USAA

Just had a great meeting with @USAA leadership at their HQ in San Antonio, Texas, focused on the Los Angeles Wildfire response and rebuild. I’ve heard a lot of great feedback on the ground in LA from wildfire victims who promptly received the support they needed from USAA. I’ve also heard that many others are still struggling mightily to recover what they are owed, naming some other companies/entities. It’s imperative that all victims be promptly made whole on their policies and allowed to rebuild their home, family, and lives.

@JayInfinite8 Please DM @USAA_help your name, phone and email that we have on file so we can locate your info. -J

@USAA is the worst. How am I getting punished for being defrauded.

Thanks to the @chicagobears and @NFL legend @D_Hest23 for helping us honor military members with a special #SalutetoService combine challenge. And shout-out to NFL Insider @rapsheet for helping hand out some awesome prizes to the winners.

@schoolboy_stu Schoolboy, I can certainly understand the inconvenience when fraud occurs. Please send a Private Message with your full name, phone and email address attached to your USAA profile so we may locate your information. -J

Our service members showed off some serious skills at the @buccaneers training facility for a combine challenge with NFL legend @40mikealstott and NFL Insider @rapsheet. Things got a little competitive with a chance to win Salute to Service game tickets on the line.

Of course, Richard and thank you for your continued membership. While rates are also influenced by external factors like repair and labor costs, claims frequency in your area, and inflation, we absolutely want to ensure that safe drivers like you are recognized. USAA offers discounts such as the Premier Driver Discount, which is automatically applied based on your driving history. That said, we’d be glad to review your policy with you to confirm you’re receiving all eligible discounts and savings and explore any adjustments that could help maximize your value. Let’s take a look together. We’re here to help and can be reached securely at usaa.com. We hope to hear from you soon! -CL

@RichardZ53106, We understand how important it is for members to have clear and accurate information about how their SafePilot score is calculated. In addition to phone handling, handheld and hands-free calling, and harsh braking, the app also factors in annualized hours driven a projection of how much you drive each day over the course of a year. This metric can impact your score, and in some cases, frequent daily driving may affect eligibility for the full discount. Your score can fluctuate daily based on how often and how long you drive. For a full breakdown of the scoring criteria and how it’s calculated, please visit usaa.com/support/insura…. We appreciate your feedback and will be sure it’s shared with the appropriate team. -CL

We hear your frustration and understand how disheartening this experience has been, especially given your long history, clean record, and commitment over the years. Your feedback is important and will be shared with the appropriate teams. We truly appreciate the time you spent with USAA and hope to have the opportunity to better serve your insurance needs in the future. -CL

We never had a claim or missed payment in 20 years. My husband and I are both over age 50, have excellent credit and both vehicles paid off. Paid approximately 100K to you all during the time we were with you - we would be considered the most ideal insured and yet USAA doubled our rates without a second thought. So much for customer appreciation. Little late.

GOOD NEWS! 👏 👏 Auto insurance rates are dropping in Florida! Florida’s top five auto insurance groups—amounting to 78% of the market—are reporting AVERAGE rate reductions of -6.5% with some reductions as much as -11.5%!! Make sure you’re shopping rates upon renewal!

@mwclarke13 @USAA_help we appreciate your feedback and apologize for not meeting your needs in this area. We're happy to share your feedback. Please send a DM to @usaa_help with your full name, email address and phone number on file. Thank you. -RE

@mwclarke13 I regret to hear you are leaving USAA due to the recent issues experienced with mobile deposit. I'd like to share feedback regarding your experience with our team. Please send a DM to @usaa_help with your full name, email address and phone number on file. Thank you. -RE

USAA welcomes Juan C. Andrade as our next president and CEO, starting April 2. With nearly 40 years of leadership experience as a public servant and in the financial services industry, Juan is well-equipped to lead our association into an exciting new chapter. Earlier in his career, he worked in national security, international affairs and drug policy within the U.S. Federal Government’s Executive Branch and The Executive Office of the President. His background, combined with his passion for serving the military community, make him an excellent fit for USAA. Welcome to the team, Juan! Read more: usaa-newsroom.prgloo.com/news/usaa-anno…

@NokiaRokia Absolutely! ~ Justin

@USAA I can provide this. Is it ok if I bring this to messages and do such?

@USAA I've waited for over a month for a check for an insurance claim after your company canceled it due to shipping to the wrong state from an old policy.

@Clarksandr67954 Be cautious! Protect yourself and your accounts. Learn how at USAA.com/Scams. Also, visit the Federal Trade Commission website ftc.gov/identitytheft to learn how to protect yourself from scams or identity theft and how to report fraud at reportfraud.ftc.gov -RE

@GaryLov09301807 Hello, if $3000 was deposited to your cash app ,PayPal ,zelle ,chime right now, be honest what will you use it for ? A car (1)Bills (2)School (3)Families (4)Vacation (5)Donation (6)House (7)Food stuff (8)Business

Check out USAA's video! #TikTok tiktok.com/t/ZTjmQAUSA/

@NokiaRokia I can notify the claims management team and our member resolution team that you are trying to get in touch with your specific representative. Could you please provide your full name, your claim number, and a phone number/email address that we'd have on file for you? ~ Justin

@USAA Ok, the number provided connected me to the same Reps voice mail box I have been getting for around a month and a week, one Linda Bravo. She has not answered her phone or responded to my messages on the portal nor my estimater, who messaged her on my behalf after this. what next?

@NokiaRokia Great question, Nokia! Our team will be available to help you tomorrow morning from 6:00 a.m. - 10:00 p.m. CT. We look forward to hearing from you again soon! ~ Justin

@USAA Will do are you open tonight? Or do I wait for Wednesday business hours?

@FLKnight72 We never want to lose any of our members @FLKnight72 and hope you will check back with us as we continue to work in improving the competitiveness of our rates. -JP

@judy94509030 @GovGoneWild @USAA We had to leave USAA after 20+ years. Despite zero claims our rates nearly doubled in a year. 🫤

@JobieTurner96 Thank you for confirming. I am going to forward the information about the website to the appropriate team. To assist and get a quote for insurance for your bike, please call in at 800-531-8722. -SM

@JobieTurner96 Oh goodness Jobie, thank you for letting us know. Is it an e-bike or a different type of bike? -SM

@JobieTurner96 Hi, there. We offer coverage through our USAA Insurance Agency. You can learn more here: usaa.com/insurance/vehi…. Let us know if you are still unable to access the page through this link. Thanks for your inquiry! -KR

@bleysahreans Thank you for bringing this to our attention, Jason. -KR

@USAA I also want to point out i initially used Google because I thought it would be faster. But it entered the wrong number for whatever reason.

@USAA I brought this to the atten of the representative I finally got ahold of after using the app to make the call.

@donaldlee Donald, I regret to hear of the frustration caused by the automated system. I would like to have this reviewed further. Please send a private message with your full name, phone number and email to assist with locating your information. -RE

@USAA you're automated system sucks.