simon

@virginmedia Have you ever tried calling your customer services dept ? You are aware I’ve spent five hours on the phone to them already !! Doubt many virgin media customers would describe it as a pleasurable experience. Oh and the WhatsApp chat is equally as painful

@reado1978 We'll be doing what we can Simon. Feel free to give us another call to discuss it and raise a complaint with us. That way you will have a reference number as well for future calls. We will work through things to a resolution. |DA

Completely agree with Ali Hussain, guess I should be grateful I’ve only wasted 5 hours on hold @virginmedia #poorservice

@virginmedia Things go wrong and I except that, but there is no sense of urgency or effort from virgin to put things right. If virgin galactic can put a plane into space I’m pretty sure virgin media could have my internet sorted before June if they wanted to,but are choosing not to !

@reado1978 Yes Simon, I can only speculate and give you examples as I can't ask for your details over a public forum as I'm sure you can appreciate. Unfortunately, things like this can happen, I can only apologise. |DA

@virginmedia As you’ve not asked for any of my details I guess you can only speculate about why this taking so long. There are no permissions needed, the 2 man job team have been sent somewhere else I guess despite me informing virgin back in April about this move.

@reado1978 If it's construction work that needs doing then depending on the permissions needed, it can take 6-8 weeks for this to be completed. If it's a 2 man job needed this can also take a little longer to be booked in. You'd have to give us another call to find out more. |DA

@virginmedia There are some works that need doing but no engineer has been sent to do them, doubt they would take that long to complete. despite 5 hours of phone calls,three WhatsApp chats and now a Twitter conversation I’m still have no nearer understanding why this can’t be resolved sooner

@reado1978 I understand the frustration Simon, unfortunately, works can come up that take time to complete before we can install you. Have we said this is the case on this occasion? |DA

@virginmedia I gave notice in April we were moving, feel things should have been ready and I shouldn’t have to wait until June for internet. I understand there have been some challenges but I think it’s reasonable to expect someone out sooner especially as an excising customer of seven years

@reado1978 Hello Simon, sorry to hear how long you've been on hold. What is your call regarding? Can we help at all? |DA

@virginmedia Moved house, gave three weeks notice we were moving now told it won’t be until the 1st of June that services can be installed but no one will take responsibility and talk to me about it. Three live chats and 9 phone calls, just keep getting transferred then cut off !

@GNev2 90% of the uk adult population have had one vaccine 70% two and would be eligible for a vaccine passport. If 42% of your survey would feel unsafe without a passport system in place (that’s 30,400 at a capacity Old Trafford), maybe a passport is the inclusive democratic solution

A decent sample size from my following 👇🏻

@ColstonDavidge Huge shoes to fill 😂

@gregyuill “Quit playing games with my heart”. I hope you “love me for a reason”. And “no matter what” one day I’ll be “back for good” 😉

We miss you @reado1978 the boyband hasn’t been the same since Covid 👍

With dark nights a coming, spending time with teams on weekend late visits coaching, supporting and sharing best practice with @ColstonDavidge making Bristol a safer place for our colleagues. #ItsWhatWeDo in @BrizzleTeam @P_Chudders @tinamitchell123 @ianhindle007 #scsc

Proud of @ColstonDavidge being filmed today by ITV about colleague safety, SCSC and the amazing investments @coopuk are making to tackle antisocial issues instore. 👏 @paulgerrard1971 @P_Chudders @tinamitchell123 @BrizzleTeam @JoWhitfield_

One of my Store managers Pauline Tessier is shaving her head for Mind. This is well out of Pauline’s comfort zone so the more sharing the better! Check out their @JustGiving page and please donate if you can. Thank you! #JustGiving justgiving.com/fundraising/pa…

CE08 100k relay run for Mind charity #MentalHealthAwarenessWeek @erin_omahony @TheSlyStallone @Nike @079Jenny @ianhindle007 @tinamitchell123 @coopuk @MindCharity

Another late night visit in Cardiff with Simon. Great to spend time with David, our Team leader in Canton, who was keen to hear more about how we can keep our colleagues safe! #respectforshopworkers @079Jenny @reado1978 @tinamitchell123

Great visit to Larkhall late last night with @Coop_Melo Fantastic to see a store doing all the right things to reduce crime. #freedomfromfear #respect19 @079Jenny @ianhindle007

@chris_kammy @ChrisMoyles @RadioX Amazing song, Christmas has been crying out for singing legend since Sir Cliff stopped releasing tracks. Kammy you’re the man 👍

My brand new song ‘Here’s To Christmas’ will get it’s first ever radio AirPlay on the @ChrisMoyles show tomorrow morning 8.15 @RadioX I am so proud of it, the big band sound is amazing! smarturl.it/CKherestochris… #HeresToChristmas

@adamdowrick Was hoping for a citation !

When you are in your store pre or post trade, remember the front door is a fire exit - so although it needs to be locked for security, think about where you put the keys, keep shutters up etc...#dailySOARhint

@adamdowrick @gregyuill @Wright_Anthonyj @BrizzleTeam @P_Chudders @tinamitchell123 @CP_Whitf @cheryl_houghton To be fair thought we were the squeaky clean well groomed boy band type. Not sure @adamdowrick could cut the mustard. #dontneedanotherPeteBest

@gregyuill @Wright_Anthonyj @reado1978 @BrizzleTeam @P_Chudders @tinamitchell123 @CP_Whitf @cheryl_houghton Oi @reado1978 where was my invite?! #5thmember

Friday night late shift visits with Mitie, Risk and Operations visiting stores across Bristol coaching colleagues on colleague safety and security opportunities. #BristolBoyBand With @Wright_Anthonyj @reado1978 @BrizzleTeam @P_Chudders @tinamitchell123 @CP_Whitf @cheryl_houghton

Used the new Co-op pay in aisle to buy dinner for tonight #ItsWhatWeDo