@ThreeDailey@PBandJenelley_1 Thanks for bringing this to our attention! Our team has taken action and we've taken down the design, closed the store, and blacklisted the account user.
@eLLz1911 Thanks for bringing this to our attention! We try our best to filter out designs but sometimes inappropriate designs manage to slip through the cracks. Our team has taken action by taking down the design, closing down the store, and putting the account user on our blacklist.
@moteefe may I ask, what is the meaning of this shirt design?
I’d hate to make assumptions, if there’s a reasonable explanation for this
A. Oversight,
B. Negligence,
or C. Blatant disregard.
Looking forward to a response.
@lauren_ash Hey Lauren! We're sorry to hear this. We try our best to prevent this but sometimes things get through. Can you email us at legal@moteefe.com with full details? Please attach any necessary links like your original design along with the store with the stolen artwork.
Hey @moteefe! Someone stole all of the merch images I just posted WATERMARKED on my merch store that came out FIVE DAYS AGO and are selling them on your site. Do you care? This is illegal and I will pursue this to the highest extent of the law. This needs to be dealt with today.
@ApeHendrix Hi Jamar, thank you for flagging this, we will investigate this for you. If you are happy to do so please do DM us your email address and we can update you.
@moteefe
There has been an image floating around on facebook as an advertisement that i took and created. I was not reached out to, nor did i or the model give you consent to use a picture. This violates his right of publicity and violates the copyright law for my business.
@julietmcd Thank you for letting us know. Some enquiries are experiencing delays due to the unprecedented number of requests we have coming in, however, please DM us with your order number and we will look into it for you! Thanks.
@moteefe I have already completed this form 3 days ago! I would like a refund as I had to but something different/ this was supposed to be a birthday present
@moteefe I paid for a t-shirt on May 4 - ETA was May 20 - I still have not had this and it's now over a week late - can you chase this up or give me a refund
@AJUrmstonToft Hi there, I am sorry the order hasn't been printed correctly. If you haven't already please fill out our form: bit.ly/2XC04cW attaching pictures of the incorrectly printed product, and we can organise either a replacement or a refund.
@OnlyAngle90 Thank you for flagging this with us, please fill out our contact form: bit.ly/2Lw3fNU, if you haven't already. We are currently experiencing an unusual amount of requests due to COVID-19, as such we will respond to you as soon as we can. Thank you for your patience.
@thtBIGguyQUasie Thank you for flagging this, please fill out our contact form: bit.ly/2Lw3fNU, if you haven't already. If you have, we are currently experiencing an unusual amount of requests due to COVID-19, we will respond to you as soon as we can. Thank you for your patience.
@LauraBurr11 Thank you for flagging this with us, we are currently experiencing an unusual amount of requests due to COVID-19, we will respond to you as soon as we can. Thank you for your patience, it is appreciated.
@moteefe hi there could you please tell me where my order is? It was due to arrive Monday and I have emailed you via the website to chase but heard nothing back??
@SirFumblez Hi @SirFumblez , please fill out our contact form: bit.ly/2Lw3fNU, if you haven't already, and we can do this for you. Please note we are experiencing a high number of requests due to COVID-19.
@jennaokazaki Thank you for flagging this with us, please fill out our contact form: bit.ly/2Lw3fNU, if you haven't already. If you have, we are currently experiencing an unusual amount of requests due to COVID-19, we will respond to you as soon as we can. Thank you for your patience.
@moteefe hello, we're waiting for a package. It's been a month already and we'd like to know where is it, if it's going to arrive or if you're gonna send a refund. You're not answering any email or request so we're getting kinda upset :)
@DeborahJY Thank you for flagging this with us, please fill out our contact form: bit.ly/2Lw3fNU, if you haven't already. If you have, we are currently experiencing an unusual amount of requests due to COVID-19, we will respond to you as soon as we can. Thank you for your patience.