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Grab Philippines extends its sincere apology to Ms. Xyriel Manabat for the unacceptable experience she had with a driver. What was reported is deeply concerning and does not reflect the standards we uphold on the platform. We are already in direct contact with Ms. Manabat, have offered our full support and ensured her concerns were heard. We are also prepared to cooperate fully with relevant authorities. Upon our initial investigation, the driver-partner involved has been placed under preventive suspension. Grab affirms that such behavior constitutes a grave violation and a bannable offense under our Driver Guidelines. While all driver-partners on the Grab platform undergo mandatory safe spaces and anti-harassment training through Grab Academy and accredited partner organizations, we recognize that this incident demands more than a restatement of existing protocols. We are now undertaking a comprehensive review of our driver behavior protocols, including those governing post-trip conduct, and will introduce further safeguards to address any gaps this incident may have exposed. Every person who uses Grab has the right to feel safe. We will continue to hold ourselves and our driver-partners to that standard, without exception. If any part of your journey falls short of a secure experience, report it immediately through the Grab app’s 24/7 Safety Center so we can take action.