Glenn Thayer, CMP

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Glenn Thayer, CMP

Glenn Thayer, CMP

@glennthayer

"The Voice of Meetings & Events" Host for Live and Televised Events | Voice Actor

United States เข้าร่วม Temmuz 2008
568 กำลังติดตาม1.1K ผู้ติดตาม
Glenn Thayer, CMP
Glenn Thayer, CMP@glennthayer·
@Zoom Thank you for your help. I got the support ticket via email. It's much appreciated.
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Zoom
Zoom@Zoom·
@glennthayer We apologize for the experience, Glenn. Could you please send us a DM with the email address associated with your account? We'd like to look into this. twitter.com/messages/compo…
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Glenn Thayer, CMP
Glenn Thayer, CMP@glennthayer·
@Zoom Chat told me, "There is no direct information available about resetting two-factor authentication (2FA) for Zoom account access in the provided content. However, you can set up two-factor authentication (2FA) to enhance your account security."
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Zoom
Zoom@Zoom·
Understood. Alternatively, could you please go to our contact page at support.zoom.us/hc/en-us/reque…, then select "Troubleshoot login issues" beneath the "Sign in" button. This will take you to the chatbot where we'll gather some information and provide options to help get you back into your account.
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Glenn Thayer, CMP
Glenn Thayer, CMP@glennthayer·
@Zoom I tried the chatbot yesterday for an hour and got nowhere, but frustrated. I will try it again.
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Glenn Thayer, CMP
Glenn Thayer, CMP@glennthayer·
The @axs customer experience is the worst. Queued for chat waited an hour. Queued again for another hour. Was asked for billing information not related to my question (red flag). Agent then closed the chat. Waited on hold via telephone for an hour, then the system disconnected.
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