Original Cottages

@davecollins3006 Thank you, David. We've reached back out to you there.

@originalcotts Just sent you a DM with my mobile number

.@originalcotts so disappointed you would not consider a refund following the death of my mother for a holiday in Nov 2025. £500 deposit paid on a £1500 cottage. 7 months notice for a very good reason. Plenty of time for this to be rebooked. No compassion. #CustomerService

@DarrenPoland It looks like everyone had such a fantastic time! Thanks so much for staying with us, and a massive happy 50th birthday to your wife! We hope we can welcome you on another lovely cottage getaway in the future 😊

Back to the normal routine after a long weekend at the awesome Trebrowen holiday cottage near Pembroke. Made the most of celebrating my amazing wife’s 50th and lovely mother’s 80th birthdays. Having so many of the family together made for a special time. #family @originalcotts

@headofmaths1 Hi, it also does not let us you PM you either. You can email us at hello@originalcottages.co.uk

@originalcotts could I please have a reply to my email, not about to DM you as not a verified account so can you please DM me so I can give booking ref etc

@Vicktor1111 Hello Vicktor, Thanks for the feedback on this, I have raised this with people above to ensure we can look at the wording used. hopefully we shall see a change to this moving forward. Kind regards,

@originalcotts Arrival time:16:00*Departure time:10:00* *It is essential you keep to these times so that we can safely prepare the property. Please don’t contact us to request any change to these times as we cannot allow you to arrive any earlier or leave any later Nice welcome

@lynnwells We will DM you shortly in the hope we can discuss this further.

@lynnwells Hello Lynn. We are very sorry to hear of the experience you had staying at one of our properties. As a customer focused company delivering a quality experience for holidaymakers is of great importance to us and we are saddened to hear of the above.

@GourmetPantry Hello Rosie, thank you for messaging us directly. Please view the chat as we have now replied in regards to the email address and for further information

@GourmetPantry Hello Rosie, we are sorry to hear of the experience you had staying at one of our properties. We aim to deliver quality experience for all our holidaymakers and this is of great importance to us so we are saddened to hear the above. Please can you DM us to discuss this further?

@GemmaRsmith Hi Gemma, Sorry to hear of your ongoing complaint, Sadly I do not action complaints in social media however I can look into this for you and see if I can move it along, could you send a message with a email and a booking number id be happy to look into this.

@originalcotts Please can you respond to my complaint following a booking of one of your cottages that was let to us with full damp and mould. My daughter has asthma so we have had to book alternative accommodation for health and safety. I have emailed you twice now! Annoyed!!!

@HarriMorgan Good morning. So we can investigate this further for you, please PM us with your booking details so we can find your booking. Many Thanks.

@originalcotts shower in the property we arrived at has flooded the bathroom and caused a leak into the downstairs flat (seperate accomm). Told it is a historical issue and happens often. This is unacceptable and needs to be resolved swiftly. We need to shower...

@PaulaDux Hi Paula, we have now emailed you in regards to your booking. Many Thanks

@lizcarter200865 Hello Liz, I apologise we have yet to reach a resolution to your complaint you raised with us, however please be assured I shall chase this with the complaint manager who is assigned to you.

@originalcotts still waiting for a response from your complaint’s department from a holiday in April that you miss sold to us due to the inaccurate description of the property. I have emailed again as asked but you seem to be ignoring me?

@lizcarter200865 Hello Liz, Wanted to follow up on this and let you know your complaint is still active and in the investigation process. Once they have confirmed any documents and findings they will be in touch. Thank you for your patience.

@originalcotts still waiting for a response following a holiday at Easter. Complaint made although you seem to be denying it or ignoring it?

@lizcarter200865 Hello Liz, I do apologise but I cannot find any private messages from you, please can you email us at hello@originalcottages.co.uk and our team will look into this for you

@originalcotts I have repeatedly. Please email me

@originalcotts I’m interested that you don’t have a cooling off period, you don’t feel omitting information regarding the local beach is ok and that your website states that my contact is with the cottage owner but that I am unable to speak with them?

@lizcarter200865 Hello Liz, please can you PM us and we can look into this for you

@originalcotts Still waiting

@AliceSLondon Hello Alice, I am sorry if it came across that way, but I would like to take another look at this for you if you would DM us with your details?

@originalcotts And I advised you in April that the @originalcotts team had washed their hands of any responsibility & refused to engage further. Please don’t make out this company actually cares.

@originalcotts What I booked vs. what I got

@beebee4410 Hello Debbie. I am very sorry to hear of the issue with your cancelled booking. Please could you DM us with your details including your booking reference so I can take another look into this for you?

@Jemma_journo @originalcotts 2/2 they said I would have to take it up privately with the owners!! Bunch of cowboys the lot of them!

DO NOT book a holiday with @originalcotts - They have just cancelled my holiday which was booked and confirmed LAST OCTOBER and 'as way of an apology' have offered me 'the chance' to book another holiday with them ... Yeah right - a holiday booking you cannot actually deliver!!

@cobb_holiday Good afternoon Sarah. I am very sorry to hear of the issues you had while at one of our properties; however I can assure you that we have now emailed you with our resolution to this issue. Please let us know if there is anything else we can help you with.

@archaeologyuk @originalcotts But beware, because @originalcotts falsely advertised our cottage as having use of a pool and have done nothing to address the situation and have not even had the decency to contact us. Awful customer service.

From beach side to nestled in the countryside, there are beautiful cottages to suit all needs at @originalcotts To explore more of Britain's #heritage and stories, you can book your cottage here originalcottages.co.uk

@cobb_holiday Good afternoon Sarah. I am very sorry to hear of the issues you had while at one of our properties; however I can assure you that we have now emailed you with our resolution to this issue. Please let us know if there is anything else we can help you with.

@originalcotts we are on day 5 of our holiday and, despite repeated promises that someone would be in touch, no one has addressed the fact our holiday cottage was falsely advertised. Is this the service all customers can expect?