Telstra

@Andrew_Godman It isn't exclusively for regional customers, anyone who's needing assistance maximising the coverage within their area is more than welcome to complete this webform! -Febey

@Telstra I live in Melbourne. Is this form for regional?

This is the coverage @Telstra says is normal on 5g 2 years after they removed the microcell across the road lol speedtest.net/result/i/70188…

@Andrew_Godman In that case I would suggest completing this webform here - telstra.com.au/forms/regional…. This will create a callback from our network team who will be able to discuss any upcoming planned improvements or options available to improve your overall service! -Febey

@Telstra Yes, they said there’s no issues…

@jumbarrawa Not trying to give you the run around at all, just informing you about the best avenues to have this investigated! If the link didn't determine any fault, I'd suggest reaching out to our faults team directly as they will be able to investigate and monitor the service. -Febey

@Telstra troubleshooting on why the internet goes out ?? hmmm when the website says it's not actually going out and there are no planned outages.. ok this should be gold .. where would I be without your company giving me the run around.. heaps awesome

Twice this morning, you have bumped me off @telstra. What is your deal ?? Your service has disconnected over a dozen times in the last few days. I think I need to take you to the ACCC. I do not have the luxury of waiting 20 minutes each time your service goes down. seriously. We're going to have words today. This is RUBBISH. ALDI buying lines from you, and THAT is not going down at a 1/3 of the price you sting me for.

@Andrew_Godman Really appreciate the screenshot! Have you raised this recently with our faults team at all? They are available via the 'Help' section of our MyTelstra app and also via 132200! -Febey

@Telstra Here but please note the lag is horrible and affects application performance. It’s also a different time of day

@Miss__84 So just to confirm, she has a home internet connection and landline via nbn technology, but this is currently impacted by an outage in her area, is that correct? Could I please grab the suburb and postcode? -Febey

Agaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet

@jumbarrawa Appreciate the info! I'd suggest giving our troubleshooting link a try here: myservices.telstra.com.au/get-help, this will raise a case with our faults team if unable to improve your service directly. Alternatively, you can call faults directly on 1800834273, option 4 when prompted. - Febey

@Telstra Home internet, yes. And if yesterday and the day before are any indication, it will go offline at any point now.AGAIN

@Andrew_Godman When you’re able to, it would be great if you could complete a speed test via the 4G network as this will give us a better understanding of the service within your area and any options we may have available! - Febey

@Telstra Not at home right now, but I’ve tried it in the past to no success when speeds are poor. I use to get 5 bars of 4g when the old tower was over the road. Now it’s 1 bar or either 4g or 5g after the “upgrades”

@jumbarrawa If our website doesn't show any suburb wide outages, this means that your individual service needs to be investigated further. Is it your mobile service or fixed home internet such as nbn that's dropping out? -Febey

@Telstra Oh yes, I have, apparently, we are on smooth sailing? so your website is lying is why I'm saying ACCC

@Frafflee Totally understand what you're saying, however as mentioned, we do have other billing options for eligible customers which don't involve our MyTelstra app when it comes to making payments or viewing your bills. We can explore this with you via the methods mentioned above! -Febey

@Telstra You miss the point. I don’t want to have to sign in to pay my bill or even see it. You used to have a simple payment portal unconnected to logging in but no more. You’ve got my data so get over yourself.

@Telstra you send me a bill. I want to open it on my phone. But no I have to sign in. I don’t want to. I shouldn’t have to. No other utility provider has the hoops you put in place. Just like they allow payment via a payment portal not via their website. Do better.

@bohemothbibby Appreciate your feedback Rob, however I do want to confirm that all calls to 000 should still connect even in the event of any outages or planned maintenance works as the call will be connected using the next available tower regardless of provider. -Febey

@Telstra The fact there’s been no communication about this is atrocious. The fact that you can’t even call 000 is beyond reprehensible. No one I know received SMS about planned works, but the underlying safety issue can’t be ignored

@Telstra can’t make or receive calls, including 000 in Mooloolaba, Sunshine Coast

@smws_matt That’s very strange! Have you checked for any outages impacting your area? You can check here - telstra.com.au/outages. If no NBN outages are occurring in your area, you will be best to reach out to our business faults team on 132000 so they can have this investigated! -Febey

@Telstra Full NBN Wifi, business plan. Been like this for weeks on and off. Need to find a provider who does internet in Australia. Any suggestions?

Use @Telstra Business they said. Until you need to make a Teams call, or download any files, or use it. Weeks like this now. Need to move to a real internet provider, not ye old Telecom. Suggestions?

@Bundellafella Is that 4G, 5G or both? - Matthew.

@Telstra No it’s not sorted. The mobile tower ran out of battery during a power outage last night. Power is restored but the mobile coverage is still down.

Hey @Telstra the network issue certainly has not been restored.

@bohemothbibby Thanks for your patience, Rob. We have a team doing maintenance there at the moment - outages.telstra.com - how's it been today? - Matthew.

Same again today! Glad to see you guys don’t give the slightest fuck about people dying and needing 000. No communication at all

@tofar1 Thanks, Bryn. Is this a long term thing or a more recent development? - Matthew.

Hey @Telstra how come your mobile broadband is so bad in Scarborough. Anywhere else in Perth its ok.

@Freo_Dale Thanks for reaching out, Dale. We’ve shared details on the pricing changes and the reasons behind them here: telstra.com.au/exchange/plan-…, this covers what’s changing and the investments we’re continuing to make. -Febey

Hey @Telstra, just got an email advising me of new prices for something I hardly ever use but need it anyways. You give me nothing aside from the Telstra service, so why the new charges? How do you justify it? Looks like I might need to find a new provider.