cottages.com

@Rebel0014 Hi Nick, yes, you can send us a DM. Please include your booking details and query in your message, kind regards, Robyn

@cottagescom hi guys - can I dm you re a booking pls ?

@PyramidAmelia Hi Amelia, we are sorry to hear you have had issues getting in touch with us. Please send us a PM with your booking details and we can take a look for you, kind regards, Robyn

@cottagescom Impossible to contact on the phone. Talking to a bot who doesn’t understand is not customer service. Why have you not returned my deposit today as promised by your agent? Really poor service

@DArbusTree Hi there, I am sorry you have had difficulty contacting us, please DM us with your enquiry and we can look into this for you. Thanks, Violet

@cottagescom Are you still in business or just not interested in customer service? Cant get hold of a human being or an email for love nor money.

@SHustles70572 We are now following you so you should have the option to send us a DM. Please send this on at your earliest convenience so we are able to look at advising you further. Regards, Fiona

@cottagescom I can't seem to send a DM. Maybe I'm blocked.The reference number is in my tweet and if you check your system you will see a number of message to your customer service team

@cottagescom @blacksheephotel Booking ref 40462215 — booked 4 Jan, confirmed 11 Jan. Host confirmed Monday they won’t honour the stay. So why am I still waiting days for a refund while you “check”? They reply in 15 minutes. Refund my booking today.

@SHustles70572 @blacksheephotel Hi, thanks for reaching out although I'm sorry to hear of your frustration. Please can you you DM your booking details so that we are able to advise further? I'd also recommend 1/2

@Rebel0014 Hi Nick, thanks for reaching out. If you can please drop us a DM with further details including your booking reference number so that we are able to take a look at this for you. Many thanks, Fiona

@cottagescom hi guys - need to discuss a booking with you as slight issue

@bosicle17 Hi Bob, thanks for reaching out. We would recommend reaching out to our sales team on 0345 498 6900 and they will be happy to assist you with this. Kind regards, Fiona

@mollymandy471 Hi Amanda, we are sorry to hear you're having issues with the account. Please DM us your booking details so that we can take a look into this for you, kind regards, Robyn

@cottagescom I am trying to add a guest to my booking but the website won't allow me to do it.

@nemgardner Hi Naomi, we are sorry to hear of your disappointment, please send us a DM with your booking details if there is anything you would like assistance with, kind regards, Robyn

@cottagescom stayed at Morton Loft, Hathersage booked through Airbnb. Left a review and no response and bombarded by Bot messages. Not good. Other unhappy customers too

@rachelbucknall2 Hi Rachel, we are sorry to hear this, could you please send us a DM with your property details and we get you in touch with the relevant department, kind regards, Robyn

I have been an owner with @cottagescom for 20 years. I have not been paid since September. My bank details were changed by what I can only presume was a data breach. Not by me. They keep promising payment and not received. Is anyone else having same problems?

@billmul65 Hi, thanks for reaching out. We have checked and there aren't any issues with this, you should be able to search by destination. If you do need any help to check availability please drop us a DM with your requirements and we can take a look for you. Thanks, Fiona

@cottagescom Hi. Is there a problem with your destination search engine at the moment? No options for countries or areas currently coming up.

@woman4444 Hi, thanks for getting in touch to highlight this. Please could you drop us a DM with more information about the property this is in relation to so w are able to look into this. Many thanks, Fiona

@cottagescom how can you advertise a property as being wheelchair accessible when the bedrooms & bathrooms are upstairs??

@mollymandy47 We have now followed you so you should see the option to DM us, kind regards, Robyn

@cottagescom Hi Is there an option to DM ypu?

@cottagescom hi i am trying to add a pet to my booking but your customer chat and manage my booking are not working.

@Geluk125 Hi Gerald, I am sorry to hear this isn't working for you. Could you please DM your booking details so that we are able to take a look at this for you? Many thanks, Fiona

@cottagescom My activation link e mail doesn't work😡

@Gallowaygirl__ Hi Evelyn, we are following you now so you should be able to DM us, kind regards, Robyn

@cottagescom please may you follow me to enable me to message you? Many thanks, Evelyn

@Amy_Marie02 Hi Amy, that's good to hear! Don't hesitate to get in touch if there is anything else we can assist you with, kind regards, Robyn

@cottagescom Hello i spoke on the cottages chat online and it was all sorted Thankyou

@cottagescom I have a upcoming holiday next week but I’ve just recieved a direct email from the holiday home owner asking me to bank transfer them directly thr £400 security deposits ? Would this not be done through yourselves ?

@Amy_Marie02 Hi Amy, some owners hold security deposits themselves, but we're happy to check if this is the case you. Please send us a DM with your booking details or call our service team on 0345 498 6900, kind regards, Robyn