Hilton

@tweetkumarsuraj We're sorry to hear about your disappointment, Suraj. We'd like to know more. Can you please send us a DM and share your experience? We'll watch for your message. -Natalie

@Hilton @HiltonHotels Worst and chaotic front desk who would be uncourteous and disrespectful! On personal grounds I had to stay with Hilton during midnight but Hilton Garden Inn refused to accept booking through Agoda and could not make a booking or price match! Horrific Exp!

Hi Joe, Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. At Hilton, our goal is to provide exceptional service and accommodations to every guest, and we deeply regret that we fell short in your case. Please send us a Dm so we can gather more information. Thanks. -Kensie

@Hilton @HiltonHotels so we are staying at the Hilton Garden In at Columbia Maryland. No guest services at all. No one at front desk for a while. One bath towel for four people. Come on now.

@denverthunter This is not the experience we want for you. Please send us a DM with your reservation details to assist you further. Thank you. -Rue

Awful, awful experience at @Hilton @HiltonHotels at your Hampton Inn in Norcross. Red stains on the floor and pillowcase. Offered to book another room after they told me nothing else was available post moving my room. Losing my repeat business.

Hi Mary, We’re so sorry to hear there was a communication issue, and we’d like to look into this further to assist you accordingly. When you have a moment, please send us a direct message with the reservation details and additional information regarding your concern. Thank you for bringing this matter to our attention. -Caro

@EmbassySuites @HiltonHotels @Hilton A rate differential is causing me to lose complete faith in your property in Saratoga Springs, NY, where your Director of Operations is showing a lack of care and consideration for an upcoming important event. 2 disconnected calls to Hilton.

@memphis_hayes Hello! We would like to hear more about this. Can you please DM us with the hotel location, your reservation details and your contact information? Thank you -Calvin

What’s the point of having a digital key for a hotel like @hilton if you need a physical key to turn on the master power inside the room?

Hello ~We're sorry to hear about this and appreciate you reaching out. Please DM us with your reservation details (confirmation number, full name, email, and phone), so we can look into this. If booked via a third party, include the booking source, hotel name, and arrival date. We’d like the opportunity to help make this right. Thank you. ~Cath

@HiltonHonors Expensive Items were taken from my room by your cleaning staff and confirmed by the GM that they were in fact taken. But Sam Logan of islandhospitality.com Says a crime was not committed. This is not a good look for @Hilton

Stayed at @Home2Suites in Woodland Hills California. Items stolen from my hotel room. GM admitted items removed from my room by housekeeping!Your franchisee refused to take accountability for theft!As a @HiltonHonors Member. This is disturbing. @HiltonHotels @HiltonNewsroom

So proud to write about @LandoNorris for the @TIME #TIME100 💖✨ Watching you take over the world with your talent, drive and heart has been so inspiring. You’re just getting started… 🏁💫 #Sliving bit.ly/4vwGiyP

@ParisHilton @LandoNorris @TIME So proud of you Landito!!! 🥹🧡

@PVandelinde Hello, Paula - I'm sorry to hear of the troubles... Please send us a direct message with the arrival date, name and location of the hotel, and the method used to book your stay, We'll be watching for your message ~Thank you for choosing Hilton ~Athena

@Hilton I'll never stay at any Hilton ever again. I made a reservation on Monday April 13th and had to cancel today April 15th and can't get any kind of refund whatsoever. I had to cancel due to health reasons, I'm dealing with cancer. Hilton isn't what it used to be!

@x_lishaf1 Have no fear, Hilton is here! 🫡 We’d love to help if you’re still needing a place to stay! Sending you a DM!🧡

@EmpressDiMalo Hello. We are concerned with your message. Please send us a DM with your stay details and let's review this further. Thank you for reaching out to Hilton. -Zon

@HiltonHelp Came to Tru by Hilton DFW Airport North for business (Underground Tree Studios) and left with injured shins + being told to vacate after confirming our stay. Not okay, Hilton. @Hilton @HiltonHotels

@BeautifullyMo We're sorry to hear this. So that we can discuss and document your feedback, please send us a DM with the details of your complaint. Thank you. -Mere

@thecajundude Hello there. Thanks for contacting Hilton! Please send us a DM with your reservation and account details. Please share any other details. Kind regards. -Katrina

If we have to keep coming down so the Cajuns keep winning, the @Hilton Garden Inn has got to get their elevator situation under control, I’ve never seen an establishment have a more consistent problem. The only inconsistency is which elevator is going to be down. All love though.

@ljkucera Larry thank you for that information, however the Hilton Honors account number and phone number you have provided does not match what we have on file. Can you please DM us the Hilton Honors number and phone number associated? -Angela

@Hilton My account number has been changed multiple times over the last 4 months. The account number I have had for close to 30 years is 836439547 up until a few months ago. Account name is Lawrence Kucera ljkucera@aol.com 773-263-5960. Lack of concern for customer is troubling!!

@hilton You are about to lose a 25+ loyal customer. Customer service and fraud dept. are totally unprofessional and non-responsive. Have had hundreds of thousands of points stolen and now am blocked out if my own account. @marriott here we come

@ulivelifelaugh We're here to help! Please send us a DM with your complete reservation details, and we'll make sure any billing issues are reviewed and resolved. We'll be on the lookout for your message! -Melissa

I dont think i can ever stay in a @Hilton @HiltonHotels ever again im getting charged 654 twice that's over 1200 for a two night stay in already paid and you took it out again while on vacation make it make sense hilton! I can never stay again at one of your properties 🤦🏾‍♀️

@MakarandNargund We are truly sorry to hear this. We would like the opportunity to look into this further for you. Please send us a DM with the details including your hotel confirmation number, full name on your booking, phone number and email associated. Thank you. -Dawn

@HiltonHotels @Hilton 1 day before I travel to Buenos Aires, you cancels my reservation. Is this how bad your service really is? Was considering becoming a #HiltonHonors member. Now may be not….. Anselmo Buenos Aires Curio Collection by Hilton.….. hilton #visitargentina

@IAmNotLatinX , please message us directly with your stay details including the name, email, phone and confirmation number, so we can look into this for you. Thank you!- Sam

@Hilton @NASA Please help!

Welcome home! 🥹 After navigating the cosmos, if our heroes need a cozy suite to relax, we’ve got them covered @NASA! 🫶

@TheDaniC_ , we appreciate you taking the time to share this with us and would like to learn more. Please message us directly with your confirmation number, email and telephone number to complete the verification process. Thank you, talk soon -Sam

Ummm at my hotel preparing to go out for the day. Why did they turn the water off and didn’t notify ANYBODY!!! I’m livid! @Hilton

@NASA Check-in to Earth, complete 🛎️🥹

Artemis II may have splashed down, but our photos and videos from the mission are still rolling in! Keep an eye on the latest: nasa.gov/artemis-ii-mul…