Boots

@itsemilyyyann Hi, Please reach out to us on either Instagram or Facebook. Thanks, Zain

@BootsUK I already do, but no option to DM. You will have to do it.

@BootsUK You have had my money on hold for a week now but cancelled my order! I have emailed and received no reply? Please can you advise.

@itsemilyyyann Hi, You will need to follow us before being able to DM. Thanks, Zain

@BootsUK I can’t?

@Batlov1066 Hi, Please drop us a DM. Thanks, Zain

@BootsUK Despite your extremely woke commercial last year, I’ve just tried asking for advice purchasing make up in one of your stores and got two funny looks. It doesn’t seem your advertising has filtered down to your stores.

@whodesignwho Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Please include your email address, full name, and order number. We need this to verify your details and access your account. Thanks, Noorsaint twitter.com/messages/compo…

UNBELIEVABLE. After promising a replacement for my ruined order @BootsUK just sent an automated email REJECTING my claim. Is this how you treat customers? Give a promise in public and a rejection in private? 🛑🆘 #BootsUK #CustomerService" 8th day - still waiting.

@ItsOnlyRash If a product isn’t included this week, it may return in a future Tuesday offer. You can view the current deals here: £10 Tuesday Offers: spkl.io/6012A4Iqm 3/3. Thanks, Ryan.

@BootsUK when does £10 Tuesday actually go live? This week and last, products already went out of stock and it wasn't even 9am yet! I highly doubt shoppers are up at 6am and selling them out 😒 can you please confirm and/or increase the quantity of products before they sell out?

@ItsOnlyRash The offer is available online only It runs from early Tuesday morning until midnight The selection changes weekly, so it’s worth checking back You’ll still earn Advantage Card points as usual 2/2

@ItsOnlyRash Hi there, Each Tuesday, a selection of health, beauty and wellness products is available online for £10 each, regardless of their usual price. It’s a simple way to save on everyday essentials or try something new. 1/1

@EmmaJonesGB Hi, Thanks for getting in touch. Please send us a DM with your full name and either your email address or your home address so we can process this request for you. Thanks, Samantha twitter.com/messages/compo…

@BootsUK I had a text to say my order would be arriving today and when i checked online with @RoyalMail I was told it was not possible to identify the delivery address. It will now be returned to the sender. How do I get my order please as need it asap and paid for delivery ?

@Gwendeth Hi Ash, we're very sorry to hear this. Can you please send our team an email at boots.customercare@boots.co.uk and we'll be able to investigate this further there? Thanks - Boots Opticians

@BootsUK I've got a bit of a bone to pick with you. I was initially called last week telling me I needed to book my eye test, I explained that I've moved over to a privately owned opticians and was informed I'd be taken off your call list (1/2)

@natalieldourado Hi Natalie, we're very sorry to hear this. Can you please send our team an email at boots.customercare@boots.co.uk and we'll be able to investigate this further there? Thanks - Boots Opticians

Plus, @BootsUK Dad went to glasses and did not give him an eye test to double his eyes are all okay. He has recently joined boots opticians. What bloody service are you providing? Mum said the service awful when getting eye tests done too.

@BootsUK So confusing with the glasses in Leicester on the high street. Especially helping my elderly parents to understand what are men's and women frames. Found everything mixed up and confusing for them.

@jul_uk Hi Julie, I’m sorry you missed out on the free gift, and I understand this can be disappointing. Free gifts are available while stocks last. While we aim to provide enough stock, some events can be more popular than expected, so availability can be limited. Thanks, Thomas

@BootsUK Spent £27 on L’Oréal at Boots today and the promo said you get a free mascara when you spend £15+. Got to the till and was told they’re “out of stock”… but the offer is still displayed everywhere. How is that allowed? #bootsuk #lorealparis #misleading

@_ViewFromHere Hi, If you require further assistance you can contact us over the phone. Please call our customer care team on one of the numbers below: *UK Contact Number:* 0345 070 8090 *ROI Contact Number:* 1800 719 824 Thanks, Robin

@BootsUK I'm not certain quite what you can look into Robin. Are you able to elaborate?

@_ViewFromHere Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Thanks, Robin twitter.com/messages/compo…

@BootsUK I don't have an account, popped in for something else, picked these up

@_ViewFromHere Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Please include your email address, full name, and date of birth. We need this to verify your details and access your account. Thanks, Robin twitter.com/messages/compo…

@BootsUK Unbelievable, talk about putting the 'Boot' in - Boots Customer Support have 'Liked' this/my post AND Followed me - seriously, what an absolute gang of clowns - take your business to other pharmacies - My post was sincere, they make a mockery of professionalism.

@purrfectsewing Hi, As the Online Doctor team is managed by a separate team, we’re unable to resolve Online Doctor queries directly. You can either send a secure message through your online account, available 24/7, or call them on 0203 318 3773. Thanks, Huw

@BootsUK really not impressed with your online doc service. Tried to collect a prescription twice from your store to be told they can’t obtain it! How do I get a refund and why are you selling things you don’t have!

@Motor_Mouth1 Hi, George, To help with your query, we’ll need the following: • Which specific offer code this was • Order number • Delivery or billing address • Contact number Thanks, Huw

@BootsUK I ordered an item from you with an offer code of next day delivery. I entered but it has not been applied and your website is not allowing me to contact you. Please help as I only ordered my item because I need it soon. Or I’ll have to order elsewhere and return yours

@Empress_Savage Hi, To help with your query, please DM us with the following: • Full name • Order number • Delivery or billing address • Contact number • Email address Thanks, Huw

@BootsUK care to respond to your DMs ?

@SarahDuggers Hi, Sarah, Please send us a DM so that we can look into this for you. Please include your full name, order number, full address and contact number; we need this to verify your details and access your account. Thanks, Huw

@BootsUK @BootsUK ……………..

God I am so furious with @BootsUK. I have been trying to place an order since the 28th OF MARCH and every single time it says it has failed internal validation checks, and once that happens you have to wait three days for it to clear. And then it happens again. I phoned them FIVE

@facesh1elds Hi, BootsHelp is our contact help account. Thanks, Harry

@BootsHelp Hello, is this a real account @BootsHelp ? Can you verify?

@BootsUK Why can't I DM you on here to resolve an issue?