Abby Hammer

WHY DOES CUSTOMER SUCCESS FEAR REVENUE? buff.ly/2HUBIFd #customer #success #CSM #product #business via @kiapuhm

Take a look at a scenario involving a bad fit customer and how we should handle this one of a kind churn monster - hubs.ly/H0h1qrn0 #customersuccess #churnmonster #fightchurn

We made it to the Sweet 16 in the @DC_Inno #TechMadnessDC! Help us move to the Elite Eight by giving @churnzero a vote today! americaninno.com/dc/dc-tech-mad…

My new article on Forbes outlining why customer #lifetimevalue is the new metric for successful leaders... #customersuccess #customercentricity #customerfirst #leadership #customerexpereince lnkd.in/eYSuH_j

How to Implement Proactive Customer Service (& Why You Should) bit.ly/2U1gmxr via @HubSpot @swethamaresan

We made it to the Sweet 16 in the @DC_Inno #TechMadnessDC ! Help us move to the Elite Eight by giving @churnzero a vote today!

Join ChurnZero as a Sales Engineer by @churnzero dlvr.it/R1MNfN

What’s customer success? We spoke with 7 Chicago tech companies to find out | Built In Chicago builtinchicago.org/2019/03/13/chi… via @BuiltInChicago

[Q&A] Understanding the Impact of Customer Retention and Customer Success Best Practices with @youmon & @rob_belcher from @SaaSCapital - hubs.ly/H0h6Pr30

How to Let Customers Know About a Price Increase (Without Making Them Mad) bit.ly/2UMYulZ via @HubSpot @swethamaresan

"If you’re a land-and-expand company, you should spend much more of your revenue on CS. Because CS will be driving a lot of incremental revenue." - @youmon/@churnzero #customersuccess #churn

What should CS leaders be focused on? @youmon of @churnzero shares the top 5 things evevy CS leader should prioritize and monitor on a daily basis:

"For growing companies, I see two major blindness with Customer Success Leaders. 1. They build a team of heroes, not contributors. 2. They can bee ill-informed of margin goals. As your company grows, you need to make sure everyone is properly contributing." - @youmon/@churnzero