ADT

@Samanthab130 Thank you for bringing this to our attention. We’d love to hear from you directly to address the situation. Can you DM us your account details? twitter.com/messages/compo…

@ADT I have called multiple times to get my bill reduce and all that has happened is that it goes up

@tuttsepopjones Hello. Thank you for reaching out. We greatly appreciate the feedback and suggestion!

@ADT guys for the love of God, please add a pay button on the myadt app for a better user experience, because every month I forget that it's the actual dollar amount I have to click in order to make a payment. Please 🙏🏾 It's such a small harmless fix.

@yoledsocialm2 Thank you for reaching out to us! You’ve reached out to ADT in the United States. We’re not affiliated with services outside the United States.

@ADT @Barricade24 Hace 3 meses que la alarma esta averiada y hemos escrito muchas veces y llamado a su empresa aquí en Barcelona y nadie ha venido. Empresa expuesta y ustedes cobrando cada mes y nosotros en riesgo. Contesta un robot al teléfono y nadie se responsabiliza de venir a reparar nada

.@ADT you have the worst customer service I’ve seen in a long time.

@PamelaW31986513 We're sorry to hear that. We take all customer feedback seriously and use it to improve our services. Can you DM us with your contact details so we can assist you directly? twitter.com/messages/compo…

@ADT So how far do we need to escalate this problem we have been having before ADT gets someone competent to fix it. They charged us for video services we never had. We had a tech walk thru our house to confirm. Now we're stuck because no one knows how to resolve. Ridiculous.

@Carita187 We're sorry to hear that. We take all customer feedback seriously and use it to improve our services. Can you DM us so we can assist you directly? twitter.com/messages/compo…

Dear @ADT , I recently had an install using Safestreets. The installer left with packaging that included keys to my Kwikset lock. Since then, I have contacted ADT, who gave me a dead number, and tried calling Safestep. The only published number is a sales number. Please advise on a number to reach safestep. Note: It has been nearly a week so Im sure the technician no longer has my keys and my $300 smart lock is now junk.

@katiemariecliff We appreciate your feedback and apologize for the negative experience. If you can send us a DM we would love to get in contact to resolve this.

@ADT I spent 2 hours talking to three different ADT staff members this morning. I’m told my account is finally cancelled. Of course, I was told that 3 months ago too. 3rd time’s the charm??

How to lose a customer in 10 words or less …. @ADT

@lpavone75 We appreciate your feedback and apologize for the negative experience. If you can send us a message we would love to get in contact to resolve this.

@ADT Who is working for whom here? By the way, can you recommend a good home security company that isn’t ADT? You can DM me. Not the other way around

@ADT has got to be the worst company to deal with! 13+years a customer and can’t even get a fucking upgrade to my system. 34 mins and counting waiting for someone to do something, yet when they thought I was a new customer, it took less than 2 minutes to get a live person

@lpavone75 Thank you for bringing this to our attention. We’d love to hear from you directly to address the situation. Can you DM us with more details?

@ADT I have now been on the phone OVER AN HOUR! All your people want to do is waste my time. Your company is proving they do NOT want to handle this

@Santana78979629 Hello. We apologize for the extended hold times that you're experiencing. Our team would be happy to answer any general questions you may have. Please DM us with additional information. Thank you. twitter.com/messages/compo…

@ADT 36 minutes on hold to manage a relocation is too long!!! Ridiculous!!!

ADT’s demonstration home brings modern home security to life. 🏠 Take a tour for a real-world look at how biometric access, smart cameras, and connected technology work together, plus a sneak peek at what to expect from ADT at CES. 👇 youtu.be/htTh_-hWeIc?si…

@dasforrest1 We appreciate your feedback and apologize for the negative experience. If you can send us a message with your name and address, we would love to get in contact to resolve this. twitter.com/messages/compo…

@ADT I can pm you because I lost my encryption code. I have talked to you a bit the past few days. I have only been a customer a few weeks. Friday night my internet was out a few hours and now my keypad has gone haywire

@ADT Can someone help me with a problem I have with ADT?

@AshleyOverton17 We appreciate your feedback and apologize for the negative experience. If you can send us a DM we would love to get in contact to resolve this.

@ADT @aheduhasied ⚠️ @ADT Do not take calls from ADT+. It is affiliated with ADT, and I was pressured into signing up for unnecessary service and a long-term contract that is difficult to exit. ADT representatives won’t help you and just put you on an endless loop of frustration.

@ADT i should really challenge one of yall up there in hq to a boxing match because why are y'all setting my family's fire alarm off at 9 at night when i got somewhere important to be tomorrow

@dasforrest1 Thank you for bringing this to our attention. We’d love to hear from you directly to address the situation. Can you DM us your account details? If you would like to call in you may call 800-238-2727 to speak to someone now.

@ADT Can you give me a phone number or website for tech support. I'm having a little issue with my desktop keypad

@Eleanoriggby Lamentamos escuchar eso. Nos tomamos muy en serio todos los comentarios de nuestros clientes y los utilizamos para mejorar nuestros servicios. ¿Podrías enviarnos un mensaje directo para que podamos asistirte directamente? twitter.com/messages/compo…

@ADT alguien que responda. Imposible contactarse.

@iclaandatrigo Lamentamos escuchar eso. Nos tomamos muy en serio todos los comentarios de nuestros clientes y los utilizamos para mejorar nuestros servicios. ¿Podrías enviarnos un mensaje directo para que podamos asistirte directamente? twitter.com/messages/compo…

@ADT mintiendo nadie vino a mi hogar, yo he Sido la que he llamado y todavía no tengo respuesta, ninguna solución esperando la llamada del supervisor más encima con mentiras tengo cámaras para comprobar que no vinieron

@MayoChayo Hello. Thank you for reaching out to us. We apologize as you have reached ADT US and we are not affiliated with ADT Mexico. Please reach out to @ADTEscucha

@Profeco @ADT depende de ustedes ? Tengo desde diciembre queriéndoles cancelar , les he mandado correos, les he hecho llamadas y hacen caso omiso. Ya les mandé todo lo que solicitan y se niegan a cancelar y siguen cobrando automáticamente mes a mes (el contrato ya venció)

@70Frenchy We're sorry to hear that. We take all customer feedback seriously and use it to improve our services. Can you DM us so we can assist you directly? twitter.com/messages/compo…

@ADT Nah. 20 months of paying $44 per month with no alarm no help crickets on the phone. Your guy is telling me the most he can do is refund me 1 month. Gtfo with that kind of customer service and he hung up when I told him i was not satisfied. I am canceling.

@ADT this is now the 3rd time your lifeshield partners promise to call me back + fail to do so. 2 x they had me on hold for 90+ minutes never to get to the phone, 3 x they said they d call back. My panel has not worked in 20+ months yet i pay monthly. I am cancelling my contract.