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@eMusicHelps

The official @eMusic Member Services Team. We are here to answer all your questions. For additional support email [email protected]

เข้าร่วม Mayıs 2011
3.7K กำลังติดตาม4.3K ผู้ติดตาม
eMusic
eMusic@eMusicHelps·
@choobanicus Can you send us private message with your account's email address in it?
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Ross
Ross@choobanicus·
Seeing a whole bunch of albums in my @eMusicHelps that now only have a single track. Did I only buy one, or have they been removed?
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eMusic
eMusic@eMusicHelps·
@JG_Ocala Sorry to hear that. However, I would like to stress there is no ploy at play here.
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eMusic
eMusic@eMusicHelps·
@JG_Ocala The loss of content of the past year at large is part of a larger discussion that that of the past 2 months.
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eMusic
eMusic@eMusicHelps·
@JG_Ocala It's not a ploy. It has slid due to temporary issues in getting it done but we still plan on getting this content back.
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eMusic
eMusic@eMusicHelps·
@datamase Can you send us a private message with your account's email address?
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Datamase
Datamase@datamase·
@eMusicHelps I was trying to buy some files yesterday to use up some credits, but was unable to log in using my normal credentials. I was just able to log in using the same cached credentials, but my credits rolled over this morning. What are my options at this point?
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eMusic
eMusic@eMusicHelps·
@jpspoons Can you send us a private message with your email address?
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J.P. Spoons
J.P. Spoons@jpspoons·
@emusichelps I've emailed as well - I've bought a 35-track kids' party album to play at my 3-year old's birthday party but the download has failed - urgent help required please!! Thank you!
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eMusic
eMusic@eMusicHelps·
@neonian1 We had a temporary issue that has since been resolved. Sorry about that. Check again now.
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eMusic
eMusic@eMusicHelps·
@monsieuraufoyer We had a temporary issue that has since been repaired. Check again now. Sorry for the inconvenience.
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eMusic
eMusic@eMusicHelps·
@Enjolra We had a temporary issue that has since been resolved. Check again now. Sorry for the inconvenience.
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eMusic
eMusic@eMusicHelps·
@marksalad We had a temporary issue that has since been repaired. Sorry for the inconvenience. Check again now.
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eMusic
eMusic@eMusicHelps·
@djrottenrobbie We had a temporary issue. Sorry about that. It has been repaired now. Check your wish list again.
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eMusic
eMusic@eMusicHelps·
@Kevlets We have repaired this issue. We apologize for this inconvenience.
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eMusic
eMusic@eMusicHelps·
@spoulin23 We are experiencing some lost content from Believe/TuneCore at the moment, but we are working to get it back this month.
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eMusic
eMusic@eMusicHelps·
@KyleShamorian Could you send us private message with your email address included?
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John D’oh!
John D’oh!@wojrants·
Well, @eMusicHelps That's it for me, 10yrs. Your product's become such pointless garbage that I can't convince myself anymore that it isn't at the point of abject failure. I almost can't find enough music that still exists on your service for me to use my last credits. #emusic
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eMusic
eMusic@eMusicHelps·
@jtoldfield I'm not well-versed enough in Psytrance to help, I'm afraid, but I've added $11.99 to your credit balance. Sorry.
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Jason Oldfield
Jason Oldfield@jtoldfield·
@eMusicHelps Can you recommend me any interesting Psytrance albums still on @emusic similar to the compilation album "Cryptozoology" from Cosmic Conspiracy Records which has sadly just disappeared before I could complete downloading after my credit refreshed 😢
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eMusic
eMusic@eMusicHelps·
@jailbait Apologies. We admit our search engine has issues. Shpongle is included in the overall (non-artist) search results, for the record
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eMusic
eMusic@eMusicHelps·
@wojrants Apologies. We have been organizing efforts to reacquire the music we've lost, but it will take time.
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eMusic
eMusic@eMusicHelps·
@sig_diego We had to remove some content temporarily, many apologies. It should go back up within the next week.
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eMusic
eMusic@eMusicHelps·
@simonmamos We had to pull some of our content temporarily, sorry about that. Should be back up within the next week.
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Simon Amos
Simon Amos@simonmamos·
@eMusicHelps three more record labels I buy music from disappeared from Emusic 🙄
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