Rover.com UK

@HalVIII Our Rover Support Team has access to Stripe, which our social team does not. We do see that your support ticket is still open, and that our Support Team is continuing to look into this issue. In the meantime, feel free to continue contacting Rover Support with any questions.

@roverdotcom_uk I tried using DM and you told me to go back to Support because you couldn’t help

@roverdotcom_uk it’s all very well telling me to DM you but not very helpful when you don’t actually enable that option. Still no email from the support team. Should I just assume you don’t want us as sitters?

@HalVIII Hi John. There is a UK number you can call here: +44 8082 812524. Please feel free to DM us if you have any questions or concerns.

@roverdotcom_uk I’m not sure a US number is particularly helpful when I’m in the UK. Do I really have to pay for an international call in order to try to resolve this?

@HalVIII Absolutely, can you try messaging us again now?

@roverdotcom_uk Thanks — I can’t seem to DM you. Could you follow me briefly or open your DMs? I have been in touch with Rover Support but am now left in limbo. Yesterday was a good day to get set up but today I’m back at work - very frustrating and feels like your systems are blocking me!

@roverdotcom_uk just lost our dog and thought we would register as sitters - at least for a while. Unfortunately your system wouldn’t accept our address (finally sorted out through chat) and then wouldn’t take payment (not sorted yet - awaiting en email in 24-72 hours)…

@TheRealAntsco There was a cloudflare outage this morning that affected numerous websites including Rover. Are you still having the issue?

@christophercmc2 Hi Chris, we'd be happy to help! You can either message us directly with the email and phone number associated with your account, or call our UK support team directly at +44 8082 812524

@roverdotcom_uk your payment won’t work but money left my bank,can you help

@HentySacha We're sorry to hear you're having issues with your account. Feel free to reach out to our Rover Support team at +448082812524 for further assistance.

@roverdotcom_uk - I’ve been blocked from accessing my account - please can you assist? I’ve received the following error message: Cloudflare Ray ID: 9264b0921aabcdb9

@alfonzo0108 For more info on this, feel free to call our Rover Support Team at +44 808 281 2524

@roverdotcom_uk Hi 🐾 Rover So in the situation of a claim a family Member would act on their behalf Nd liaise with rover over the guarantee but insurance details would be directly with policy holders and owners

@roverdotcom_uk Hi Rover do you have a definition of a dog/pet owner. If the appointment is made in a family members name not the owner does this change anything or for example the rover guarantee as it’s booked through there the son is owner but mother has made reservation ?

@DebsLovesDogs 😍 🐾 💚

Maltese Pomeranian Dog Walker Battersea Park #London Small dog specialist dog minder 🐩🩷🐕‍🦺#DebsLovesDogs ⁦@roverdotcom_uk⁩

@adamlea2 Hi, Thanks for your message. There is not registration fee on Rover. If you are an owner, some sitters offers a discount with a code. We rest at your disposal, Kind regards, Azahara

@roverdotcom_uk Hi. Do you do NHS discount or new customer discount? Thanks

@DebsLovesDogs 😍 💚

Dog walker Battersea Park #London #Pomeranian ⁦@roverdotcom_uk⁩ #debslovesdogs

@chloe_caunt Hi Chloe, we are sorry you are having this issue. Please, call us at +44 8082 812524, send an email at support-uk@rover.com or chat Rover.com/help. You can also send us a private message with your phone number or email so that we can find your account and assist you. 🐾

@roverdotcom_uk please can someone get in contact with me, I’m trying to pay, your declining my card, no one answering the phone line or at the help centre

@DebsLovesDogs Aww 💚 🐶 Adorable 😍

Dog walker #BatterseaPark #London #Autumn ⁦@roverdotcom_uk⁩

@brands2life 😍

This weekend, we hosted a FREE ‘pup-up’ for pet parents to get professional pawtraits with their pups for (cl) @roverdotcom_uk. The event was led by research that Brits take on average 13,200 photos over their pet’s lifetime, securing coverage in The Daily Mail and many more! 🐾

@Stephscanlon89 Hi Steph, Thanks for reaching out. Our tech team has reviewed the issue and fixed this bug. You should no longer receive this amount of emails from us. We are extremely sorry for the inconveniences this problem have caused and hope for your understanding. 🙂 Have a great day!

@roverdotcom_uk is there an issue with your systems? I've received 14 emails/texts and app notification this morning all asking me to leave a review.

@lxcycas Hi Lucy, thanks for reaching out. To help you solve the issue with the verification process, please, reach out to us on +44 8082 812524 or support-uk@rover.com if you'd like some assistance with the search. Alicia S

@roverdotcom_uk hi is your website down? Every time I try to start the verification process it says it’s failed and to come back later

Do you think it's paw-sible your dog is psychic? Good news if so! We're looking for the UK’s #1 “fur-tune teller” – a dog that has the power to predict the future… and the 2023 Eurovision winner! Tell us all at psychicrovers@brands2life.com #PawranormalActivity

@LottieFlanaganx Hi Lottie, We apologize for the confusion, and we appreciate your patience. You should be receiving an email shortly from the Rover Support Team with more information about the next steps for your claim. As always, we remain available to answer any further questions.