IRIS Audio Technologies

Voice remains the most critical channel in citizen services. Join leaders from local government & citizen services to discuss compliance, inclusion, AI, & the future of voice in public services. Register: eu1.hubs.ly/H0rc0p20 @SopraSteria @CityWestminster @NorthumbrianCAB

Is Audio AI the next critical upgrade for your contact centre in 2026? @J_WebbWood from @SopraSteria & SSCL shares why it’s been such a success for their business. Watch full interview via link below: youtube.com/watch?v=1Flwq5…

The investment gap in CX is widening & the data proves it. Despite 68% of inbound interactions taking place over the phone, the voice channel receives only 33% of investment. View full findings: contactbabel.com/the-uk-custome… Or visit iris.audio for your solution.

We’re excited to share our latest customer success story with @SopraSteria and its SSCL Government business, and it’s a powerful one! Discover how we are helping them boost FCR, reduce AHT, support compliance, & empower agents. Watch the case study: youtu.be/1Flwq5OqNXg?si…

🚀 Why Voice Still Wins 25 Nov | 11:00 SAST (9:00 GMT) ✔️ Gain insights from senior leaders ✔️ Walk away with actionable strategies to enhance speech analytics, QA, & overall contact centre performance, without expensive hardware Register: us02web.zoom.us/webinar/regist… #callcentre

One misheard word. One overheard trade. Millions at risk. In financial services, poor audio quality isn’t just an inconvenience, it’s a compliance threat. Our research shows how leading banks are protecting themselves with AI-powered voice isolation: eu1.hubs.ly/H0mPrr-0

With new laws, rising cyber threats, & growing customer expectations, future-proofing compliance has never been more critical. This article outlines how you can stay ahead of shifting regulations, AI-powered audio tech, & a proactive compliance mindset: iris.audio/blog/futurepro…

When small conversations lead to big problems. It’s just another call, right? But what happens when sensitive details are overheard, or recorded? See how easily this can happen, why it matters and how to protect your business: iris.audio/whitepaper/com… #cx

Is your audio putting you at risk? GDPR fines hit €1.64 billion last year alone, and audio data breaches are the next frontier regulators are watching closely. We explore how to protect your organisation from costly penalties and how AI can help. iris.audio/blog/cost-of-n…

Experts are highlighting the hidden dangers in contact centre audio, that can have serious compliance consequences for regulated firms. Listen to the conversation: uctoday.com/ai/the-hidden-… View the research: Healthcare: eu1.hubs.ly/H0mPrw60 Financial: eu1.hubs.ly/H0mPrr-0

We are proud to be sponsoring @Genesys CX Tour in the Philippines! If you're there, pop past our booth and say hi to the team! iris.audio

Outsourcing doesn’t outsource accountability. If your third-party call centre leaks data, you’re responsible. Uncover why overheard conversations & poor audio = regulatory breaches. For healthcare: eu1.hubs.ly/H0mPrw60 For financial: eu1.hubs.ly/H0mPrr-0

Patient trust depends on confidentiality. But what happens when overheard calls expose sensitive details? Our updated 2025 research explores how AI audio tech can help: Healthcare services whitepaper: eu1.hubs.ly/H0mPrw60 Financial services whitepaper: eu1.hubs.ly/H0mPrr-0

In financial services, poor audio quality isn’t just an inconvenience, it’s a compliance threat! Learn more in our latest research reports: Financial services whitepaper here: eu1.hubs.ly/H0mPrr-0 Healthcare services whitepaper here: eu1.hubs.ly/H0mPrw60

Background noise is costing your contact centre more than you realise. Research from ContactBabel shows that 3.5% of call time is spent on repetition, adding an extra £0.21 per call. For a 250-seat contact centre, that’s £167,416 lost every year. iris.audio

🚨 New Research Released 🚨 Our 2025 updated whitepapers reveals how audio vulnerabilities are exposing regulated industries, & how AI audio tech can close the gap. Financial services whitepaper: eu1.hubs.ly/H0mPrr-0 Healthcare services whitepaper: eu1.hubs.ly/H0mPrw60

Stay tuned for the release next week. Our updated whitepaper featuring new research and expert insights, reveals: ⚠️ How audio data may be exposing you ⚠️ Why traditional methods fall short ✅ The solutions that strengthen compliance iris.audio

Audio data is the compliance gap too many contact centres are still overlooking. GDPR doesn’t stop at firewalls and encryption—verbal disclosures, poor audio quality, and unsecured call recordings all pose real legal risks. Find out more: iris.audio/blog/hidden-gd… #compliance

We are excited to announce our partnership with GNSI Together, we’re bringing premium, high-performance audio solutions to the Philippines combining innovation, clarity, & reliability to meet the needs of today’s most demanding communication environments. iris.audio/gnsi

From juggling contracts & logistics to playing corporate whack-a-mole, Martha keeps IRIS ticking behind the scenes. Read about her journey from Oxford law to operations pro, her leadership style, & that unforgettable second-week trip to A&E… iris.audio/blog/I-in-iris…