Clearly.ca

@MarceloSdAraujo Thanks for taking the time to send it through (including the quote!) - we've just forwarded it on to our management team. -EB

@clearlyca Done. I’ll be waiting.

Very disappointed with @clearlyca . In September 16th, I went to the store in Vancouver (downtown) and I got a quote valid through October 16th. In September 28th I went back there decided to order my glasses, but they changed the prices 2 days before and my quote wasn’t valid.

@BrittChanel7 (In the event 'x' doesn't allow DMs, you can contact us via PM at facebook.com/clearly.ca )

@clearlyca What is going on 2ith your website? I haven't been able to log in for 3 days and any time I try to reset my password, I don't get the follow up email or I get it so late the temp password doesn't work.

@BrittChanel7 We're sorry to hear it! How frustrating - if you're still experiencing issues, just DM us with your email address on file so we can investigate further. -EB

@EdmondYoong Unfortunately X isn't allowing a PM here, but you could PM us at facebook.com/clearly.ca! -EB

@clearlyca Would be happy to DM you the order number, however I cannot start a DM with you. Could you send me a message and I’ll respond with the order number please?

@clearlyca frustrated that, while the customer service email apologizes for the problem, nothing is being done to help resolved a problem caused by Clearly. Very disappointed with my experience!

@fernandan We love to help you see Clearly (and all the better if we can surprise with some extra 'eye candy'!) -EB

I love that whenever I buy new contacts from @clearlyca, they send me candies too… Hahaha! 🍬✌🏻

@mark_rovet We're so sorry for the incredibly poor experience - we can see a manager has been in touch, but a wider review has also been launched in response. -EB

@clearlyca Your customer service is terrible. Why is it so hard to speak to manager after your agent accused my wife of falsifying her prescription?

Cue the colour. Pop a pattern. Show off a shape. The Mixtape Collection is now live -> clearly.ca/en-ca/glasses/… 📼

@AkshayA3104 We're so sorry to hear it, Akshay! That's an absolutely unacceptable time to wait for something so critical to daily life - it's a case we'll certainly want to flag for review if you'd like to provide your order number. -EB

Absolutely fed up with @clearlyca It took a ridiculous 2.5 months to deliver my contacts. Utter incompetence and disrespect for customers. Avoid them like the plague! #TerribleService #CustomerFail

@TheLadyFlash While we're glad to hear the glasses (and your eyes!) survived the fall, we hope the rest of you makes a speedy recovery! (Perhaps we ought to branch out into inadvertently protective clothing next. 😎 ) -EB

@chattiecrafter wow thank you so much for your feedback and your loyalty, we truly appreciate it! - CT

@clearlyca Thank you !! My entire family adores your glasses and service for 10 years now. Great prices and many options 👌

Today's glasses thank you clearly.ca 😊

@GreaterLegion If you aren't able to DM on X, you can also PM us at facebook.com/clearly.ca in reference to this comment along with a request for order history details. It looks like the Privacy and T&Cs pages are operational but let us know if that persists on your end! -EB

So today I called #clearly clearly.ca who make glasses for cheap in Canada. I told them I lost my glasses and needed a replacement right away. They asked for my order number which I gave them, and after a long hold time I was told: 1) my order was just over two years old I knew that 2) they could not look up my order because it was done on their old system Then how’d they know how old the order is… 3) They no longer had any details on my business. Ok, I’m time-lining this on #x so when they suffer a data breach I don’t expect to be inconvenienced. I’m also surprised that ANY business would treat customers so pathetically, so I don’t feel I should do any business with any company like this. In short, they cannot replace my lost glasses, but I’m suspicious now about their data retention practise. Try to look up the ‘terms and conditions’ and ‘privacy’ page to get an error. Yet you can buy online. Please do business with better companies that understand how to actually do business responsibly. Oh, and it appears they do not have a x account anymore. #woke much?

@GreaterLegion We're sorry for the poor experience! If you'd like to DM us with the email address you'd have on file from that older order, we should be able to create a ticket to have archived history pulled (as that agent should have!) -EB

@QuadCastCanada We're sorry to hear you've had what sounds like an awful experience - if you'd like to PM us at facebook.com/clearly.ca with your order number and more details, we'd love to investigate. -EB

@clearlyca Hey how about refunding your customer for defective glasses? How about sending refund cheques that don't bounce? Any posts about that out here?

@Customer1stCan1 We're concerned to hear it! If you'd like to PM us at facebook.com/clearly.ca with more information on the code you were entering and how many boxes of which type of contacts you had in cart, we'd love to investigate! -EB

So @clearlyca offers 20% off contacts, sends email with code valid until Apr 14, then it doesn't work!!! Misleading advertising or what?????

@JonBurkeWeb We're sorry to hear this! And we're here to help. We've replied to your PM on Facebook. -JS

@clearlyca when I click 'View Receipt' on the order details page it redirects to a blank page. I need a receipt to submit to my insurance. Are you aware this is broken? When do you plan on fixing it?

@allofeverything That doesn't seem right! Handling isn't included but the full shipping should be discounted! If you've placed the order, just DM us with your order number so we can ensure the remaining shipping amount is correctly applied! -EB

@Hig_Hop Shopping around makes sense, but we're always here for you when you're looking to see Clearly! 🤓 -EB

@AashayTripathi1 We're concerned to hear it - if X won't allow a DM, just PM us directly at facebook.com/clearly.ca with your order number and a reference to this tweet so we can ensure this is reviewed and addressed! -EB

@clearlyca, your customer service team has been unable to solve my concern for the past 3 weeks & counting. 1st, they did not provide me with the correct information, making me do numerous back-and-forths. 2nd, they do not check their emails & ask for the same info multiple times