Skillshare

🚨Scam Alert 🚨 We’re seeing an increase in phishing scams impersonating Skillshare and targeting creators. Please read the post carefully and double-check any emails claiming to be from us. When in doubt, don’t click. For more information, please visit help.skillshare.com/hc/en-us/artic…

@_KapilBhatt We checked this with our team and confirmed that we've replied to your ticket explaining what happened. Please reach back out if there's anything else you need help with.

@skillshare Got a refund 2 days back- shouldn't have been debited in the first place.

So I cancelled my @skillshare membership on the 13th and still got billed on the 14th. This is the 2nd time this has happened - why does a company need to use these underhanded tactics? @Skillshare I need a refund, now.

@WPTutz @_KapilBhatt We apologize for the confusion. May we confirm if you've reached out to our Support Team at help@skillshare.com? If you have, could you please send us a DM with the email address that you used? Otherwise, we recommend reaching out directly so we can look into this for you.

@_KapilBhatt @skillshare Literally one of the worst offenders. I’ll never use Skillshare again as a customer or a creator.

@PartyChihuahua We apologize for any confusion. May we confirm if you've reached out to Support Team at help@skillshare.com? If you have, could you please send us a DM with the email address that you used to reach out? Otherwise, we recommend reaching out directly.

@_KapilBhatt We apologize for the inconvenience. May we confirm if you've reached out to our Support Team at help@skillshare.com? If you have, please send us a DM with the email address that you used. If you haven't yet, please send us an email so we can assist you directly.

@a_trish We're glad to hear that. Please don't hesitate to reach back out if there's anything else we can assist with.

@skillshare Done! Thanks for the getting back to me - and rectifying the situation. Some subscription models are so awful but your staff made it right ❤️

@skillshare need to speak to someone on why my account was billed - after cancelling months ago - and why even after you billed it - my account doesn't have access to your service. Like this: reddit.com/r/Scams/commen…

@ltdcodymoore We're sorry for any confusion. Please get in touch with us at help@skillshare.com, and our team will assist you directly.

@skillshare is a scam. They bill you annually and won't refund. They don't even remind you that they are billing you.

@a_trish @JMountain19929 We can look into this for you. For dedicated support, please get in touch with us at help@skillshare.com, and our team will assist you directly.

@skillshare @JMountain19929 Could I get support to? You billed me to an account that is closed - like this - reddit.com/r/Scams/commen…

@skillshare this company is so unethical!! I never received an email about my renewal, got charged over $100, emailed within MINUTES of being charged and requested a refund, and you are refusing to refund?!?! Insane! “Support” is a joke too as they take days to respond!!

@jayeskenazi @srburris We appreciate your feedback and we recommend to report these to our Support Team at help@skillshare.com. We have a technical support team who can check any UX issues that you're experiencing if it isn't an expected behavior.

@skillshare @srburris Seriously your support is completely tone deaf. Please FIX the user experience issues w the Skillshare platform. So many things impact t customer and user experience and need to be fixed.

can someone from @skillshare contact me? you have so many significant #ux issues and your help is tone deaf and un helpful. not sure if I can renew because there are obvious ux issues that make it so unbelievably challenging to use the product.....

@srburris For dedicated support, please get in touch with us at help@skillshare.com, and our team will assist you directly.

@skillshare is there anyone I can talk to about a billing issue?

@srburris @jayeskenazi We have human agents assisting as well. We base our responses to the refund eligibility published here help.skillshare.com/hc/en-us/artic… which was agreed upon when you signed up for membership.

@jayeskenazi @skillshare Did you ever get an actual human to assist you? I’ve been reaching out about a billing issue and still haven’t heard back from anyone. @skillshare needs to do better. This is ridiculous!

@srburris Could you send us a DM with the email address that you used to reach out to our team so we can check the status of the ticket as well as your refund eligibility.

@skillshare @NEOBATSUIT Right now only bots are “assisting”. I’ve been trying to reach out, but keep getting the run around. It’s shameful the way this company does its “business”. I hope you got your hard earned money back @NEOBATSUIT!

😭😭😭 what the fuckkk, i just got charged a year subscription for skillshare i did NOT want that i really fucking hope they refund me jesus christ jumpscare

@SonnySlides We apologize for the confusion. We can look into this for you. Please reach out to our Support Team at help@skillshare.com.

@Skillshare I was charged today, Feb 25, even though my plan said Feb 26. Please advise on a refund or adjustment. #billing

@SonnySlides We apologize for the inconvenience. Thanks for reaching out! Pease get in touch with us at help@skillshare.com, so our team can look into this for you.

@Skillshare I was charged a day early (Feb 25 vs Feb 26). If this isn’t corrected promptly, I’ll file a dispute with my bank and report the issue to consumer protection.

@pkavitha1 We apologize for any confusion. We understand that you've been in contact with our Support Team. The refund eligibility is based on the Terms of Service including the Refund Policy which was agreed to upon signing up for membership.

@skillshare Any leads on this please - I have been scammed by one of your employees called Gyan. £90 taken for an unused annual subscription, refund refused, ticket closed citing “policy.” Renewal email sent over Christmas holidays. MY ACCOUNT BLOCKED #SubscriptionTrap #CustomerExperience

@skillshare Pls advice best way to resolve dispute over my cancellation request that is auto renewed. Not happy with emails I've received. Appreciate any help.

@babavhally Thanks for reaching out! For dedicated support, please get in touch with us at help@skillshare.com, and our team will assist you directly.

@skillshare has to be the most useless learning site Bad api, bad ui Stupid payment plan

@k__yasir May we confirm if you reached out to our team at help@skillshare.com? If you did, could you send us a DM and provide us with the email address that you used to write to our team, please?

@skillshare I’ve reached out to your support team due to an unauthorized annual subscription charge for something i canceled during the trial.. And still haven’t received a response. I’d appreciate some assistance in refunding.

@mandarinoapp We apologize for the inconvenience. Our Support Team reviews all refund cases thoroughly and we also check if there were any cancellation attempts prior to the charge date. At this time, we recommend reaching back out to our Support Team so we can address any further questions.