TELUS Support

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! telus.com/status youtube.com/watch?v=7aI05W…

@Moon_River05 For sure and totally get it. Definitely appreciate the feedback, and we try our best to make the Optik TV experience as easy and as simple as possible.

It's a cautionary tale really. Any situation where something as minor as a defunct controller prevents being able to watch a VERY expensive cable package because you can ONLY get MAILED a new controller and no universal controller can sync to your system is bad for business and it pisses people off. But thank you for responding all the same

@RogersHelps @Rogers So let me understand, you work it that we cant sync a universal remote to your cable box, and ONLY your remote will work. You dont offer remotes at your stores but must be sent to us BY MAIL. You hijack our ability to watch the service you charge through the nose for until the horse and buggy shows up with your remote. @TELUSsupport what say you? Anything better and im yours

@CRacautanu That's really frustrating. We'd like to dig into what happened and see what we can do to help. Mind shooting us a PM our way? twitter.com/messages/compo…

@theecodiva @TELUS @TELUSsupport Telus custumer service become a joke,after 3 calls with 3 different people to solve a problem regarding a order i placeed on line for 2 mobile lines witch for some reason was put on hold it still didn't get solved.Finally i just canceled my order.

After 38 minutes a computer voice came on and advised me they no service was available and they are closed ! You suck @TELUS @TELUSsupport

There are plenty of scams and fraudulent websites online, and it’s always important to be aware of how to avoid them and stay safe in our digital world. Our #TELUSWise team has some great tips for you, so come check it out! youtube.com/watch?v=mozomq…

@Ayush14701 Hi! We can have a closer look at this for you! Thanks!

@TELUSsupport last day, I ported my phone number from another provider to rogers. When I opened my Telus application, I saw my friends name there as he was using an account on my email id. The former account has been deactivated but it is still showcasing his name. Check DM

@theecodiva Hey, we’re so sorry to hear about your experience, and we truly understand how frustrating this must be. Let’s work together to get this resolved for you. Kindly PM us! twitter.com/messages/compo…

@spxngxbyb Bonjour, suivez-nous pour que l'on puisse s'écrire en privé et nous regarderons ça avec vous, merci !

Vous êtes des crosseurs @TELUS @TELUSsupport pas de sens!

@DB6329842 Thank you DB, we replied to your DM.

@TELUSsupport Why tell me to dm and then not respond?

@seemajackson01 Hi Seema! We understand that's frustrating. If you can send us a PM with more details we can try to point you in the right direction. twitter.com/messages/compo…

@TELUSsupport I've been trying for 8 hours to get someone to just tell me which department or number for your advertising department. It shouldn't be this difficult!

Hi, we’re really sorry to hear about this, that’s understandably frustrating, especially over that length of time. This isn’t the experience we want for our customers, and we’d like to take a closer look at what happened here, including the service and billing details. Please send us a DM so we can review your account and work toward a proper resolution.

we need more competition in certain spaces in Canada. @TELUSsupport has been charging us for a service we actually weren’t receiving (apparently it wasn’t even possible) for 3 years , and has offered us a 3 month credit and a Bill to upgrade our system. Can’t make this stuff up

@mahhteen Hi! Thanks for the message. We can take a closer look at this with you. Kindly send us a PM so we can gather more account details. twitter.com/messages/compo…

@TELUSsupport Hi! I want to cancel one of the lines on my account and have the bill waived. I’ve tried calling customer support and reaching out online But everytime I schedule a call back, and I pick up the call IMMEDIATELY it says that they will try again later but never do

@DTSYVR Hi Douglas! That's frustrating when your speed isn't matching what you're paying for. Can you send us a PM and we'll look into what's happening with your connection. twitter.com/messages/compo…

@TELUSsupport why is my internet so slow. I’m supposed to have high speed.

Make the switch to a new smartphone brand? Or get a new phone and want to brush up on setting it up or learn how to use that fancy new camera? We’ve got your back. Check out our handy device tutorials page to get you rolling. telus.com/support/articl…

@kcshapka That's certainly not the experience we want you to have, please send us a DM so that we can look into this for you.

@TELUSsupport lol I did not cancel it you did !!! That was the message I got from your manager Telusjust ignores you then closes the file when they feel like it

@TELUSsupport I have been trying to get a human to call me for 6 hrs Telus is a joke , charging me $200.00 to have tech come out and not fix the issue then not respond to my request to speak to a human !! @GlobalEdmonton

@quit_sel Hey there! We just sent a reply over to your DMs. Check your inbox! :) twitter.com/messages/compo…

@TELUSsupport pls check dm, I need help.

@KevinInAbby That's not the experience we aim to provide and we'd like to look further into this K. Please send us a DM.

@TELUS @TELUSsupport Your iPhone app has so many issues lately! Playback errors for live tv all the time!! Do better!!!!

@aiswift_ai Thank you Madhan, we have replied to your DM.

@TELUSsupport @TELUSsupport @TELUS @CanadaConsumer #consumerprotection

@TELUSsupport @TELUS Support -- I have no way to reply, when I click on the return link I don't see an airway, appreciate your help! Also help me whom to contact for the refund post cancellation? and the customer care recordings? @TELUS

@gursimrat_17 Hi Gursimrat! Can you send us a PM and we'll escalate this to get someone who can help fix it. twitter.com/messages/compo…

@TELUSsupport such a worse experience with Telus. No body knows anything about internet. Two guys come to setup and diagnose internet and issue still persists. No one takes issue seriously. I work from home and my work suffers.

Do you know you can set up parental controls and troubleshoot Wi-Fi issues all from your smartphone? Change your Wi-Fi password, get support tailored for you, and more with the TELUS Connect App. Come check it out! telus.com/en/internet/my…

@mai_madhav_hu Thank you. If it is related to this job post telusinternational.ai/cmp/public/job… please correspond with the contact in the post itself.

@TELUSsupport @TELUS Yes , I have sent multiple mails for this. But nobody is responding

@TELUSsupport Feeling really frustrated. I was accepted for the Internet Safety Evaluator program and told I'd receive the consent link on April 20th, but my inbox is still empty. I’ve sent several emails, and with only a 2-day window to complete this step. #TELUS #Recruitment