Now Im paying 4 months for a domain I can't even use. Weird. Deceitful tactics.

@ProudArkansan Hi there, we'd be happy to take a look at what is going on. Would you please send us a DM so we can follow up on this?

@WixHelp My website editor is not working. Any status updates?

@MedeehaKhan Hi there, we'd be happy to take a look at what is going on. Would you please send us a DM so we can follow up on this?

@Wix double charged me from $200 something to $400 something, been on hold now for almost an hour after several transfers and nobody willing to explain or fix the double charge. Live chat and phone support-no one knows how to help or will offer to help.

@shawtbussh0rty Hi there. If you’ve contacted our support team and have a ticket number, please share it with us via DM. We would like to review your support request.

@Wix @WixHelp you all are scamming. I NEED MY REFUND. You send emails to two of my emails for my one account. You have my # and double the price of an auto renewal I tried to cancel and there was a log of it that is now deleted. Have a supervisor call me. Horrible company. SCAM!!

@Abusodenuncie Hey there, at the moment, we’re only providing support in English on this page. You can always share your concern here: wix.to/iZTuzNF or send us a DM in English and we’d be happy to assist.

@Wix Por favor alguém pode resolver, a uma semana não consigo me logar na minha conta. Já mandei msg no Instagram e ninguém respondeu... 😡 #wix #login #erro #wixlogin

@equidivine We didn't get any DM from you. Please share with us your domain and the ticket number and we will gladly follow up.

@WixHelp Yes and it’s been above the 5 days you told me to wait I’m losing all my business I’m not happy 😡

@WixHelp @Wix you have stopped me receiving orders so why am I being billed for website I cannot use? Iv lost thousands! And your team won’t resolve!

@AliciaGal7 Hey Alley. Thanks for sharing this. If you’d like to send us a DM with additional information about your experience and your domain, we would be glad to assist.

.@Wix extremely embarrassing for the WEBSITE company to have massive flaws in their website upgrade!!! You have destroyed my company website with your upgrade & your staff thinks it’s too much work to fix YOUR problem!! I actually pay for this service!! I’d like a supervisor plz

@Mansor0824 Hi Mansor, we've replied to your DM, please check your inbox when you have a moment.

@WixHelp leads are not working for our business all week, chat isn’t very helpful. No customer service line?

@Krishh23apr Hi there, it would be best to contact our billing team for assistance with this matter as they are best equipped to look into what is going on and how to resolve it. Please reach out to them here: wix.to/iZTuzNF

i have used 4 different bank' Debit card for trying to do payment but there are technical issue. please send me other option for payment @Wix @WixHelp

@charles_bakes Hi Charles, we'd be happy to take a look at what is going on. Would you please send us a DM so we may follow up on this?

@Wix Our nonprofit’s website was shut down without notice after yall mistakenly refunded our plan, a refund we never requested/authorized. You acknowledged the error, but still disconnected our site and refused to restore the original term. 501c3 are budget based. Please help.

@Krishh23apr Hi there! As we are unable to address billing matters on social, it would be best to contact our billing team for assistance with this. Please reach out to them here: wix.to/iZTuzNF

@Wix @WixHelp Please help

@andreimuntean0 Hi there! As we are unable to address billing matters on social, it would be best to contact our billing team for assistance with this. Please reach out to them here: wix.to/iZTuzNF

@WixHelp I need urgent help with a billing/ownership conflict. My client paid €181.50 (Invoice #1217962523) for a yearly plan on a duplicate site, but I’m blocked from transferring the active site to him due to a failed monthly charge error. Please DM so we can resolve this!

@LynchJosie66955 Hi there! We were previously experiencing an issue with our chat feature, but it has now been resolved. Please try contacting support again and let us know if you continue to have trouble.

@WixHelp @Wix I urgently need support recovering a Google Workspace linked to flowandgrowwell.com containing several years of business & client data. The support chat keeps failing with “Unable to send message due to technical issue”. I cannot reach a human agent. Please help

@swakay88 Hi there! We were previously experiencing an issue with our chat feature, but it has now been resolved. Please try contacting support again and let us know if you continue to have trouble.

@Wix Y'alls shit is broken...PLEASE fix your AI slop!!!! God I cant wait to move to @Shopify

@LynchJosie66955 Hi there! We were experiencing an issue with our chat feature earlier, but it’s now been resolved. Please try reaching out again, and feel free to let us know if you’re still running into any trouble.

Hi @WixHelp — your support chat keeps looping with a “technical difficulties” error and won’t connect me to a human agent (see screenshot). I urgently need help recovering a Google Workspace that contains several years of business data. Please DM me

@CuatroJones Hi there! We were experiencing an issue with our chat feature earlier, but it’s now been resolved. Please try reaching out again, and feel free to let us know if you’re still running into any trouble.

@WixHelp your bot is broken and has caused irreparable interruptions to my company operations today