Academy Sports + Outdoors

@11B2P_4_lyfe Hello Rich, we're so sorry to hear about the store experience with a soiled garment purchased at our store. Please send a direct message with the store location & the receipt for investigation. Or contact Customer Care at 888-922-2336 or customerservice@academy.com.

Soooo…@Academy has been one of my go-to places for decades, but after today, wow. I took my My 80 year old mother, who, by the way, is legally blind to return two dresses that she bought on Saturday and didn’t see that one had a small stain on the collar. She tried to return it, and not only would they not take it back because of THEIR OWN stain, but treated her like some kind of cheat and absolutely humiliated her. Not the kind of treatment I’d expect from a place where I spend $5-10k a year between my own stuff and client gifts. I’ll be spending that elsewhere going forward.

@CarlisleJonesAL We understand your concern. Please be assured that we will look into this matter.

@Academy Yeah I’m not doing all that. Just going to let your Trussville, AL store rob me.

Hey @Academy letting yall know you have the dumbest fucking return policy every that steals money from your customers because you don’t have ways to make your text option receipts show up on your dumb fucking website

@CarlisleJonesAL If you're unable to DM us, you can email our Customer Care team at customerservice@academy.com. Thank you!

@Academy Hard to DM anyone when you aren’t verified so you’d have to message me first

@AdkinsDonna1 Hello! To sign up for promotions please visit ms.spr.ly/6010Q05Iw and sign up for myAcademy rewards. For current promotions visit: ms.spr.ly/6011Q05Ib

@academy got any coupon codes I can use on my purchase? couponfollow.com/site/academy.c… via @couponfollow

@ModernEzra Dear Mike Dunger, Please take a moment and complete our online survey by clicking on the following link: ms.spr.ly/6001QIe95. We look forward to your feedback. To unsubscribe please click this link: ms.spr.ly/6002QIe9g

@Academy That's good, but why was it removed from the app? It makes absolutely no sense.

@Academy on your app, where did y'all hide the "pay your bill" tab?? I cannot find it anywhere, but I've been using it in the past. I'm not paying late fees because your programmers decided to improve what was working.

@ModernEzra We will be sure to share your feedback with the appropriate team. Thank you

@SharonSmituu Hi Sharon, we’re sorry to hear about your experience. Academy must follow all laws and verification requirements for firearm purchases, and we want to ensure everything was handled appropriately. Please send us a DM with your order # and details so we can review and follow up.

@Academy THIS LADY TOLD ME AND ANOTHER GUY CANCEL THE ONLINE ORDER AND PAY FOR GUN INSIDE STORE SINCE ADDRESS DIDNT MATCH ID I TOLD HER I DIDNT HAVE A PROBLEM WITH THE WHITE BOYS SHE REFUSE TO SELL ME THE GUN TOLD ME I HAD TO GET ID WITH ADDRESS BUT SHE SOLD THE MAN HIS GUN

@MGF_Talent We are incredibly sorry to hear about this experience. This does not reflect our values. Please send us a Direct Message or contact us at customerservice@academy.com with more information, so we can look into this. Thank you.

@Academy PT-2 but that does NOT give anyone the right to make assumptions about our relationship or money . That comment was not only unprofessional, it was offensive, presumptuous, and completely out of line.How we choose to spend OUR money is nobody’s concern

@allthereyn Thank you for your reply and search information. We apologize that the details shown in google shopping did not provide sufficient information showing the priced were for an online only promotion. We've shared this with the appropriate team for further review.

@Academy Deal Days being online only without the webpage saying online only just cost me. Scam. Just when I was starting to visit more, I’ll go somewhere else. Stores should be leveraged, not used to take advantage of the customers to make a few more $$.

@allthereyn Thank you for letting us know about your experience. Were you searching for a particular item through a shopping site, just browsing on ms.spr.ly/6018Qv18E, or was this an ad you noted through social media?

@Academy Chrome on my phone. I’m not researching terms to make a quick purchase off a sponsored product on sale.

@AdamReizner Thanks for replying Adam. If you experience the difficulty again, please send over a screenshot and let us know which browser you use.

@Academy It's fixed by manually typing the https://www. Before the rest of the site. I don't get the browser messages now.

@Academy you might want to have your web team figure out why I'm getting security warnings and cannot access the site from three different browsers on an iPad, Android phone and a PC nor can I get the just updated app to connect without locking up. I want to buy some optics.

@Noodlephoto @Appalachiabees @jjreeves @TheAKGuy @kyballistics @AngryCops Dear Kevin Phillips, Please take a moment and complete our online survey by clicking on the following link: ms.spr.ly/6004QsjNQ. We look forward to your feedback. To unsubscribe please click this link: ms.spr.ly/6005QsjNv

Asked an @Academy employee about their firearm inventory. Was told they "don't carry assault weapons." The data says otherwise — they sell items in 6 of the top 10 FBI assault weapon categories, plus 6 military-issued sidearms. Can Academy clarify?

@Noodlephoto @Appalachiabees @jjreeves @TheAKGuy @kyballistics @AngryCops Hello Kevin, thank you for contacting us. We will review this with our team and provide an update accordingly. Thank you for your patience

@Gen39520 Hi there! Thanks for reaching out. We don’t have any coupon codes right now, but you can sign up for myAcademy Rewards for a welcome offer and future deals: ms.spr.ly/6014QiQei

@academy any coupon codes I can use on my purchase? couponfollow.com/site/academy.c… via @couponfollow

@Travis_Aaron1 We apologize for the delay in Waco today. We'd like to address this with the appropriate leadership. Please DM us or email us at customerservice@academy.com , so we can assist you further.

So I guess the @Academy in Waco only has three people that know how to work a register. Got a line halfway down an aisle and no one with a blue polo gives a shit.

@woodyfmartin Thank you for bringing this to our attention. We truly value your feedback and will use it to help us improve our service and the overall customer experience. We’re sorry for the frustration this caused and appreciate your patience.

That moment you call @Academy to confirm availability of an item but then get placed on hold long enough for you to drive to the store over 20 miles away check availability yourself while the people working just hanging out.. smh